Called Holly Acres because they are close to my home and they can service RV's. Took my class a diesel in with a few concerns and explained I have an extended warranty. They said they can deal with the warranty company and it's not an issue. After nearly 4 weeks, it's ready to be picked up. Despite my warranty they ant me to pay extra money that the warranty company won't pay them for their markup. I did not agree to this nor was I informed of this prior to the repairs being done. The service manager didn't seem to care either way and was very dismissive when I questioned their business ethics. I was told prior to dropping it off, by a member of their parts staff, that they didn't do business this way. Apparently they do. I guess if you're in a pinch and don't mind overpaying, use them. Otherwise I'd suggest going elsewhere to a business that honors your warranty and is upfront if they don't. Update: The owner of Holly Acres reached out to me after this review posted. He claims that I should be upset with my warranty company and not him. The warranty company didn't want to pay the labor hours that his technician wanted to do the job. Talk about the tail wagging the dog. Zero concern or regard for your paying customer. Zero regard for a consumer that purchased protection for their purchase. It's clear they are only interested in the money aspect and not taking care of their customer. Second update: Picked my RV up this morning. Very cordial and polite with the staff. The owner, Bill, shows up to confront me. One of the service members must have called him when I arrived. He literally confronts me in an effort to tell me I know nothing and that it's not their fault. He even tried to claim that I approved the additional charges because I signed the work order. When I told him I was asked to sign it AFTER the work was completed so that the extended warranty could be claimed, he insinuated I was lying. He went as far to tell me that I was slandering his company. The fact that he showed up to confront me lets you know exactly why the business is run the way it is. I don't blame the employees, I blame him. read more