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Winston Salem, NC

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Hollister

3.0 (1 review)

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Altar'd State

Altar'd State

2.3(3 reviews)
0.1 mi

I went in there to buy a graduation dress with a slight idea in my mind of what I wanted. I walked…read morein and I was immediately greeted and asked if I needed help. I said I was just browsing and gave the associate a run down of what I was looking for. I picked out a few things and tried them on with no luck. As I was about to leave and went to told the employee thank you, he came up to me with a bright smile and a handful of everything and anything meeting the basic requirements of the dress. He also pulled accessories and shoes to give me the full look. His kindness and eagerness to help compelled me to try on what he had pulled. He went out of his was to help and he even offered me water while I was trying things on. I felt like I was wedding dress shopping with the amount of attention I was given. I ended up finding the perfect dress thanks to him. I highly recommend this location to everyone. Fantastic service.

This location is a well-kept one, I'll say that! My gripe is with the online service of this chain…read moreas a whole. I ordered a mesh shirt online, and it was very thin with duller colors. It wasn't worth the price, so I returned it. I would not recommend ANYONE attempt to order/return online. Approximately $18 was deducted from a $50 order for a shipping label (which you print yourself, I might add) shipping itself, and also tax (what and why??). All this was according to their customer service. I saw on the site there would be a $7 shipping label charge (that in itself is ridiculous since all they do is email it to you and you print it), but I wasn't expecting all the rest. Utterly insane. I ended up getting around $30 back, less even than the subtotal of the order. So I lost almost $20 for nothing. Can you imagine paying $20 just to return a mesh top? Needless to say, return shipping is absolutely horrendous, and I wouldn't recommend anyone order online unless you have a store nearby or are sure you won't be returning. Obviously, I won't be buying anything again. The cherry on top? I tried to leave this review on the actual site, and they refused to post it, citing that I had "mentioned pricing," which they don't allow. I wonder why. Their online return process is criminal, and the fact that they wouldn't post this review is so unbelievable.

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Altar'd State
Altar'd State
Altar'd State

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Birkenstock Feet First

Birkenstock Feet First

4.5(4 reviews)
0.1 mi
•$$$

I have purchased several pairs of Birks here over the years…read more Summary - Inside of Hanes Mall (Duh) - They never have sales of the shoes I want - Prices appear to be close to list price, though to be fair, it is hard to find Birks on sale. Damn things are the Apple of footwear. - The men's Birkenstock sandal selection is limited, in fact I have had to go elsewhere to find the style and color I wanted - Ladies selection is more complete but for me I am SOL - They will special order for you

On July 19, 2018 we bought our youngest daughter a pair of Birkenstock sandals. She asked for them…read morefor two years, so, for her birthday, we splurged for her. Fast forward to April 13, 2019. One of the small straps broke and needless to say, my daughter was distraught. She had taken great care of these sandals, always careful to never get them wet. We were surprised that this happened since Birkenstock has such a stellar reputation for quality. We really didn't know what to do so we decided to go back to the store to see if there was anything THEY could do, repair or suggest a repair place. We arrived on Sunday, April 28, 2019 and was promptly greeted by the manager named Karen. We explained the situation and she asked us, "Why didn't you buy the leather?" This surprised me and I said I assumed they were leather. She said nope, these straps were synthetic. I explained that we were never told anything was synthetic. HERE COMES THE GREAT PART. The manager gave us full credit for the sandals and we decided right then and there to upgrade to the "real" Birkenstock's and get the leather sandals. Yes, we had to pay the difference BUT this was outstanding customer service and I couldn't be happier. My wife and oldest daughter will be shopping for sandals soon and guess where we will go? That's right baby! BIRKENSTOCKS FEET FIRST AT HANES MALL IN WINSTON. These folks stand behind their product when so many do not. Get your butt here and ask for the manager, Karen. You'll be glad to buy from a place that backs up what they sell.

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Birkenstock Feet First
Birkenstock Feet First
Birkenstock Feet First

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Hollister - fashion - Updated October 2026

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