I picked up a blood pressure medication on March 28th, 2025 and the gal asked me if she wanted her…read moreto run it through the Wegman's version of Good RX. I said sure, and it reduced the price by 50%, great customer service. I didn't know to do this! I have been going to this location 17 years, and I have always received this kind of outstanding service, so I really disagree with the review on file so far.

I'd like to start off by stating there are some good employees at this pharmacy, however the…read moreless-than-desirable ones sadly seem to constitute the majority. For the aforementioned employees that leave much to be desired, one could almost believe they took the following trainings for their position: 1) How to sound patronizing, 2a) How not admit fault/take responsibility 2b) How to displace blame 3) How to make it sound like they are going out of the way doing YOU a favor (um, has anyone told you it's YOUR JOB?) The cherry on top? (Not a deal breaker, but still!) The pharmacy blasts the most abrasive hold music you'll ever hear, interrupted constantly by a recording of a woman apologizing OVER and OVER for the wait and insisting that all their employees are busy helping others. Every time I call, I am on hold for around 2-5 minutes. I don't mind holding. But I do under these circumstances. It makes me want to scream and throw my phone against the wall. How high is your threshold of tolerance for smooth jazz and the same repetitive interruption saying the same thing over and over again every 30 seconds? EVERY 30 seconds, one gets their hopes up thinking just maybe it's a real human picking up to help you, but no, it's that annoying recorded woman apologizing profusely again. I have given this pharmacy a few months to redeem itself but disappointingly have been let down consistently at least 75% of the time. One last aside: On a more serious note, when I first started using this pharmacy, I regrettably even had to report them for unethical and illegal conduct I experienced not once, not twice, but three times. In that instance, I truly hope they didn't know any better and it was a product of poor training. I should've heeded that red flag in the beginning and gone elsewhere sooner. I tried to give the benefit of the doubt. I am happy to share this hasn't happened again since I filed the report.

This is such a great pharmacy. The people who work here are always so helpful. If a script needs…read moreto be checked with the insurance company or the Dr. they are on it and get back to me so quickly... I have never had a problem with them. I love the free antibiotic policy too! It is so convenient to have it right at the grocery store and they are always quick about filling scripts when you are staying in the store.

This business is the place to go for excellent service. We have a Golden electric chair recliner…read morethat needed to be repaired. Westside Medical was going to charge $250 just to come and look at the broken recliner that they sold us 14 months ago for $3200! United came in and fixed the problem by replacing the improperly installed control, that was done by Westside, for around $170! Half the price with the part!! This is your place to shop and have your broken equipment repaired!! Thank you from me and my Vietnam War Veteran cousin!!

This business has horrible customer service and management that is clueless. They also do not…read morefollow normal business practices. I sent them an email inquiring about a power lift chair they had on their website. The employee called me and said they do not sell that chair. When I walked her step by step thru the website to the chair they suddenly did sell it. Attempted to get the price from the employee which I got $1250 but when asked about how much would be covered if I got a prescription and was told $250 So I stayed then I would pay $1000. I was told no I would have to pay $1250.this went on several minutes so I gave up. I asked for a manager to call me. It took 2 days. Had lots of excises about missed emails. Then told me they record all calls and she listened to it. Hello I was never told I was being recorded. I said good then you know that your employee didn't even know you sold the item. That's when the manager told me the employee that I was talking to was the employee who places the orders. WOW! Ok said she was clueless on the pricing. The manager said yes but that's the he fault of the end user. WHAT? I'm the end user I just explained the pricing to you you said I was right but now you blame me?? How about retraining your employee!! So to top it off I bought a $3 pair of socks on Dec 6 they were not what my mom wanted. Tried to return them today 12/21 still in original sealed package no ever opened. Was told no returns due to covid and no returns after 10 days. No where is the is posted no where is it stated on my receipt. Guess they treat there customers so bad they need ever penny. Hope they choke on the $3.00!!!

I've purchased a lift chair and rollator from WMS/Brighton and both experiences were cordial,…read moreinformative and thorough. I've just picked up my new AeroCarbon rollator that is nice looking, extremely lightweight and easy for me to handle. I'm looking forward to using this device during my walking exercises. Cass

Marissa was very helpful and patient. Being short, I had to find just the right walker that I…read morecould get in and out of the car easily. Phooey with trying online- it's counterproductive. Go directly to a store.

So, a little history. I have been waking up more tired than going to bed and recently completed an…read morein home sleep study. Came back as severe sleep apnea. Wow, I would have never guessed. After diagnosis I was given a voice of CPAP providers and I selected YOURCARE in Penfield. Mindy called and gave me a heads up in the process, asked about type of CPAP I wanted and informed me if the differences. I chose what I felt was best for me and she told me how much to expect to pay at machine pickup and what future payments would be. She also let me know timelines for when to expect the Machines in. I was expecting a much longer wait but by Mindy preparing me for a back order situation, I was pleasantly surprised at how fast it came in. I went in to get fitted and schooled on the workings of it and it was very quick and helpful. All in all a great experience!

Buyer Beware, they have a 3 days return policy! Who has that? Not consumer friendly! The brace my…read morehusband was new in the box, never opened. Their price was super expensive compared to the same product on Amazon. I would not recommend them.

As a result of some reading about mindfulness and sleep over the holiday break, I decided it was…read morefinally time to dip my toe into the world of CBD! After dropping off some returns at the UPS store next door, I found myself in Hemp It Up. The store is super inviting and you are welcomed by some vegan, organic wear - including hats, scarves, bags and more. I headed over to the large section labelled CBD and started my quest. I didn't catch the name of the person working, but I had a lot of questions, and she was SO MUCH MORE HELPFUL than the internet!! I wasn't sure the best place to start and she gave me three different options to test things out without investing a bunch of money into something I may not like. I ended up going with a CBD Maple Pecan Chocolate bar (shocking) and an 8 pack of gummies to get me through about a week of testing. She walked me through dosage, appropriate protocol, and what to expect. I am so grateful to her for demystifying the experience! I can't know for sure if it was *just* the CBD, but after eating half of my CBD chocolate bar in two separate servings, I had the most focussed day of work and best night of sleep I have had in a WHILE. I am going to go back next week and pick up a small vile of oil (the other option she suggested for me) and see what changes result from that as well. Hemp It Up has made me a loyal customer as a result of their tailored customer service and wide range of CBD products. Did you know this store also owns Bodymind Float Center two doors down?! Talk about a zen state of mind!

I've visited this place in its old and new locations…read more They had some good sales on items that were close their expiration date, which was great for trying some new things at a lower price. The person who works there is helpful, but I always feel that she is not the most friendly. She keeps telling me that products I know are available are not, or second guesses what I am looking for. I don't feel particularly welcomed at this shop compared to others in the area, so I have stopped shopping here. Particularly since their move to a location where you have to be buzzed in, it just doesn't feel like a welcoming place.

I bought a $43 CBD vape from this store and later found out there were no verified lab results or…read moresafety info for the product. After researching the brand (RA Royal), I became concerned about possible quality and health risks. I went back and tried to talk with the staff calmly, but they refused any refund or exchange just because I had opened and tried it. I expect vape stores to sell products that are safe, transparent, and lab-tested, not ones with vague or unverifiable claims. Disappointed by the lack of accountability and support when I raised a legitimate concern. I won't be returning. If you're shopping here, do your own research before buying anything, especially expensive items. Not all products are what they seem.

Wonderful experience. I usually go to the location in gates. I was around Greece and went to that…read morelocation. The lady working there absolutely amazing, always smiling and helpful. Enjoy coming to this smoke shop just to see her happy and bubbly face!!! I will for sure come there again!!

We are so fortunate to have Marilla's store in Rochester. This store is packed with good things…read morefor living our lives healthier and smarter. Are you still buying shampoo and conditioner in a bottle? I haven't purchased hair or laundry products in plastic bottles in over three years!! You're paying for WATER!! Plus, if the container isn't recycled, nothing is good about that (and if you don't think you're playing for that plastic container, guess again). Just check out her product lines. Thank you, Marilla!

This store is like a dream for those of us looking to buy less plastic. Marilla's started with a…read morelocation in Geneva and has recently expanded to the South Wedge. I met Marilla herself, who gave me a tour of the small shop and explained how everything worked. This store carries several types of products. Bulk spices, coffee, tea, and candy; reusable/ecofriendly household products like soap bags and kitchen scrubbers; and big refill tubs of liquid items like face wash, hand soap, shampoo, and the like. They have jars you can purchase, or bring your own jar/container. Either way, the container is weighed and then you are charged for the weight of the product. There are fancier jars to buy for a few dollars, or use one of the recycled jars on the free shelf (they are cleaned and sanitized before being set out). Marilla also accepts clean, clear jars (no label) if you have them to donate. I look forward to refilling some household products here instead of buying one more plastic hand soap bottle or spice jar. Check this place out!