Terrible experience and extremely disappointing. This place has so much potential and could be such a great resource for the community, but the way it is being run and the way the staff treats people completely ruins the experience.
The female lifeguards were rude in general to the public. They kept staring at us and pointing at us, which made us extremely uncomfortable. The pool checks were also poorly communicated, and nobody clearly explained what the actual purpose of them was. The head lifeguard was just as rude and unprofessional.
What made the experience even worse was that after we left because we were uncomfortable, we were literally stopped and pulled aside by the staff and accused of lying about having a child with us just to get into the pool. We did NOT lie.
We have been at the pool. We had our belongings inside and everything was already set up. Two of us left because a lifeguard told a mother in the water near us that she could not be in the pool with the floaties she had. Since it was extremely hot out and we wanted her child to actually be able to enjoy the pool, we went all the way back home to grab a life jacket we had so mind you the third person with us was still there at the pool with all our stuff waiting for us to return with said life jacket for the baby. We were rushing back specifically so she could get back in and enjoy the pool.
So to then be stopped, accused of lying and treated like we were doing something wrong was completely ridiculous.
We only needed about an hour at the pool, and somehow that short visit turned into an uncomfortable and frustrating experience. The staff's attitude, the staring, pointing, lack of communication and then accusing us of lying was enough to make it very clear that we will not be returning.
It is honestly a shame because this place has so much potential and could be something really great for the community if it were run by people who actually knew how to treat families with basic respect and kindness.
One visit was more than enough. read more