By pure chance I found this wonderful care home. The process of finding a care home for my elderly…read moremother was filled with confusion, fear and frustration, along with the reality of the cost. I knew I wanted a small facility so that my mom would get individualized care. The owner, Jackie, was immensely helpful with the process. When I needed proof that my mother did not have TB, Jackie suggested going to urgent care to have a chest x-ray, even sending someone to go with me to help handle my mother so that I could have her admitted that day. In fact, Jackie sends someone to go with me to every doctors appointment since I cannot carry my mom in and out of the car to get her in the wheelchair. The first day they asked for a list of her food likes and dislikes, and tailor her meals to what she feels like eating. They take care of laundry, food, etc. without the nickel & dime extra costs that most other facilities charge. They have large TVs for every room with many streaming options (Disney, Netflix, sports channels, etc.) and were MUCH cheaper than the other facilities I looked into. On holidays and special occasions, Jackie orders a boatload of food for visitors to enjoy while they spend time with loved ones, and has even out of her own pocket bought things for the residents. My mother has received outfits, socks, blankets, Christmas gifts, etc. just because Jackie loves spoiling the residents! She has a very good heart and honestly cares for everyone treating them like family. The staff are attentive and very caring, also treating everyone like family. My mother loves the hugs she gets and feels very loved. That is the best thing about this home - my mother does NOT want to leave this place!

My stepdad, who has dementia, stayed here for nearly a year, and our experience was nothing short…read moreof wonderful. From day one, the caregivers and the owner, Jackie, went above and beyond to make sure he was comfortable, cared for, and treated with genuine kindness. The home itself is always spotless -- I've never once seen a bit of clutter or trash on the floor. Every visit, the beds were neatly made, and the atmosphere felt calm, organized, and welcoming. One thing I truly appreciated was that visits never required a heads-up -- a reflection of their confidence in maintaining consistently excellent care. The caregivers, especially Rhyle, are compassionate and attentive. They follow each resident's individual routines with care, and a calm and friendly manner. Jackie, the owner, is deeply invested in the well-being of every resident. She's transparent, honest, and clearly motivated by compassion rather than profit -- a refreshing change after our experience with another facility that raised prices without reason. I wholeheartedly recommend this home to anyone looking for a safe, nurturing, and genuinely caring environment for their loved one.

I attended a special event here and had a wonderful experience. The space was beautifully set up…read morewith great attention to detail, and everyone was incredibly friendly. Guests were clearly enjoying themselves, and the atmosphere felt warm, welcoming, and thoughtfully organized. A really lovely event from start to finish.

We went on a tour there on Friday, June 27, 2025. We are looking for somewhere for a family member…read more The facility is very nice. It's clean and smells pleasant. There were a lot of people milling around in the TV lounge area when we were there. It was around 1:30 p.m. The rooms for the independent and assistant living are not shared. They are spacious and come with a bar area, meaning there is a sink in most of them and a mini fridge. One of them didn't have a sink, but had a mini fridge and freezer. It was pretty tall. All have step up showers meaning there is a lip you have to step into. I was surprised they didn't have roll in showers. The bathrooms are spacious. It looked like there was enough room to wheel in with a wheelchair or walker. The rooms have large closets with built in shelves. The rooms we looked at were not on the first floor and we took an elevator to them. I was told there is a lounge on every floor, at least that's what I think I was told, we did not tour the lounge. The independent and assisted living share a outdoor space. It was nice. It had a community garden, lots of sitting areas, a place to golf and a dog waste disposal system. The outdoors was verynice. The memory care unit also has an outdoor space. It's less then half the size of the other outdoor space, but it's still nice and spacious. It also has a garden in it and they had a bunch of green tomatoes growing that I could see. There was a sign on the door warning of the excess heat outside. It also had plenty of seating areas. The independent and assisted living share a dining area. It looks like a restaurant and they have a menu of what is being served. The same food is served to the Memory Care Unit. All units have activities directors and a whole calendar of activities. The Memory Care Unit has Zumba in the mornings. I think that is nice. It will get them moving. The independent and assisted living have 3 exits to the building and they are free to come and go at any time. They also have an acute care area for those that need additional care, but don't need to be in the memory care unit. We visited the locked down memory care unit. It was very pleasant. It was right after lunch when we arrived and everyone was waiting for ice cream to be served out. They looked like a lively group. One of the women even said hi to us and talked to us. It's the best Memory Care Center that we've visited.

(The facility is now named Rosemont Garden and offers memory care in addition to assisted living)…read more1. Truly kind and conscientious caregivers! (see narrative below). 2. Clean and organized. 3. Variety of decent meals. 4. Just a block from downtown San Leandro and BART. Convenient to walk/wheel for lunch, library, barber shop, bakery, etc. 5. Pleasant dining room and television room 6. Morning activities offered in television room. 7. Easy to communicate with staff. 8. Facility is not too large. The missing star is related only to the size of some of the shared rooms. Not unusual. My elderly family member with quite advanced dementia has been here for over two years. I have visited at least once weekly, and at different times. I've had the opportunity to observe the staff both with him and with other residents. They are unfailingly kind and patient-- and cheerful, too. It's rare in a residential facility (this is his third), and worth everything. Too often a facility looks beautiful, but has awful care. Rosemont's care is exceptional.

This facility was absolutely fabulous with my mom. I was there almost daily different hours and not…read moreonce did I see anything that I didn't approve of. They really took care of my mom who passed away at 101 years old. I cannot tell you how thankful I am that I found Rosemont Gardens. She was grandma to everyone and she loved everyone so much. I want to thank all that works there.

The workers are extremely rude to my parent who is unable to walk. They make them wait for over…read more20mins to go to the bathroom and then shout that they can't get there immediately and to defecate on self. The hallways are also very noisy. it's almost impossible to have a proper phone conversation with my parent. They charge a heck of a lot of money to treat their guests like animals? It's absolutely unacceptable. These people also chose this as a career - now do your darn job with compassion. You never know if you'll ever be in that position one day.

The entire atmosphere and quality of employees' attention to detail and care that I receive on an…read moreindividual level.

We are deeply grateful to San Leandro Senior Living for the exceptional care and support they…read moreprovided to our 95-year-old mother during her recovery from a serious femur fracture. From the executive director and management team to the caregivers, dining staff, housekeeping, and everyone we encountered, the compassion, professionalism, and attentiveness were consistently outstanding. The staff treated her with dignity, patience, and genuine warmth while encouraging her independence as she regained strength and confidence. The facility itself was clean, comfortable, and welcoming. Thanks in large part to their quality care and supportive environment, she was ultimately able to return home and resume independent living. Our entire family sincerely appreciates all they did for her. Don K.

Formally Pacifica Senior Living, still very disorganized billing, always something wrong.read more

I must give recognition to this whole establishment! Bancroft Healthcare Center is by far exceeds…read moremy expectations. The nursing staff and CNA are so kind and super helpful. The care they provide is 5 star to me and they really know their stuff. You can expect care with so much compassion to the patient. Once you enter, you are greeted kindly by the front desk! My nose is never offended by any bad smells when you walk in. Every time, i call in to check on my Mom, the nurse is always happy to give me any updates. I also receive calls from the nurses when there's any changes or concerns. I enjoy visiting my mom because she looks so happy to be there and i couldn't ask for anything more! This is one of the best skilled nursing facilities here in San Leandro! Thank you Bancroft Healthcare Center!

My mother has been here for at least close to four years. I don't know what these other people are…read morewriting, but I know I'm there regularly! There's never been a smell of urine all the nurses and the workers are very polite. They even put make up on my mom when she wants and does her nails. She loves it. There has nothing but good thoughts of this place. It would be glad to refer to anyone

Landmark Villa is a wonderful assisted living community that offers both quality care and great…read morevalue. Compared to many other places we visited, their service charges are more reasonable--and the best part is that they include more services without adding extra fees. The rent is also more affordable, making it a smart choice for families who want excellent care without the high price tag. We had the pleasure of touring the facility with RJ, the marketing director, who has been working at Landmark Villa for 15 years. Despite her long tenure, she remains genuinely passionate about her work. She took the time to walk us through the entire community, explain every detail clearly, and answer all of our questions with patience and care. Although we ultimately chose another community due to the longer distance from my home, I still feel Landmark Villa would have been a great fit for my mom. If you're looking for a warm, well-managed, and affordable place for your loved one, I highly recommend visiting Landmark Villa as part of your decision-making process.

My mom is flourishing at Landmark. I couldn't be happier. I know she's not just in good hands,…read moreshe's in the hands of people who care, people who are patient, compassionate, and fun. After the passing of her husband of 27 years, my stepdad, in 2020, things were hard. Mom couldn't live alone anymore. I tried two assisted living homes, but they didn't compare to Landmark. The staff here, from the receptionist to the caretakers to the med techs to the executives overseeing the place, are all wonderful. Every day there is a schedule of activities, from balloon badminton to trivia to bingo. They have tea parties, live music, happy hours. Today when I visited mom activity coordinator Mariah was doing her nails. That is above and beyond in my book. They decorate for every holiday. The lobby, dining room and individual rooms are inviting and bright. The energy is great. Bottom line: I haven't seen my mom this happy in years. And that gives me peace of mind you can't put a price on.

If you want first class care Ivy Park at Hayward is place to live. Are you looking for great care,…read moreresponsive staff and experienced managemen? Then come here. My apartment is comfortable and cleaned weekly. There are a big variety of fun activities . Yeh, its institutional food but with Cyrus as chef its usually pretty good. I have lived at Ivy Park at Hayward for three and a half years. I am very glad I moved here from another senior living location nearby. Check it out. I am glad I did.

Ivy Park is a wonderful facilities for senior retirement, assisted living and memory care…read moreresidence. I moved here as an independent residence and needed to move to assisted-living. The transfer was smooth and uncomplicated. The staff is very caring and understanding of my needs now that I'm in a wheelchair. The residents are very friendly and I enjoy lots of activities.

Top notch Care facility! They treat residents with dignity and respect! Their Caregivers, Med-…read moretechs, dining room staff and front desk personnel , all go above and beyond to not only assist the residents but also their family members! The transition from one's own home to needing additional care was made as smooth as possible. My folks and I are so fortunate to have found Carefield-Castro Valley! Thank you for all you do!

My mother has resided at Carefield Castro Valley since September 2021 (22 months now). I live in…read moreanother state and visit once or twice a year, while my siblings are nearby. Mom did not want to leave her home, but she was not safe to live alone. From our first inquiry with Parveen, and many telephone calls to get answers to our questions, we were very impressed with her professionalism. My family is extremely happy with the continued care and the services provided. The staff is friendly, caring and compassionate. If there is a need or request, the staff always seem eager to assist. I like using the Carefield app that lists daily menus and activities. Mom likes the food and there are plenty of activities that interest her. I also appreciate the periodic reviews and treatment plan updates from the Carefield nurse, Kathy. Kathy will sometimes send me photos when mom is involved with a fun activity. I am grateful that mom is in good and caring hands. A big thank you to the staff at Carefield.

My mom has been living at Waters Edge Lodge for over two years and has been very happy here. The…read morestaff is kind and caring and the residents are friendly. The facility is nice, right on the lagoon with beautiful views. My mom loves to watch all the birds from her window.

Have had the opportunity to visit with a family member living at "The Lodge" a few times. The…read moreLodge is beautifully located on the coast of Alameda and across from Corica golf course, prime location. Her/his new "home" has the look and feel that is a blend of modernization yet country. While everything appears more than perfect, my family member personal items (clothing) have been stolen more than once. She/he is also disappointed in the security, food and personal care. I understand it is hard to maintain a large, private resident facility; however, the amount they pay to live here should provide a safe environment.