We stayed in a one-bedroom suite and it worked well for our family of five with three young kids. Everything was clean and well maintained, and the layout made good use of the space. The bathroom was a big plus having two sinks and dual shower heads made getting everyone ready far less hectic. The fireplace was a nice bonus and gave the room a warm, comfortable feel. Beds were solid and we all slept well. Storage was the main drawback. There isn't much hanging space and no dresser drawers, which made unpacking harder than it needed to be. A few more hooks or coat racks, especially near the entry, would go a long way for families. Breakfast is included and fairly standard continental fare, with service ending around 9-9:30am. The TV setup included regular cable and streaming access, which was convenient in the evenings. The location is one of the biggest advantages walkable to grocery stores and restaurants, close to Tweetsie Christmas, and only minutes from Memorial Park, which leads into a very walkable downtown area with plenty of dining and shopping options. All in all, a reliable, comfortable choice for families looking for a convenient place to stay in Boone. read more

We booked the one-bedroom suite. It was a good size for our family of five (3 kids under 10). The room was clean, comfortable, and thoughtfully laid out. The large bathroom was a standout, with double sinks and two shower heads, which made mornings much easier. The electric fireplace added a cozy touch, and the beds were comfortable. Downside: the room could use more hooks and hanging space. There are no dresser drawers. Additional rods would make the space more functional, especially coat hooks in the mudroom-style entry. Breakfast is free continental style, served until about 9-9:30 am. The room had basic cable plus streaming options. Online it says the hotel is still under construction. We didn't notice any construction during our stay. The location is convenient, right across the street from grocery stores and restaurants, close to Tweetsie Christmas, and just down the road from Memorial Park, which connects to a charming, walkable town full of restaurants and shops. Overall, a clean, comfortable, and family-friendly hotel in a very convenient Boone location. read more

We travel a lot and this is one of the very best Holiday Inn Express hotels! Not only are the rates super reasonable, it's very well-managed, clean, with a wonderful hot breakfast and gorgeous views. Our request for a top floor room with a view overlooking the mountains was honored. When we arrived, they gave us a gift bag with snacks, very thoughtful. Beds were comfy and showers had plenty of hot water. We highly recommend this hotel! read more

Holiday Inn Express Boone - Mountain View - Hotels Near Me - Boone, North Carolina

We went there before Christmas and got terrible service. We lived 4 nights, but not get any room cleaning service, even we requested multiple times on the second day we were there. We escalated to the manager, not solved the problem and make that even worse. The lady manager offered $25 off each day as compensation, I said that's OK but still would like them to improve the service. As we didn't get any notification for short resources or any reason why the room can't be cleaned for 4 nights even we requested several times to reception and the reception said they'll do but end up not. The manager not acceptable our suggestions and ask me "If you do the cleaning at your house?" I don't how that comes! It's totally unacceptable as a manager to ask that kind of question to a customer. And the lady threat us will call the police if we not leave. I had my kid on my side and I can't argue with this crazy manager. I don't know what happened with this manager, but gave us very bad experience in this city. Anyone we expect a happy holiday please avoid this hotel. read more

We had a stay booked. Hurricane Helene came and we never got our money back. I've been trying to get in touch with their management. They're either never there or NEVER call back. read more

We really enjoyed our stay at this Holiday Inn Express. Our room was nicely appointed and clean. The staff was friendly and parking was easily accessible and plentiful. read more

We stayed hear 12/29--12/31. The staff was great! The first floor looked good except for some missing shoe molding it looked as if they were replacing the molding. The biggest complaint was the in room A/C room 501, it was super loud and leaking water on the carpet. We spoke to the front desk and they said they would have someone check it while we were out, when we returned we ask if someone had done a repair or dried the floor. The front desk didn't know what had been done. NOPE nothing was done the floor was still soaking wet around the A/C unit they didn't even try to dry the floor. We were only there for one more night so we tried to avoid the wet floor. I was Glad I had extra socks. For the price it was I would not expect a wet floor. read more

It is hard to get good help these days, I get it but that can't be the excuse. I blame management. This Holiday Inn Express looked and felt like most all of them but what sets them apart is the storefront issues, specifically, cleanliness. Upon arrival, I noticed the waste receptacles at the entrance overflowing. The areas surrounding the entrance had newspapers, napkins and cigarette butts strewn about. It was obvious much of this debris had been there for awhile as it was starting to decompose into the patio. I mentioned this to the frontdesk but it was still there the following day. The room was clean on the surface with adequate towels and such but while looking for bedbugs I noticed how dirty the room was. The grout in the bathroom revealed it also. I would stay here again only if there wasn't an option elsewhere. read more

I am extremely disappointed that the construction is very very loud especially since I was put in a first floor room near the loud construction. These rooms should not be used. Also poor front desk man that has to deal with the noise all day. read more

Stayed here for 1 night about a week ago. We had no reservation as we were unsure where we would be that night (after driving Blue Ridge Parkway). Glad we found this place. Front desk attendant (Gary? college student) was great, getting us settled in a large room on the top floor for a good price. Location B- Check in/out A Room size A Cleanliness B+ Breakfast A Value for dollar A read more

I checked in on 4/7/20. Went up to my room to finish some work and noticed fingerprints on the desk. Decided to give the desk a wipe down since we are in the middle of a pandemic, and these towels are the result. I decided to shrug it off and get to work, but the internet would not work at all -- connected after 5 minutes or so with a speed test of about 3mbs download/upload speed; then lost connection altogether. I called down to the front desk and she recommended that I contact AT&T, because you know, I work here. I am a Spire Elite member that would not recommend this hotel and will never be back. read more

Holiday Inn Express Boone - Towels after wiping off the in-room desk after check-in. - Hotels Near Me - Boone, North Carolina

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The facility is pretty good, but the staff make it exceptional! They are so kind and willing to go out of their way just to help. The whole staff is great, but especially if you get Dustin or Hannah at the front desk, they are amazing! Dustin literally dropped everything to come and help me out with my car. Totally above and beyond. Good people make all the difference. I'll be staying here from now on! read more

Great place. Very clean and the staff was very Pleasant. Would definitely stay there again

Front desk attendants were friendly; beds were also very comfortable which was a plus! However, at over $200 for one night, the rooms are dated, there's no indoor pool or fitness center, and the ice or vending machine on our floor were not working. Their enforcement of masks during COVID is also very lax as we seemed to be the only guests wearing them outside of our rooms. Definitely not worth the price we paid. read more

Real friendly staff and great location. Good breakfast with nice eating area. No workout facility I could find. read more

Holiday Inn Express Boone - Sacagewia kept trying to hassle me lol - Hotels Near Me - Boone, North Carolina

Stayed here for a night. Seemed well furnished and the breakfast was decent. My room was pretty quiet.

I appreciate it when I randomly Yelp-search a chain hotel like a Holiday Inn Express and there are opinions, so I'll add my two cents here! I am a picky, picky hotel girl. My fiance was a little worried to bring me here (before heading elsewhere to a wedding), but I was pleasantly surprised. I'll start by saying that everything was clean. I'm a sheet and pillow inspector, and these met my qualifications. So did the shower. This is my number one priority and a huge deal. As a nice bonus surprise factor, the beds were really comfy. Breakfast was pretty standard for a Holiday Inn: bagels, muffins, cereal, selection of hot foods (eggs, toast, etc). I mean, it's not amazing, but it's nice that it's there. I bugged the kitchen for a few things outside of breakfast hours and they were happy to oblige. Despite being off a main road, our room was quiet. There are tons of shops and restaurants nearby. Didn't use the pool, but it's there! (It's small.) Hey, it's not the Four Seasons, but everyone here was really, really, friendly and it was clean. That goes a long way. What more can you ask for, for the price? read more

In the past three years, my husband and I have stayed here several times, often on short notice, due to his chronic illness. It is very near the hospital. Each time, the staff has been sympathetic, kind, and super-aware of our needs. Not the fanciest lodging, but clean, centrally located and just wonderful service. The beds are great and each time we have been on a quiet floor. We will continue to stay here when we need to be in Boone. read more

This hotel is clean, updated and is located in the center of town and very close to Appalachian ski resort. The cleaning staff person was extremely helpful and remembered us when we asked for no cleaning but wanted some fresh towels. The breakfast was simple and Covid safe. And the breakfast hostess was friendly and helpful. The front desk person never greeted us and was usually seated, busy doing a task and needed to be confronted when we needed help. We visited right after Christmas so prices were very high. However I did book on booking.com and even with taxes included, I expected to pay no more than $225 a night. Our bill for 1 room, 2 Queens, 2 nights was over $600 !! Booking. com did not send me an email confirmation which was concerning so I called the hotel and found out that my reservation was confirmed. When I received the bill before checking out, I was very surprised and upset. I spoke to the front desk and was told I would need to speak to the manager but they did not know where she was. I came back an hour later and asked again, waited 10 minutes then finally approached someone I thought might be the manager. She was in fact a manager. She offered to check into the booking but return shortly and offered no discount. This is a two star hotel and there are many other hotels in the same location priced much better even during high season. read more

Disappointed so far, took 2nd floor room -door was ajar. Hairs on pillows, seemed like bed had been used, sheets didn't look fresh. Front desk said they must've forgotten to "de-hair" the sheets. Seriously, I live half my life in hotels, that was a first. I guess they forgot to "de-hair" the bathroom, too, because that's where I got the hair to show the front desk. Moved us to higher floor with balcony. These beds seemed fresh, and we pulled some more laundered hairs off pillows. This used to be such a crisp establishment, linens are starting to look tired. It gets a 3 because I'm grossed out. read more

Sorry - wanted to like this Holiday Inn Express but W. Jefferson was fully booked and we had no choice. The shower drain didn't work, and they were "too busy" to pull up a copy of my receipt when I didn't get one under the door; Front Desk personnel seem unhappy. I should have gone to Hampton Inn read more

Booked a double room. When we walk into the room beds were made but food on the floor. Toilet was dirty, and 3empty potato chip bags on nitestand . Moldy plastic spoon and napkins in nitestand drawer. Pulled back covers on made bed and there was hair from previous occupants. Embarrassed but called manager. Hate complaining but this room was marked as clean for 2 weeks prior to our arrival. Manager said sorry but we don't have another room available. Go wait in the lobby while we clean. That gave us a discount but goodness for the price of the room I really expect better. Disappointed in this.but to make a dirty bed???? Really???? read more

We checked in at 3:30pm (check-in time is 3pm) and when we went up to our room, it was dirty and clearly wasn't ready. The staff cleaned it right away, but was definitely annoying to have to wait after a 3 hour drive. Otherwise, our stay was quite pleasant. The staff was friendly and it was a great location - convenient to just about everything in Boone! read more

My parents got two nights here and I stayed with them over the weekend. After I looked at the bill I was pretty surprised, I mean, it's Holiday Inn?! And apparently during the Highland Games it's even worse. The place was very clean, the staff was super friendly and I spoke with the cleaning crew right before they cleaned my room. They were super excited to hear about my wedding, congratulated us and even left us a note in our room. I appreciate those kinds of details. If I'm going to pay those kinds of prices I'd hope for more in a room. The basic rooms don't even have a fridge. Super 8's even have a mini fridge! Nice, but not a little too pricey. read more

We had a great experience during our stay here. Staff was extremely friendly, the room was spotless, and the whole building had a clean feel. For $80, you can't beat it. I did notice that the maximum rate for the room is $209, but I'm assuming that's during peak travel season. Breakfast wasn't too bad either. read more

A friend and I stayed here for a couple of nights. The roads going in an out of Boone the weekend of 2/3 were so bad that we ended up hanging around the hotel area. Very convienient to restaurants and the "downtown" area. Very friendly staff and front desk clerks. No treadmill or pool. Thick walls between rooms help dampen sounds from other guests. Free Wi-Fi Highly Recommended !! read more

Stayed at this location with my family while visiting the area. The hotel is clean and in a good location and the breakfast has a variety of options for guests. Our room was located directly outside of the Housekeeping Closet on the first floor. If you are lucky enough to get this room you will not need to set an alarm or have a wake up call because the housekeeping staff will set up camp right outside of your door at 7 a.m. You will have the pleasure of hearing all of the staff's personal business all while they continuously slam the door to the Housekeeping closet, even after being asked directly to stop. Also, no need to make a complaint to the manager. She was not available and has yet to return a call. read more

1st day I got room the housekeeper straight up opened the door without knocking. She never changed the sheets whole time I was there (4 nights), even after I asked front desk for her to change them. TV was small. Furniture was ugly and old. Make sure the sheer curtain is pulled back or your room will get hot in summer or cold in winter. read more

I'm a big fan of this hotel and chain despite no hot water first night. The room was spacious, well decorated, and clean. The bed and bedding were the best I've ever experienced. I've never slept better! The manager handled the hot water issue honestly and quickly as she called me a day before my arrival. The room was quiet, the free breakfast adequate, and the employees polite and professional. I maintain my loyalty to Holiday Inn Express. read more

I'm giving this a 5 star even though we were there less than 24 hours. This was one of the best hotels I've ever stayed in. We needed a place to stay, as it was getting late, and happened to run across this one. The check-in was simple and we had a room just right inside the front door. The room was plenty big, with a very nice bathroom, and very comfy pillows. Everything looked very clean throughout the hotel. The breakfast the next morning was great (pastries, juice, coffee, cereal, eggs, bacon, sausage, milk, yogurt, gravy, fruit, etc...). The staff we encountered were very friendly and talkative. I'd certainly always recommend this hotel for anyone in the area. I wasn't in the area too long, but I could tell it was in a convenient location with a Walmart and other places nearby. read more

I stayed here for about 1 week. Room was great. Nice shower. Breakfast was so-so. I was hoping nicer washing machine. It seemed to be very old and didn't work that well. I loved the anytime fitness access card you could get at the desk. More hotels really should do this!! It is so much better than a small cramped crowded hotel gym. Front desk staff was good. Close to everything. Would only not recommend if you need luxurious accommodations, although it's pretty nice. The Wifi was terrible at night though. Keeps cutting out. read more

Beautiful hotel, centrally located close to lots of restaurants. The staff was awesome and very helpful with answering questions and making restaurant suggestions. The hotel is nicely decorated, very clean and well maintained. Best of all the acoustics are great and you hear no noise from other rooms. Breakfast was very good! I definitely will stay here next time I'm in the area. read more

We made a reservation for three nights in Boone in October. We arrived and checked in early and they asked us what floor we preferred. I asked if there was any view and they put on the best side of the hotel on the fifth floor. We had a great view and everyone was very friendly and helpful. great room, great staff. Will definitely stay there on my next trip. read more

We were in town for a wedding and came a day early to sight see. When looking for a hotel, I chose this one because for an extra $10 a night, we could get a balcony room. In my mind, that equated to being able to sit outside and enjoy mountain views. How wrong I was! Number one there was no chairs on the balcony. Just an empty balcony and number two we were looking at a large transformer and a busy road that led to an apartment building . I was also very surprised that the furniture looked like it came from a second hand store. And heaven help you if you are a light sleeper. The smoke detector had a flashing blue light that went off every 15 seconds (not exaggerating). The only plus I can give is that the bed was actually comfortable. Didn't eat breakfast as it was standard carb loading fare. Coffee was good. Will look for a different place the next time since I now have a general knowledge of the area. read more

Rooms outdated and old. Asked for room with balcony and view...received balcony overlooking old house and the street. Gave 2 stars for staff at desk. Was by far best thing at hotel. Stay across the street at Fairfield read more

It's a really nice place if you just want to crash. I think it's clean enough and it has more than enough amenities to satisfy most travelers. It's close proximity to NUMEROUS restaurants and storefronts make it a great place. My big beef and the reason I dropped two stars was that the wifi sucked balls!!! If you have to get work done or you want to enjoy some entertainment, you cannot endure the stops and starts of BRUTALLY poor wifi!! This is perhaps the worst I have ever encountered. Looking at past reviews, I see this has never improved. INVEST!!! It is totally worth it to your business customers. I pick Holiday Inn Expresses because I know that I'm going to get a consistent experience and I know that I am going to get dependable service and amenities every time I pick these hotels. This falls way short of the mark!! Fix it!! I bypass Courtyards, Fairfields and Hamptons and have gone many miles out of the way to get to an IHG brand simply because I expect that I will get everything I need there. Please fix this!! read more

Overall this hotel is a good value for the money. The rooms are modern and fairly clean although I don't think the bathrooms get quite the cleaning they should from day to day. The hotel does not have a gym but does offer membership passes to a fitness center 1.7 miles away. There is a pool but it is not heated as advertised and is quite small. The breakfast is included in the price and is pretty standard for this type of hotel. The lobby is clean and large, which is good because if you expect to be able to use the Internet you will need to hang out in the lobby and adjacent dining room. It may be the area, but several nights I could not access the Internet and spent quite a bit of time one evening online with the IT support center; they were helpful. I probably would choose another hotel next time, but overall this is a good value. The hotel staff would also do well to remember that their conversations are easily overheard by those using the Internet in the lobby. read more

This location was poorly managed and not very customer friendly. I am a local and was having vehicle trouble. I had asked the front desk attendant if it were acceptable to park my bike in an unused section of the parking lot for the weekend. The front attendant was polite and accepted. I asked the clerk if I needed to leave a number and they said not to worry. The next day, my mechanic arrived at the Holiday Inn only to find out that the hotel manager had the vehicle towed! Half of the lot was empty. There was a miscommunication and the hotel manager was not informed of the bike. I called asking for them to at least meet me halfway on the tow due to the communication issue on their side, but the hotel manager was unbudging and not customer friendly. I called corporate only to find that they had no jurisdiction on the matter. I also called the chamber of commerce which have close relationships with other hotels in the area, they however, could not assist with the issue either. It infuriates me to know that a business in our community, and the manager in particular, has little respect the locals within the community it operates. My business will not be patronizing this establishment and I will deeply consider other options if I need a room for the night. read more