Horrific experience!! We had booked a room here for our daughter for the night before her repatriation flight out of Ezeiza. The Monday before the Thursday evening reservation the hotel confirmed. Then, one hour before check-in on Thursday, while our daughter was en route to the hotel, they canceled her reservation out of the blue. We tried to call the hotel and no one answered. In using the Holiday Inn chat feature I found out the hotel had closed until August 1st. This was absolutely unprofessional, unacceptable, and dangerous behavior. Our 20-year-old daughter, traveling alone, 1 hour away from the hotel and they cancel, leaving her with no accommodations. In addition, due to the federal restrictions because of COVID-19, her travel authorization only allowed her to travel to Ezeiza, so we could not even get her a room in downtown Buenos Aires because she did not have the authorization to enter the city. In the end, the transportation company we used - Travel Line - helped us find a room at Apartments Lugones - a wonderful place - but without their help, she would have been in serious trouble. This was a horrific and unprofessional move on behalf of Holiday Inn Ezeiza. read more