stayed here with a family member. The air conditioning was not working and there were mosquitoes…read morein the room, so my daughter went to sleep on the floor of the bathroom. I slept badly and woke up to what I thought was a few mosquito bites. As we flew onto Ushuaia, I noticed more and more bites. There were easily over 75 on my arm, hand and face. In googling we were able to determine these were bed bug bites. Upon arrival I immediately had to throw out anything that couldn't be laundered and used a laundry in town. The bites were awful ,taking about 2 weeks to fully resolve.
The hotel has said " reassure what we told you about not having bed bugs in Argentina we have local regulations related to plagues on the hotels." I have shared the photos of my arm, face, hand with them. Again ONE NIGHT in their hotel, next morning bed bug bites too numerous to count.
The 1 star is for the restaurant; great food and great service.
I am also very angry at IHG. They have a new ad campaign and as I look at the ad "Guest how you Guest" I know I did not want to GUEST and end up with the bites I did. Holiday Inn is part of IHG and one of the reasons I felt comfortable booking the hotel. I am angry and disappointed at their lack of involvement, from my first email, their response was that it should be handled locally. That is not how I want to GUEST.
