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    Holcomb Mediation Center

    5.0 (1 review)
    Closed 8:30 am - 12:30 pm

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    6 years ago

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    The Commonwealth at York - Repeat
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    The Commonwealth at York

    (9 reviews)

    Today my mom and I were supposedly served a notice of non-renewal. This letter is a product of…read moreincompetence and a lack of accountability by a corporation that has always cared about the bottom dollar in opposition to residential satisfaction. For over 20 years I have lived in apartments across VA. My mom has 20+ years in addition to me. We have barely even been acquainted with the offices of most apartments in which we've resided, both together and separately, but still maintained amicable enough relations to comfortably coexist with one another. My mom is a hardworking, kind-spirited, loyal, prideful and spiritual woman deserving of all of her flowers. A crooked head manager hiding behind her arrogance and complacent minions in the front office are no testament to my mom's character. We have spent 3 years exhaustively reaching out to resolve residential conflict that we pay INCREASED RENT IN THE MIDST OF A PANDEMIC to have addressed. Instead of conflict resolution or even visiting our unit experiencing problems ongoing, my emails were literally counted (as if emailing residential management about residential conflict/their breaches of lease is a crime) and ignored. The manager gaslit my mental health to a courtesy officer that she sent to my home after ONE single phone call pleading to diffuse neighborly conflict I had withstood for over 2 years prior to finally calling in. The officer literally heard me out and understood where I was coming from, he was kind and attentive to the issues that were still left unresolved by management after he left. To save face, they assured him that they would get to the bottom of everything and continue to fake reviews and sugarcoat testimonials on their website. My current upstairs neighbors were allowed to freely harass my mom with their noise and then send a fire marshall to our home after making a false claim that "she thought our residence was catching fire." We have about 4 smoke alarms, regularly tested, that uttered not a single sound. The aforementioned neighbors have had a problem with the poor insulation I have LONG complained about on a regular basis for 3 years. Now I have a crazed woman fighting my ceiling, surveying my movement and calling the fire department because they can hear the plumbing and the air ducts through the walls. Management has ignored any provisions to their units and any valid criticisms from residence who overpay their meal tickets and for the first time in over 5 decades between my mom and I living in apartments, we are being threatened to leave. We are entitled to our rent refunded for the emotional distress and breach of ordinances that apartment management and residents alike have inflicted upon us considerably during our stay. My grandfather, the finest of gentleman and twice-survived Vietnam veteran who raised me to be a resilient but loving woman, just died on me. I spent every year I've lived here taking care of both my grandparents while my mom worked to take care of us all and still had to deal with the backwash of issues that the apartment management to whom we pay rent should have handled. Do not move here under any circumstance. Your money and your mental health will be siphoned without a second thought. The management is sheer evil.

    This place is okay. They absolutely know NOTIHING about rent though. My two biggest issues with…read morethem were over rent. I like that they offer discounts to teachers but I'm not sure that it is worth it given all the problems I had. I had several problems over the two years I was a tenant here. Great area to live in but saftey wise, there are some question marks and the office did virtually nothing about those safety issues. The office staff is typically very nice about the problems but seriously NONE of them understand math or basic service. When I first moved in there were issues with my move in date, the office asked if we could move it by one day, because the carpet cleaners "couldn't make it" the day before I was supposed to move in and they couldn't let me move in until the carpets were cleaned. We agreed said okay that's fine, the next day I got the keys and opened the door to find, the carpet cleaners there. The office did offer a credit for us for that but it wasn't a great alternative as my family and I were there for another two-three days than we expected. I had to continually put in a request to get my windows in my apartment fixed, because they wouldn't open. Maintenance would come in and claim to fix them but never actually did. The office and the complex did not actually make maintenance properly fix them until I pointed out that it was a violation of fire code. Maintenance showed up the next day with the maintenance manager who commented on the fact that the windows not opening was a fire code issue. The major issue of all the issues I had here, was related to rent, and rent renewal. The first year I was there for a rent renewal they had a different system that did not allow you to look up the amount you were going to owe BEFORE the 1st of the month. Rent was due strictly on the 3rd of the month. I knew I would be out of town on the 1st so I went into the office to get the rent number BEFORE I left town. This was 2 WEEKS before rent was due. Once the beginning of the month came around, I was out of the state, and received a late rent notice. They caused a major issue and the office blamed it on ME, this also meant they hit my credit as a renter as well as a late rent fee, when it was their office staff who could not give me the correct number for rent. I had to speak to the property manager to get everything sorted because the office ladies were not wiling to remove the late rent fee or to remove the hit to my creditability as a renter. Keep in mind they had the check for over 2 WEEKS BEFORE this situation even happened. They could have checked it and chose not too. What's even better, they did all of this and caused such an issue over a $5 difference in rent. Then tried to play off this experience when I went in the following year for another rent renewal. The next time I had to go in for rent renewal, They had a new rent renewal date. the previous year, rent renewals went into affect on the 1st of July. This year they told me "Oh not we didn't do that last year and it doesn't go into affect until your move in date." I was told I would have a prorated amount because they did not have July 31st as an official move-in date on their property. If you see from my previous statement, that date occurred because of THIER mistake with the carpet. The math for this was not adding up but the ladies in the office walked me through it several times. When I finally paid the prorate amount and the rent renewal amount, I revied the prorated amount back from the office. I went in to ask about it and a different person in the office stated, "well we don't prorate for anyone so I am not sure who told you this". When I gave them the name of the person who told me it would be prorated, they said, "well she was recently promoted and if she told you we prorate then I guess she is right." I gave up and cashed the the check and moved on. I moved out about 6 months later.

    Holcomb Mediation Center - mediators - Updated May 2026

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