I had an extremely disappointing experience with this company. My key, which was in their verified possession, went missing without any accountability or resolution. I was in contact with their team multiple times and was assured the key was there and that I could take my time retrieving it. Despite this, it mysteriously disappeared, and the company has refused to take responsibility.
What's worse is the complete lack of follow-up. I was promised updates by multiple people, including Frank Patrinicola (who let me know he wasnt sure why he was handling this as he is the Director of safety and risk - as if it was below his pay grade) , yet no one followed through. I've had to repeatedly chase them down for information, only to be met with silence or dismissal.
The handling of this situation has been unprofessional and frustrating from start to finish. Your dismissal of a clearly serious issue is unacceptable. I expected far better communication, accountability, and basic respect for a customer's property. I strongly recommend others proceed with caution when dealing with this company. read more