No communication...they only want you to communicate with them through the portal; you can't have…read morequestions answered properly and it's a typing back and forth with questions rather than a phone call and handling your questions and what you should do all at once. You will never be called with test results - you can read them in the portal and decipher the results yourself. I have no medical background, so this isn't useful for me. It just seems like she doesn't want human contact with anyone.

Dr. Sarah Shinn has been my Primary Physician for around 20 years. I've stayed with her because she…read moreis irreplaceable and exceedingly good at what she does. She's been named to Pittsburgh Magazine's Top Doctors list in past years and it's well deserved. Sarah is personable, easy to discuss just about anything with, and really knowledgeable in her field. She never makes you feel like she's rushing to get to the next patient and she's efficient and thorough. She's really good at analyzing your personal risk factors and ordering tests that will give her a clearer picture of your health because her goal is always to keep her patients healthy. Some of the tests she's ordered were things I've literally known nothing about but did them because I trusted her judgment and said afterward, thank goodness I did that when something was discovered that needed to be. Her office has also called me with a subtle reminder to get my act together and call to schedule a test she's felt was necessary and I'd been putting off. How many physicians are that on top of things? I'd venture to guess that type of follow-up is unique and just one more thing that makes her amazing.

I've been going here since I moved to the area about 5 years ago. I have never had an issue here…read moreand am able to get in on short notice - especially once a year when my body decides that it wants the flu. The doctors, nurses and office clerks are always nice and professional. The office is somewhat outdated but always clean.