My buddy and I were gun shopping. We decided to check out this pawn shop, I always enjoyed buying…read moresmaller items from here in the past. I over heard a guy walking in and was selling a handgun that caught my eye. While the gun was in limbo, my buddy asked if we could buy it from the pawn shop. We were told it would be up for sale in about 30 days. The guy, original owner of the gun, asked if I was interested in "looking" at it, he was trying to make a quick sell. I said sure and the pawn shop handed the gun back over to the gun owner, since he was still the legal owner, to let me look at it. The lady, older, curly hair, told us that, "If he (gestures to me) wants to purchase the gun they could void out the agreement since he was still technically the owner of the gun, could go outside and we could make a deal. Just not in the store, thats illegal." I did not know we could do that, I had cash in hand with no loop holes, so We agreed to finish talking outside about the pistol. At that time another young lady brought a paper to finalize the transaction knowing it was going to be voided out. He signed the paper to finalize the transaction which in turn would be voided out. They went to get the owner to void it but he walked up and said "Im going to need both of your IDs to trespass you two for making a illegal deal in my building. I pay for the building and utilities and you two would not have known each other if I wasn't here." We told him that his employees said we could void out the deal and finish talking outside, not to buy but to talk. Both employees got loud and said "That's not what we said at all." Which is a lie. The gun owner said "I come here often, this is a store I love to shop at." Because of this i decided $200 was not worth the trouble. So I shook the gun owners hand and told him not to worry about it and to take his money and be on his way. They gave him his money and my buddy and I decided to continue looking at guns. We gave them the benefit of the doubt and asked to see other guns they had in the glass case. The curly haired lady called out across the room and asked the owner if it was OK for my buddy to see a gun even though he had nothing to do with the transaction that never happened. My buddy said "i had nothing to do with that." She then said with a smile. "You had it in your hands, touching it." He responded back "I never touched the gun." and I stepped in as well and said "that I was the only one who touched it." We asked to pull up the cameras to see but she handed my buddy a gun to look at anyway. We ultimately decided to leave with this bitter experience. Im Officer T.Ortiz, My buddy is an Army Veteran of 8 years for the U.S. military. We are owed an apology for how we were talked to by a pawn shop owner in an establishment that had multiple people watching. To the owner, I understand you have a business to run but the way you approached the situation was uncalled for. You lost 2 customers today that had nothing but positive to say about your business. I know you reply because I see you on reviews. Im waiting for my apology for myself, my buddy, and the other gentleman. What a way to treat Military, Law enforcement, and civilians alike. If I could put 0 stars i would have. I don't even talk to Inmates the way you talked to us. This hostility is uncalled for and unwarranted.

Needed to get a new 9mm pistol for myself and looking at the S&W EZ, because I'm getting older and…read morehave a bit of trouble racking the slide. Spoke with Brad and explained what I needed and he came through like a champ. Within a day he had a choice of hand guns for me to choose from. Price was much better than any other that I saw online anywhere. Brad even found me two extra magazines, which will really come in handy. I'll definitely be back to peruse the shop.....there are a lot of things that I saw that can use a second look...Thanks Brad!!!!

Kelly and Moses thank you for having a top-notch staff. They always call me by name. Always with…read morerespect and that is a two-way street. I respect you and as the manager of a tough business to be in. I have nothing but great words for Kelly and Moses and all the staff. This is what customer service should be at all stores. Thank you Kelly. James J. S.

Ladies at the front did everything they could to vet me the money I needed. Gracious service in a…read moredire time.

These folks know what they're doing. And they put the customer first they're willing to spend the…read moretime with you that you need to select what you want and make sure that it is what you want. Lucas took care of me and I saw others customers being taken care of by some of his group. And they were all treated with high regard and super responsiveness. If you want some good prices on quality merchandise, I highly recommend you come in to Lakeside Pawn and jewelry.

Excellent customer service. Super friendly staff. Took in some earrings and they gave me a decent…read moreoffer and explained it, so I didn't feel cheated. Very friendly and knowledgeable.

Haven't pawned anything in 15 years but the last time I did it was a set of golf clubs, bag,…read moreputters, just like today. That experience was amazing, this was just insulting. The interaction, attitude, the level of disrespect and etiquette was about as bad as it could get. I needed $400 for a small real estate deal this afternoon, not wanting to take a cash advance on a card and I thought wow, I've lived in Leander for over 10 years, driven by this store on my way to the car wash next door. Lemme see what I can get. First off, I'm extremely aware of the idea what we have is never worth as much as we think. I've traded in dozens of sets of clubs over the past 50 years, I use the PGA Retail Value trade in guide as a barometer and their book is vers valuable. It's solid. Dicks Sporting Goods, PGA Superstore, Golf Galaxy all use this very guide. And I get it, they only had 2 bags of clubs in there they wanted $60-$100 for and 1 were more than 10 years old, and 1 set was at least 20 years old. I was polite, waited patiently, wasn't expecting anything else...and he wouldn't give me more than $100 for the clubs on a loan, and I couldn't replace the bag & clubs for under $1500. Impossible. Of course, that's probably why they don't have any clubs in there because they're dismissive and rude, and it's fine because I don't need the money that bad. What this little man didn't know was I had a Tag in my pocket I would've sold for $$ he could've made nice money on but once the disrespectful tone & attitude took over that was a non-starter for me. I pawned the clubs elsewhere for $350, which all I really needed. I won't be back, I'll never forget.

Went to sell an old ring. They were extremely nice, fair in price and it was quick and easy! I…read morehighly recommend!

Pretty great local pawn shop! My husband came here to exchange his silver for money and he said he…read morefound a lot of really cool items there such as guns with cow print on them and other trinkets! I will definitely be going back with him next time! The value is pretty decent, not the best but not the worst either! I will se you next time action pawn. The only issue I had was trying to find parking because this place was busy for a mid day on a Tuesday!

Was told my Louis Vuitton purse was fake even thought i purchased it from the official LV store and…read morehad its authenticity verified before trying to get a loan on it. Very rude and unhelpful. Will never go back.

Been dealing with Steve, Rick and others at this store for over a year. Great people and great…read moreshop. Always friendly and respectful never had an issue with any purchase or pawning my firearms several times. Although owned by First Cash and therefore related to other Pawn shop in area I've reviewed but by far this is a better experience and I would highly recommend this location.

Offered me $50 bucks on a brand new un-used obd2 scanner worth $345. Definitely scamming their…read morecustomers.

Such a wonderful selection of firearms and the staff are wonderful. I fully plan to be back.read more

Store is great. service is fantastic highly recommend yall check out the liberty hill location…read morealways stocked with guns !

National Pawn & Jewelry on Airport Blvd Austin, TX. was instrumental in helping me pay most of next…read moremonth's rent, and we are so glad that our items were accepted, for their value, to help cover our apartment's monthly lease. I was crying tears of joy, while they counted out the cash. I thanked them, repeatedly, because I was facing homelessness. Mr. Reuben and his Staff are God-sent Angels, on earth, during these financially challengingly times, while our nation returns back to normalcy. June 11, 2021 Ailsworth

I recently purchased a few items at this pawn shop. My experience with Clifford was very stressful…read more He was bothered about having to look up our information in the system bc I didn't have the layaway receipt so he could easily access information. He became sarcastic. A month later when I called again to make another payment he "reminded" me that he remembered who I was from the months prior conversation. I then proceeded to ask to pay off our layaway so that we could be done with this individual and location. He said I couldn't pay it off unless it was done in person. I did call and make a complaint with someone higher than himself. If he doesn't like being in customer service (management) position than he should find another job. This individual is very passive aggressive.

Rosie is so kind & has lots of knowledge, Rosie is very patient & i trust her 100%…read more She takes the time to explain each item, i wish we had more People like Rosie. Even if i call & ask about an item, Rosie explains to me in detail. I have had many health issues, & at times hard to get to store myself. There is a reason why this Pawn jewelry shop is the only Pawn shop out of every single Pawn Shop with 5 Stars

The staff at this location is extremely friendly and helpful, Kevin is always ready to answer my…read morequestions on any item I either buy from there or if I want to pawn, its amazing how much this location has good people working there like Eva as well, the other day Pepe helped me too and they care about the customer and of course I will recomend this location its called "Smart Pawn" now.

fastest answer! Thank you for helping a Deaf guy like myself out than going there and doing it in…read moreperson. great shop and great customer service!

It wouldn't let me leave another message or review since I'd already done so…read more In regards to the National Pawn & Jewelry off Parmer Lane in Austin TX. Every time I stop in to this location either to pawn, pay or get out an item, the staff here are always so friendly, nonjudgmental and fast. I never feel nervous to walk in and receive help. I thank Jessica, in particular, for being a wonderful leader and soul behind the counter. Thanks again for all that you do in making our lives more peaceful and content.