I was basically kicked out of this shop (I mean, gently escorted by a security guard) because I…read morecomplained about some sales assistant gratuitous rudeness.
I wanted to try a couple shoes, so I saw someone and asked them for help. They sort of nodded and I understood they were sending someone over. Soon, a female assistant approached.
she: [something in German I assumed to be "hi, do you need help?" but was soon proven wrong]
me: yes, I'd like to try these three shoes please
she: [irritated] well, but if the ones I had were already good, why did I want to try those?!?
...
me: uhhhhhh... oh, you mean that shoebox? [there was a shoebox next to us] That's not mine.
she: WELL then why did you say yes when I asked you if those shoes were good?
me: I don't speak German well enough, I didn't understand your question
she: BUT HOW SHOULD I KNOW! It's not written on your forehead!
At this point I was feeling a little insulted. I could've taken a deep breath and ignored her, but I felt quite humiliated, and felt like this wasn't right.
She got super defensive, I asked her name, she said "oh no, you're being unfair! This is unfair!" covered up her name tag. I asked for a manager and she called the fucking security guard!
I wasn't talking normally but I also wasn't furious or anything, just obviously shocked and a bit scared to be honest. Meanwhile the security was up in my face, smiling. The manager showed up and instead of asking me what happened he asked HER and didn't let me speak. She was telling him the story as if I was mean to her because she talked to me in German, on the verge of tears!
Whenever I tried to get any word in, the security guard started to literally tell me to shut up like this "SHHHHHHH." I said "excuse me? Who do you think you are to talk to me like this?" and he seemed to be itching to kick me out. I realized I wanted to leave.
So I asked for the manager's name and what does he do? Covered up his name tag! I said I was leaving because I didn't want to spend my money there, so he told the security to follow after me. We were escorted out of the shop like criminals! Isn't that nice?
Long story short, go somewhere else. Order online. Go to the Mitte store. Avoid this shithole at any cost. It's always packed and the service is generally awful anyway.
