Sadly, I have to write a negative review of the Swampscott establishment. In the waiting room…read moretoday, first, I was forced to overhear two desk staff people gossiping about a patient. Next, without boring you with details, I needed truly time sensitive assistance after hours on a Friday. Unfortunately, when I went to pick up my prescriptions, I saw that my physician made an accidental error and sent it to the wrong pharmacy. This was an issue because I am leaving town tomorrow for an extended trip. So, since it was after hours, I called their on-call provider to ask them to resend the prescription. The person helping me was well-meaning but not very educated, and took for--ev--er just to take my info and then send my message for the provider to call me back. I was told that the on call provider would call me back 'within 30 mins. Nothing. 45 mins later, I call again and ask them to mark it 'urgent'. The pharmacy is closing. I truly need my medication before I leave town. Nothing. Another full hour later, I call again, and I'm told my message would be sent to the supervisor who would get back to me immediately. Another full hour later, after it was too late for my time sensitive issue - I got a voicemail. But it was too late. The pharmacy was closed. I now don't have my meds. This is not what I expect from medical care. But I guess maybe I should, sadly. In the extremely rare times that I need after hours help, I would be nice to feel like someone is there. Not these guys.

Not sure what happened to this practice. When I began coming here approximately 10 years ago it…read morewas wonderful. Now...rushed visits, nurses that are not pleasant, rude front desk staff, ridiculous times to wait for an appointment, everything pushed off to specialist that have 6 month waits. Not acceptable when you have issues that are affecting your day to day life. And if you're sick, you are told to go to urgent care. Not quality care!

After COVID we were desperate to find a place that wasn't Lahey and owned by huge corporations…read more What a breath of fresh air this practice has been. Perfect blend of parental informed consent, looking for the root cause vs just prescribing medicine and also modern backed by science. The office check in is quick and clean, the back page portal is simple to navigate as a mother with three on the profile and the Dr. team is fantastic and REAL. Love that they just added hormone experts and looking to partner with women to find functional results.

Has to be the worst medical facility to contact in the Northeast. An AI answering service that is…read moreabsolutely useless,can't get to a real person. A team member will be with you shortly if shortly means never. Do yourself a favor and go somewhere anywhere else!!!

The Danvers Family Dr's is a caring and efficient Practice. They always take time and make you…read morefeel like you are their only patient. After being a patient for over a decade, I can say they have never let me down.

I have been with Danvers Family Doctors for over 25 years and absolutely love all of the staff…read more They are always super helpful, knowledgeable, and caring. Dr. B runs a great practice suited to care for all family members!

The weekend calling service has reaffirmed my agoraphobia…read more BUT actual care, the OBGYN Dr was great.

Doctors are average at best. Despite telling doctor twice in about a minute I was going to go…read moredirectly to a particular pharmacy and she should fax script there, she sent it somewhere else. And this was minutes before she did it. And acknowledged she heard me. Same doctor misdiagnosed congestive failure. When I went in in June and complained about severe and painful edema with legs and groin swollen at least 3-4 times normal size, she said she didn't see a problem. In September when I told her I couldn't lay down without feeling like I was drowning, so I had serious trouble sleeping, she told me I should lay and my back. No exam, no questions. Less than two weeks later I couldn't walk ten feet without serious breathing problems. Admitted to two different hospitals in October. Feel much better now. Specialist she referred me to is upset my test results are too high. Yet she won't prescribe my meds to normalize them. First time, and only time, I see her she asks if I need any refills. I tell her yes, which ones, and even the dosages and confirmed which pharmacy ; she said okay which to me meant she would take care of it. Pharmacy never heard from her. Furious doesn't even begin to describe how much it bothered me. When I finally calmed down enough to call her, she called in one med but not the other - the one for which my tests were out of whack and I was symptomatic. Never again. I shouldn't have to supervise my doctors like this.

BEST PCP EVER!!!…read more Dr. D is extremely knowledgeable, worldly, compassionate, and kind.... Her staff is awesome as well... I wouldn't change my PCP for all the cookies in the world!!!

Always been great place for me. My family members have been treated well. Doctor diagnosed…read morepneumonia, and treated my fiancée with two antibiotics. Finally he got better. Primary Care said he was fine. After 6 weeks of suffering, he got better from antibiotics.

I was told to sign off on a blank electronic pad for an "annual patient update" so I could get a…read morecancer test - w/o being told what was in a form that turned out to be 5 pages long (in Sept. 2025) and that stated the patient would "agree to all tests and all treatments for myself and all my dependents" into perpetuity. When asked if I could please just sign off on the cancer test, they said no -- I had to sign off on everything in the (initially undisclosed) document. So I was refused the cancer test. When I asked why I couldn't just sign off on my doctor-ordered test w/o agreeing to all of the above, I was told, "Because that's what the Legal Dept. wants now." So no more "patient-centered" care - but rather "profit-centered" care. Hence - beware. Don't sign blank electronic pads - get the hard copy and read every single line.

I would just like to sing praises to Beverly who is a skilled phlebotomist in the lab . Her…read morevenipuncture skills are amazing. She delivers a painless needle. She explained what she was doing and made every attempt to put me at ease. She comes highly recommended.

Clean and efficient service, beautiful building, great patient service. I wrnt in for an xray and…read moregot it done quick and easy. Great quality care.

My Doctor made an appointment in June for an MRI in September. i was called a week out to go over…read moreany medical issues and to reconfirm the appt. tow days before they called me again to go over covid protocol. When i arrived, i was told to wait in the lobby. then the receptionist came out and told me my insurance company will not take care of the procedure. hard to believe someone could not have let me know prior to driving 30 minute for the appt. Then i asked her if I pay out of pocket how much would it cost. She said she had no idea. i just had to leave in disgust.

My doctor was great. No complaints there…read more My co-payment was $30. I paid it with a credit card (I tried to give them cash, but they don't accept it). Days later I had remembered I had a Health Savings Account debit card. I decided to call Billing, have them refund the $30 on my credit card and charge the HSA debit instead. The transaction seemed easy. Come to find out, they never refunded the $30 on my credit card, and instead of withdrawing $30 on my debit card, they withdrew $200. I've been calling and using the portal for two weeks - simply requesting Billing to call me. The folks on the portal said Billing would call, but they haven't. Two weeks of silence. My only recourse was to file a report with the Beverly Police Dept. They'll follow up with the NSPG or the Salem Court will. An abysmal experience. If anyone has Scott Sperling (Mass General Brigham, Chair) and/or Anne Klibanski (Mass General Brigham, CEO) contact info....please share it. I want them to know my experience.

In the most polite and professional way I can put it my experience being a patient here was…read morecompletely horrendous. I live two hours away and I've chosen here despite the commute because there is no medical center near me that gives the treatment I need so I am, for lack of a better term, downright desperate. After having a prescription given to me almost a year ago, I have been calling for MONTHS to get it authorized by the doctor I saw and nothing productive has happened. Nothing. I've been hung up on twice before, I've been bounced between two offices multiple times to try and reschedule an appointment, I have stated the urgency of how I need what I am there for and still nothing has been done. My experience here has been disgustingly bad and I would urge anyone who is looking for this as a possibility to try other options because it is abhorrent how hard it is to get anything accomplished here. And this isn't even coming from just a solely outside view, I am in the medical field myself. I am extremely disappointed.