After COVID we were desperate to find a place that wasn't Lahey and owned by huge corporations. What a breath of fresh air this practice has been. Perfect blend of parental informed consent, looking for the root cause vs just prescribing medicine and also modern backed by science. The office check in is quick and clean, the back page portal is simple to navigate as a mother with three on the profile and the Dr. team is fantastic and REAL. Love that they just added hormone experts and looking to partner with women to find functional results. read more

Honestly this was disappointing because I heard good things. I had an appointment scheduled on 10/1 with Gerard Daly. Took off of work, drove an hour only to show up and be told "he's not in because of Tufts, sorry we just found out today." I didn't even receive a phone call informing me. They just handed me this card and told me to reschedule (I already waited about 8+ months for this appointment). The second I left they finally cancelled the appointment on my portal. I don't know anything about the doctor and how he is (never met him) but MFM needs to do better. read more

MFM Health - The card they handed me to "reschedule" - Family Practice Near Me - Danvers, Massachusetts

Has to be the worst medical facility to contact in the Northeast. An AI answering service that is absolutely useless,can't get to a real person. A team member will be with you shortly if shortly means never. Do yourself a favor and go somewhere anywhere else!!! read more

I feel compelled to write this review and warn the community after just completing an extremely bizarre and unprofessional job interview process. I want to preface my review by explicitly stating that I fully understand MFM's mission of bringing accessible and coordinated care to the local setting. However, it appears as though MFM is expanding very rapidly and their operations cannot keep pace, which has downstream effects on both care quality and observable culture, which they are apparently trying to resolve through hiring instead of addressing the root causes of these issues. I applied for two positions at MFM Health. I will keep identifying details confidential to protect the privacy of those involved. For the first position I applied to, I was contacted by the hiring manager via a "Do Not Reply" email. She provided a phone number and asked me to call to set up an interview. I was unsure why the interview arrangements could not be worked out over email, but I nevertheless called the number only to find out that it was not a direct line. I called this number several times and was never able to reach the hiring manager despite a valiant attempt. Many negative reviews of this practice state it is difficult to contact staff by phone, I would say this assessment is accurate. When I was contacted about the second position, I was excited to find out that it was in a specialty department that I had several years of experience in on top of my 10+ years of relevant experience. One of the things I immediately noticed was that staff availability for interviews was limited, and, for the most part, they told you when you would be coming in. I understand that healthcare and volume are synonymous these days, but some flexibility would have been appreciated to allow me to prepare adequately. The screening interview was uneventful, but things became a bit strange during the in-person interview. As such, the supervising physician bluntly told me they are "very burned out" and cannot handle their patient load yet "they keep sending me more." I asked if any continuing education opportunities are offered and I was told no. This concerns me as organizations that do not invest in the growth and development of their staff typically experience high turnover and low morale. Despite these oddities, the hiring manager assured me that the team in fact, was impressed by my background and did appear to like me. However, the next day, I was abruptly informed that I would have to do another interview and was given only a day to prepare. Given that the staff had endorsed such strong feelings of burnout during the previous interview, I decided a morale boost may be appropriate. I purchased some healthy snacks and cold beverages and brought them to the second interview. I also included two handwritten and personalized thank-you cards for the clinical team. On the day of this next interview, I arrived with my snacks and drinks in tow. I was shown to the conference room where I set everything up. I was informed that the hiring manager would not be present for the meeting as the interview was scheduled last minute in the middle of their workday. Here is the crux of my review: I met with two stone-faced support staff members who made no attempts to reciprocate my efforts to engage with them. One staffer was engrossed in his laptop and barely participated. The other staffer asked me a handful of inappropriate questions with largely subjective answers that depended on training. After about ten minutes of awkward questioning, I was dismissed, without any expression of thanks for the snacks/drinks, which were left unopened and untouched on the table. There was no follow-up from the hiring manager. After the interview, I reached out to the hiring team to share some additional information about my background that we did not have time to cover in the interviews. I did not receive a response. Two days later, I received a rejection letter stating I was "not a strong enough candidate," despite having co-authored a paper in the field. read more

We have only dealt with Dr Allara and Dr Yoon over the last 25+ years. My wife has very complicated health issues Drs Allara and Yoon have taken the time and effort to become familiar with these issues. I usually don't care for the way most doctors treat patients but Allara and Yoon are exceptional, they actually treat patients as patients not numbers. My wife and I have had horrible experiences with medical professionals but never have we had one complaint with Allara and Yoon. These guys understand that all patients are not the same. They understand that what is normal for one patient is not necessarily normal for another. They actually put some thought into your problems instead of just running down a check list. At one time I thought proper medical treatment was no existent North of Boston but after 25+ years of dealing with MFM Health I know that good health care can be found. read more

We recently brought our 6-month-old daughter to this practice after moving and searching for a new doctor for our family. While the physician herself was kind and pleasant, I was extremely disappointed with the overall level of professionalism in the office. During our visit, I could hear medical assistants speaking loudly outside the exam room, asking things like, "Who's room is Ava in?" and "What room is she in again?" It did not inspire confidence, especially as a parent bringing in an infant. I ended up calling out, "Ava is in here," just to clarify. At the appointment, my daughter was supposed to receive two vaccines. About a week or two later, I received a call from the office informing me that one of the vaccines had not actually been administered. Instead, she was given saline. I was told they later found the vaccine at the bottom of an empty box. As a parent, this is extremely concerning. Accuracy and attention to detail are critical in a medical setting, especially when it involves infants. Unfortunately, this experience left me feeling uneasy about the quality control and communication within the practice. We will be going elsewhere. read more

noticeable recent decline in providers as well as quality of care and follow up. providers don't complete visit notes so good luck tracking your visits over time. has become a massive provider without keeping up with quality of care. read more

All of the nurses I have seen here have been great. However, I unfortunately have many health issues and I asked if I could make an appointment with a doctor as I have seen nurses for the last year and a half, even for my yearly physical. I was told no. I explained a bit and then the desk support person said well I could send her a note but still probably not. Another issue that I am running out of patience with is trying to reach someone. It is impossible. I had an appointment with endocrinology today and due to some construction I was running a bit late. Twenty minutes of my 30 minute ride there was spent trying to get someone to answer the phone, anyone. Never reached anyone. When I arrived and checked in, the desk person had her phone on do not disturb! This is what it is whenever you need to reach someone there. It is the biggest project and takes so much time. I feel like I should be able to see a doctor at my drs office and make an appointment without it taking hours of my day. read more

I've been a patient at MFM for about four years. At best, the experience is average, but it often falls below that. It's very difficult to get appointments, which makes me think they may have taken on more patients than they can reasonably manage. For certain types of care, they require patients to sign contracts that include what I feel are unnecessary "monitoring" appointments. I can't say whether these appointments are medically necessary or not, but I can say they are a huge financial drain having to shell out co-pays left and right for copious amounts of appointments that have almost no value or substance from the patient perspective. I've also had multiple issues with doctors refusing to send prescription refills, even for routine medications, until I schedule another appointment. The problem is that they don't warn you in advance; you only find out when you're already due (or overdue) for a refill. This practice causes unnecessary gaps in medication that's meant to be taken consistently. It's frustrating that the same doctors who stress the importance of consistent medication are also creating obstacles that prevent it. Overall, my experience has been disappointing, and I feel this practice prioritizes maximizing visits and bureaucracy over practical needs of patients. read more

First off, MFM, in my family and I's opinion, is hands down one of the best, if not the best, all in one doctor's office in the Essex County area. I have been seeing Dr. Mark Allara &/or one of his nurse practitioners for the past 3+ years. I have had nothing but positive experiences with my doctor, his care team, my dermatologist, GI Doc and behavioral health. All of the staff at MFM's main office @99 Conifer Street, Danvers, MA, are very friendly and professional. I highly recommend MFM to anyone looking for great health care services, plus it's all under one roof! read more

scammers!!!!! bill you out the rear for everything. no customer service. no care just bill bill bill. they should be ashamed of what they turned into. been going guests but now I'm done! out of here! read more

This is the worst practice. There front office cannot get their game straight. I would choose any place else than here. constantly screws up making appointments. read more

HORRIBLE SERVICE-My daughter has not seen her PCP in over a year - although we had an appointment - we waited almost 2 hours - PCP never arrived so we left. Will definitely be changing PCP due to horrible quality care - never seeing your PCP is something I don't expect when having an appointment - my daughter only saw a NP or MA, or PA - she even had a cyst removed in the office by a PA and the PCP NEVER FOLLOWED up with her recovery. OUTRAGEOUS read more

The NPs are 5 stars. No one can seem to get their act together. A year ago I received a bill for a procedure that was 100% covered by insurance, if you bill it correctly. I contacted MFM in writing, by phone, and in person explaining the issue and that they need to resubmit the bill. They never called, or wrote me back. They sent the bill to collections. DO NOT PAY ANYTHING OTHER THAN YOU CO-PAY. Chance are they billed incorrectly. Mistakes happen, I understand. I identified the mistake, contacted MFH several times and they did nothing. Unfortunate because the doctors are good. I don't have this kind of time to waste on their mistakes. Second issue: They texted and sent emails incessantly during the 8 weeks prior to my Annual appointment. I confirmed every time. After 6:00 pm the evening before my early morning appointment, they left me a voice mail that they need to reschedule because the NP I was scheduled with left over 4 months ago. There have been more issues but I think we are conditioned to accept the minimum from health care professionals. read more

An excellent practice. The nursing staff and doctors have been great. The portal is convenient and replies are quick.

The Drs were fine but some of the office staff had trouble putting in the diagnostic tests

Horrible. Do not recommend this facility. Been waiting 3 days for a call back from Nell who was my provider. I had a telehealth with her. Call was dropped after ten minutes and she has yet to call me back. read more

I am in complete agreement with the other reviews warning potential patients to stay away from this medical practice at all costs. Although for the sake of my own privacy I am not sharing the medical details of my personal experience online, I cannot overemphasize how important it is to avoid Middleton Family Medicine for the sake of your health and well being. I am posting this warning in the hope that someone else will be spared what I went through with this practice and will find the care that they need. read more

I changed to a female physician at the practice since I'm getting older and I am a woman. I thought there'd be a bond and supportive care ...boy I was so wrong! when I have a difference of opinion or concern about my medical treatment, this female doctor says constantly "I'm the doctor here" who says that to a patient and dismisses me like I'm not part of deciding how I feel. She shows up late on video meets. The last one was one hour late and not even an apology. Today she cut my dosage of glp1 medication which I asked to be on for many health reasons to 2.5 not even a maintenance dose! because she feels my bmi is low( it's in the normal range for my height) it will destroy all the medical gain I've made! She did this without conferring with me at all she just did it!!!! I found out at the pharmacy. She won't respond to my calls about this sudden dosage change!??What doctor does that? Not ethical Patient communication!! I've asked to change to the other female doctor in the practice since my trust is gone and her lack of respect is too much for me. so I believe Dr M is miffed. I'm blown away with her lack of caring and unethical treatment. Now she's sabotaging all my positive gain with this treatment because " she's the doctor here" and just makes changes with my medication without any patient discussion!!! Not ethical patient communication!! What good doctor treats her patient that way???? read more

The office part of this practice is absolutely horrible. Problems here, problems there. The last straw was when I called to inquire about a prescription not getting refilled. After 15 minutes of their menu system trying to find a real person I finally got one. It occurred to me to ask if my diabetes NP was still with the practice. They refused to answer. read more

My daughter and I have been patients of Dr. Mann and her staff for a few years. While the doctors and nurses are fine, our experience dealing with the administration at the front desk has been awful. My daughter had an appointment scheduled today at 11am that I had set up via phone last month. She checked in and after 30 minutes they told her the internet was down and there was no record of her having an appointment. The front desk staff is consistently rude and inept. Why did they make her sit there for 30 minutes before telling her she didn't actually have an appointment? She also had a 20 minute tele-health call to get a prescription refilled and we were charged $300! And at the end of the phone call the nurse said "oh are you suicidal by the way?" "Oh you're not? Ok bye." So incredibly unprofessional. We will be looking for a new practice where the staff actually cares about our health and well being and don't treat us like garbage. read more

I find the inconsistency of the Endocrinology team across patients frustrating (myself and 2 friends have been told different rules/guidelines/restrictions for the same services). I have chosen to leave this practice because it seems as though they are requiring you to use their own services which are not convenient (in person vs telehealth and during a workday without evening/weekend options). read more

While the nurses and doctors are nice; I definitely wouldn't advise coming here for primary care. The practice clearly puts profits over patients. Also, the office staff have messed up ordering labs and securing referrals in very significant ways. I was diagnosed with cancer which was first caught by this office, but when I had my annual, my primary care was shocked to learn I had cancer. (!!!) Trying to get in touch with anyone via the phone is nearly impossible. read more

Everything that is wrong with the medical system embodied in this practice. In 2020 I suffered a life threatening hemorrhage and subsequent hospitalizations and heart issues because of gross mismanagement of my extreme blood loss and electrolyte imbalance. The doctors never knew what was happening and were completely absentee from my care. They would be in contact days after my hospitalizations and my condition deteriorated, until ultimately I left the practice and found a concierge doctor that helped me become healthy again. I chalked it up to being medically complicated and kept my daughter in the practice. She has had years of ear infections whenever spring and summer arrive and she swims. She was given strong oral antibiotics in the past and developed C-Diff from them. After gross mismanagement of diagnosing it and making me jump through hoops to show them this is what she had - they wanted me to wait days to diagnose and treat but insisted that is what she had and to treat her for it and took her into Childrens hospital to get the tests needed it was diagnosed - if I had waited on their timeline it would have been a grave situation. After that the doctors team agreed they would give us ear drops as soon as she started developing symptoms. This week she had another ear infection while away. The nurse in call made me jump through hoops again to get ear drops and was rude about prescribing them. Later I called the practice to discuss with the doctor getting a referral for an ENT - which likely should have been done years ago - I was told I needed to have a virtual appointment. This makes no sense as they need to look into my daughters ears and having an appointment on a Friday afternoon will only prolong the need for in person care. I agreed and the practitioner NEVER SHOWED I waited online for 40 minutes. Then I called the practice and they kept me on hold for over an hour then sent me to their voicemail at 5pm when they closed. Absolutely terrible! We will be pulling our family out of the practice and telling everyone how grossly unfit they are to treat anyone! read more

MFM Health - Waiting on hold for an hour after missing my Virtual appointment then sending me to voicemail saying it was after hours when it turned 5pm - Family Practice Near Me - Danvers, Massachusetts

This office takes forever to answer calls. There is always a significant wait time on calls. I called twice and after 12 minutes on hold, was told they were closed, even though I was calling during office hours. make sure you watch carefully and take notes when asking for a referral. I have never gone to see a specialist and had the referral sent before my appointment. I always have to call. as a patient, you need to follow up constantly with the office regarding referrals. Even when they say they did it, they have not. And then they never have any record of it. read more

*** DO NOT BECOME A PATIENT HERE! FIND ANOTHER PRACTICE!!!! *** They care more about money than your health and wellbeing. This practice is sneaky and will ask you questions that fall outside the reason for your visit just so they can bill you separate charges and then double down as to why insurance will charge. The staff is unfriendly and never return calls and you are on hold forever just trying to book an appt. or speak with someone. There are better practices out there. STAY AWAY~!!!! read more

Dr Allara is a very nice guy however, I have not been thrilled with the care my mother has been receiving lately. She has had significant swelling in her feet with very high blood pressure. It took a long time to get through and get and appointment. Once she got the appointment he changed her blood pressure medication. I was on face time and asked him if she should make an appointment with her cardiologist, he said that wasn't necessary. I wasn't ok with that and did it anyways. They saw her feet and did a DVT ultra sound, changed her BP medication, did an x ray of her leg, have a vascular consult pending and has 2 more follow up appointments with the cardiologist. They discovered a baker's cyst in one of her knees causing her knee pain from the tests the cardiologist's test. So glad I didn't listen to him and went with my gut. My mom went for a physical this week and was showing me her lab results. The NP she saw was not worried about any of it and not worried about her feet still being swollen. I was comparing her labs from a year ago and her kidney function is trending in the wrong direction as are some other figures. My mother asked about her vascular appointment and was told it was not necessary. Since they do not show on the lab report as "high" or "low" nothing is flagged. They didn't even order an A1c, they ordered a TSH but no T3 or T4. You need all of it for the whole picture. These were routine yearly tests! I want a practice for my elderly mother that is proactive and not reactive. I will not listen to them and go with my gut and get her a vascular appointment because they clearly don't know what is wrong with her. We as a family started with Dr. Allara when he first opened his practice almost 30 years ago. I have been wanting to switch my mother out for several years now. This is just the push I need. The practice has changed and not for the better. Now the challenge of finding a new Dr for my mother....sigh. read more

I have been coming here for years, but they can't get there billing right, I keep getting billed for visits I paid for, the billing dept. Just says they are confused. They never call you back. My husband needed A DOT they filled out wrong to work, they didn't call back, they ignored me when I came I, awful service, would not recommend read more

First of all, I'd like to say that my primary care Dr. Yoon is an excellent doctor, I believe he's been my primary care doctor for about 10 years. but at the beginning of Covid and ongoing Middleton Family Medicines Quality of care has dropped so drastically. I get the feeling (I get the feeling because it's how they treat me). They just want to get you in and out of there, and they are not looking out for your best interest. They seemed were very different, so much better prior to Covid, running by strangers. you don't get the name of the person you're speaking with The answering service claims to be Middleton Family Medicine's office. When the honest truth is you're call-center, so if I ask you with your call-center, you should be honest and say yes, this is the call center but for some reason ($$$) are trained to lie. It feels disheartening when your primary care doctor, who is supposed to be looking out for your best interest and your health because your health is the most important thing you have. But when your doctor's office just cares about money over their patients well-being. You feel like you're at a car dealership. I'm leaving because I have to. I care about my health. That's why I'm leaving. It's appalling that their website is still pushing three boosters when it's a fact that they're not even vaccines there gene therapy it shouldn't even be on their website. It's just goes to show how much more they care about your money. The bottom line is it it doesn't feel like it used to, probably because it isn't like it used to be. It doesn't feel like you're in good hands with Middleton Family Medicine. other than that I like Dr. Yoon, he's an excellent doctor. He really cares about his patients but he works for an office that has gone downhill since Covid. read more

Worst practice on earth. I'm so done with their patient care representatives who are absolutely clueless about how to handle patients. Is it just a lousy call center? Their service is worse than my trash collector. Do these doctors know? read more

SAVED MY LIFE DR MANN AND DR OLINGTON the best care it's not like an office it's a welcoming center my care was for my health

while the care is pretty good, this practice has exploded. more and more patients all the time. The experience is not nearly what it was. Very long hold times when calling- for Endocrinology, you have to leave a message- have done it and no call backs Or it takes 2 days. They tell you to send a message through their portal, but it's not unusual to get no response. I think that admin assistants are in abundance and fielding calls portal messages. It's great that the practice has conveniences, but it has become a factory. read more

I like my NP who I see regularly, so the two stars is because of her. However, the 'dietician' on staff here is a major liability. She told me I should consume 1250 calories a day if I want to lose weight. A medical professional suggested 1250 calories a day for a 34 year old woman. I was incredibly upset when I read this, not only because it's absolute horse you-know-what but also because... how many women has she seen that actually trust her and end up starving themselves in the name of 'weight loss'??? I spent the whole day crying just imagining it. Whatever you do, stay FAR AWAY from the 'weight management' or whatever the heck false BS they call it. It's paying for an eating disorder, period. read more

I've had general good luck with the doctors here. The problem is the office staff. On one occasion Middleton Family Medicine provided a 3rd party lab with an incorrect address for me which led to the bills from that lab going somewhere else. After 6 months of not getting paid the 3rd party lab understandably put the bill into a collections agent. The collections agency found me immediately. Once aware of this I contacted the lab that did the work and paid them with the hope my credit wouldn't be impacted. Today my son received notice of an appointment that was made for my daughter. Not only did they confuse family members for the appointment (they thought it was for him) but the appointment had been rescheduled a long time ago and should never had even been in the system. Calling the office we were nearly hung up on, treated rudely by their staff. They were unwilling to look into the matter to try and fix things. After being put on hold for 20 minutes we hung up. Believe me when I tell you that this isn't a "we are busy with pandemic" problem. This is ineptitude and a lack of caring of their office staff on fixing issues. Mistakes happen. However, being unwilling to help correct things is not ok. If you have another option you may want to go elsewhere. I am currently looking to see if there is another option. read more

I only started with middleton family medicine in february, 2023. i was looking for a new primary office and someone highly recommended them. At first it started off excellent. then it went downhill. i have several health issues i am dealing with. currently i have been waiting two weeks for a referral to go out that i need very badly. nine days after i was told it went out i called the specialists (2 of them) they had nothing so my husband called. it supposedly did but at this point no idea. messages and phone calls from late last week are unanswered i have heard NOTHING. i had a echo done sunday morning, 2 days ago for something concerning that was seen on a x ray.. no results yet..alot of miscommunication or they just dont care. i left a message this past weekend asking for management to call me. noone has called yet. but probobly the biggest thing is for the most part i get no help or what i need UNLESS my husband speaks for me. i say something nothing my husband speaks they cant move fast enough for him. people i have talked to have said unless my husband was my legal guardian or there is a health care proxy they cant do that. its illegal. its against hippaa guidelines. no im a competent woman. i can and do speak for myself they just ignore me . i have multiple health issues im dealing with and as of now no messages or phone calls, no test results, nothing new on my portal. please do not go here. several instances, i couldnt get a mri until my husband spoke, i couldnt get a antibiotic i needed last friday until my husband called, i couldnt get my endoscope/colonoscopy results in writing prior to my follow up until my husband called. Dr. ollingtons letter and pathology report was on my portal 10 minutes after my husband called. i spent over a week trying to get them to no avail. i could go on but i think that is plenty. read more

Well. The new billing guidelines show exactly how greedy these people are getting we can bill you for taking about anything beyond your physical during the time of your physical. The. They sneak in that mental health question and bill you 15 dollars for that bullcrap. The disorganization is chaotic at times. The employee turnover seems a bit high. I said seems. I see new faces there all the time. There is one front lady at the desk that is frogging clueless. Bills left and right. Extended wait times. Can't get in for appointments. read more

Dr. Tramontozzi is the best! I would recommend anyone to her. She's amazing. She's understanding, knowledgeable, kind, I can go on and on. I had a major problem with the manager of the office (who caused me to lose my new job at the post office (long story) last fall and the only reason I stayed with Middleton Family Medicine is because of Dr. Tramontozzi. If it wasn't for her, I would have left. read more

I have been going to MFM for several years now and the NP's and office staff and doctors are incredible!! I use the patient portal for almost everything I need and the responses are usually prompt but sometimes can take a few days. Not an issue because if it was that important I would call the office and get what I needed right away. I moved from Middleton last year to Methuen and I still drive to Middleton for all my medical needs. I wouldn't change from MFM! They are all very pleasant and personable and most of all skilled in what they do. Thanks MFM for taking good care of me and also my son for many years!! Deb M. read more

I've never been a big "doctor" guy. If I'm sick I tough it out. If I'm really sick, I go to the hospital. Then I turned 30. No longer deluded by the invincibility of your 20's, I thought I might as well get a doctor to get checkups at least. Hell, I do it for my car, shouldn't I for myself? Family Medicine is great. It's a one stop shop, as they're proud to tell you when you go there. They can perform routine checkups, lab work, and even some ER functions. The nurses are nice and professional and the doctor's are great. The other thing I really like is the total honesty; you get a lab done, you get the lab results in the mail a few days later. Your doctor also sends a letter clarifying the results for you and talking about follow up etc. Overall, an excellent medical experience. read more

MFM Health - Family Practice Near Me - Danvers, Massachusetts

I have been coming to this office for at least 20 years and the reason I stay loyal to this practice is because of the outstanding staff! From the welcoming front desk staff to the nurse practitioners and the great doctors I wouldn't want to go anywhere else. Janice Thoen and Britney Zolotas could be doctors! Drs. Allara ,Tramantozzi, and Yoon are all great and they take whatever time you need to listen to your concerns and follow up with appropriate tests and suggestions. The lab is right there and the staff is fast and efficient. End it all with Pam and ladies in checkout and you have the total package. 5 stars hands down. Also they always try to accommodate you if you need an appointment fast. Brian C read more