Sadly, I have to write a negative review of the Swampscott establishment. In the waiting room…read moretoday, first, I was forced to overhear two desk staff people gossiping about a patient. Next, without boring you with details, I needed truly time sensitive assistance after hours on a Friday. Unfortunately, when I went to pick up my prescriptions, I saw that my physician made an accidental error and sent it to the wrong pharmacy. This was an issue because I am leaving town tomorrow for an extended trip. So, since it was after hours, I called their on-call provider to ask them to resend the prescription. The person helping me was well-meaning but not very educated, and took for--ev--er just to take my info and then send my message for the provider to call me back. I was told that the on call provider would call me back 'within 30 mins. Nothing. 45 mins later, I call again and ask them to mark it 'urgent'. The pharmacy is closing. I truly need my medication before I leave town. Nothing. Another full hour later, I call again, and I'm told my message would be sent to the supervisor who would get back to me immediately. Another full hour later, after it was too late for my time sensitive issue - I got a voicemail. But it was too late. The pharmacy was closed. I now don't have my meds. This is not what I expect from medical care. But I guess maybe I should, sadly. In the extremely rare times that I need after hours help, I would be nice to feel like someone is there. Not these guys.

Not sure what happened to this practice. When I began coming here approximately 10 years ago it…read morewas wonderful. Now...rushed visits, nurses that are not pleasant, rude front desk staff, ridiculous times to wait for an appointment, everything pushed off to specialist that have 6 month waits. Not acceptable when you have issues that are affecting your day to day life. And if you're sick, you are told to go to urgent care. Not quality care!

We have only dealt with Dr Allara and Dr Yoon over the last 25+ years. My wife has very complicated…read morehealth issues Drs Allara and Yoon have taken the time and effort to become familiar with these issues. I usually don't care for the way most doctors treat patients but Allara and Yoon are exceptional, they actually treat patients as patients not numbers. My wife and I have had horrible experiences with medical professionals but never have we had one complaint with Allara and Yoon. These guys understand that all patients are not the same. They understand that what is normal for one patient is not necessarily normal for another. They actually put some thought into your problems instead of just running down a check list. At one time I thought proper medical treatment was no existent North of Boston but after 25+ years of dealing with MFM Health I know that good health care can be found.

Has to be the worst medical facility to contact in the Northeast. An AI answering service that is…read moreabsolutely useless,can't get to a real person. A team member will be with you shortly if shortly means never. Do yourself a favor and go somewhere anywhere else!!!

The Danvers Family Dr's is a caring and efficient Practice. They always take time and make you…read morefeel like you are their only patient. After being a patient for over a decade, I can say they have never let me down.

I have been with Danvers Family Doctors for over 25 years and absolutely love all of the staff…read more They are always super helpful, knowledgeable, and caring. Dr. B runs a great practice suited to care for all family members!

The weekend calling service has reaffirmed my agoraphobia…read more BUT actual care, the OBGYN Dr was great.

Doctors are average at best. Despite telling doctor twice in about a minute I was going to go…read moredirectly to a particular pharmacy and she should fax script there, she sent it somewhere else. And this was minutes before she did it. And acknowledged she heard me. Same doctor misdiagnosed congestive failure. When I went in in June and complained about severe and painful edema with legs and groin swollen at least 3-4 times normal size, she said she didn't see a problem. In September when I told her I couldn't lay down without feeling like I was drowning, so I had serious trouble sleeping, she told me I should lay and my back. No exam, no questions. Less than two weeks later I couldn't walk ten feet without serious breathing problems. Admitted to two different hospitals in October. Feel much better now. Specialist she referred me to is upset my test results are too high. Yet she won't prescribe my meds to normalize them. First time, and only time, I see her she asks if I need any refills. I tell her yes, which ones, and even the dosages and confirmed which pharmacy ; she said okay which to me meant she would take care of it. Pharmacy never heard from her. Furious doesn't even begin to describe how much it bothered me. When I finally calmed down enough to call her, she called in one med but not the other - the one for which my tests were out of whack and I was symptomatic. Never again. I shouldn't have to supervise my doctors like this.

This was probably my fourth or fifth time here. I don't understand the negative reviews. I have…read morealways received professional and courteous care (and I am a retired nurse). I truly appreciate this resource. My concerns were respected by all staff: front desk, intake nurse and PA. I was treated on 7/21, I wish I could name the tremendous all staff that I dealt with. Thank you!

Went for shoulder MRI. The door is actually located to the LEFT of the main doors. Doesn't look…read morelike an entrance. A large sign would be nice on the outside. Ann greeted me at front desk of MRI and reviewed my name address DOB address contact person area of body needing MRI and printed out my prescreening which I did the night before. Pam, one of the techs brought me back to a little room with 3 chairs including a wider one to accommodate larger body types to introduce herself and review each screening question. From there I was instructed to change into hospital scrubs leaving only underpants and socks and my shoes (my choice as they don't offered hospital socks. Across from the dressing room are lockers which have hooks and shelves. Two bathrooms are located there as well. From there you are brought into the room with MRI machine where you leave your shoes, eyeglasses and locker key with staff. You get set up on theta le with warm blanket, bolster pillow under your knees for comfort and offered an eye mask and headphones with background music. Pam and Jennifer talked me through everything going on and it was a pleasant experience. For me I just can't open my eyes so the mask and headphones and a little Ativan 0.5 mg taken about 45 prior to (had my wife drive me and stay in waiting room where Ann offered everyone a bottle of water which was a nice touch). Test was over after about 45 minutes. Highly recommend. Awesome staff.

I would just like to sing praises to Beverly who is a skilled phlebotomist in the lab . Her…read morevenipuncture skills are amazing. She delivers a painless needle. She explained what she was doing and made every attempt to put me at ease. She comes highly recommended.

Clean and efficient service, beautiful building, great patient service. I wrnt in for an xray and…read moregot it done quick and easy. Great quality care.

My Doctor made an appointment in June for an MRI in September. i was called a week out to go over…read moreany medical issues and to reconfirm the appt. tow days before they called me again to go over covid protocol. When i arrived, i was told to wait in the lobby. then the receptionist came out and told me my insurance company will not take care of the procedure. hard to believe someone could not have let me know prior to driving 30 minute for the appt. Then i asked her if I pay out of pocket how much would it cost. She said she had no idea. i just had to leave in disgust.

I had no insurance. He had me paying one price every month then said the price went up so I've been…read morepaying $50 more a month. 6 months later there was some girl collecting payments and told me the price never went up by $50. They couldn't give me a refund. God only knows what they are billing the insurance companies. I have not been back there since and no one has called to check up on me

INCOMPETENT AND UNTALENTED; Dr. Jeffrey M. Hoffman was unable to perform his required duties such…read moreas obtaining a full history and doing mental status exam. He was abusive and retaliatory with me as I requested a necessary evaluation, attributing my distress to: "You just want to see more of me!" Does not have any natural talent and made up for this with sadism and ridicule. Caused much more psychiatric distress. Failed "First Do No Harm" AVOID

My doctor was great. No complaints there…read more My co-payment was $30. I paid it with a credit card (I tried to give them cash, but they don't accept it). Days later I had remembered I had a Health Savings Account debit card. I decided to call Billing, have them refund the $30 on my credit card and charge the HSA debit instead. The transaction seemed easy. Come to find out, they never refunded the $30 on my credit card, and instead of withdrawing $30 on my debit card, they withdrew $200. I've been calling and using the portal for two weeks - simply requesting Billing to call me. The folks on the portal said Billing would call, but they haven't. Two weeks of silence. My only recourse was to file a report with the Beverly Police Dept. They'll follow up with the NSPG or the Salem Court will. An abysmal experience. If anyone has Scott Sperling (Mass General Brigham, Chair) and/or Anne Klibanski (Mass General Brigham, CEO) contact info....please share it. I want them to know my experience.

In the most polite and professional way I can put it my experience being a patient here was…read morecompletely horrendous. I live two hours away and I've chosen here despite the commute because there is no medical center near me that gives the treatment I need so I am, for lack of a better term, downright desperate. After having a prescription given to me almost a year ago, I have been calling for MONTHS to get it authorized by the doctor I saw and nothing productive has happened. Nothing. I've been hung up on twice before, I've been bounced between two offices multiple times to try and reschedule an appointment, I have stated the urgency of how I need what I am there for and still nothing has been done. My experience here has been disgustingly bad and I would urge anyone who is looking for this as a possibility to try other options because it is abhorrent how hard it is to get anything accomplished here. And this isn't even coming from just a solely outside view, I am in the medical field myself. I am extremely disappointed.