I decided to give HockeyStickMan a chance for the first time and purchased one of their Pro Blackout Pro Stock hockey sticks. After just THREE games, the stick started delaminating. Three games! I've played hockey long enough to know that this is completely unacceptable. My sticks typically last an entire season, sometimes close to a year.
What makes this experience even worse is their customer service.
When I contacted HockeyStickMan, I was told that Pro Stock sticks don't come with a warranty. Here's the problem: The stick itself clearly has "PRO BLACKOUT PRO STOCK 30 DAY WARRANTY" printed directly on it! Apparently, their customer service team doesn't even understand the warranty advertised on their own products.
Because I was slightly beyond the 30-day window, they essentially told me there was nothing they could do. No replacement, no meaningful attempt to resolve the situation, just an apology.
I understand warranty periods exist for a reason, but we're talking about a hockey stick that failed after only three uses. A reputable company should recognize the difference between normal wear and tear and a product that prematurely falls apart.
I wasn't expecting special treatment. I simply expected HockeyStickMan to stand behind the quality of what they sell, especially when trying to earn the trust of a first-time customer.
I gave this company a chance, and they gave me absolutely no reason to ever purchase from them again.
Hockey equipment isn't cheap, and there are plenty of other companies competing for our business. Based on my experience, I would strongly encourage fellow hockey players to think twice before spending their money here.
Three games. One failed stick. Zero customer satisfaction.
Extremely disappointing. read more