By far the slowest cashiers I have ever experienced in my life. No motivation and it took forever to check out 4 items

I have been a craft store shopper for years as well as working retail myself. With both these things in mind, I truly do not understand the treatment I received at Hobby Lobby this afternoon. Not only did my elderly grandmother and I have to wait in very long lines that weren't moving but when a cashier was finally open to help us, there was such a mess of carts and shoppers trying to check out that we had to wrap around the opposite side of the cashiers to reach the counter. We had just barely gotten to the register when an employee with short wavy blonde hair started chastising me for my cart being in the way of the registers. I explained that we'd had to go around the other way from how crowded the lanes were and I was buying large canvases so I didn't want to hit someone. The employee doubled down and was very rude and belittling to me. Frankly if we hadn't already picked out hundreds of dollars of Christmas presents we would've left all of it there in the carts after being met with this attitude. Holiday season has barely begun, if this is how your supervisors and shift runners handle stress maybe get some new staff or know I won't be shopping there again anytime soon. So rude. read more

I went in on Tuesday afternoon. This store is huge. They have everything you could want. crafts, paints, frames, home decor, craft books, fabric. All I needed was glue sticks. I asked a employee for help locating them. she took me straight there. holy crap who knew glue sticks come in so many sizes and varieties? I hope I grabbed the right one. read more

Hobby Lobby - A whole rack of flamingos!!! My mom would love this. - Art Supplies Near Me - West Des Moines, Iowa

Wonderful selection of craft items! Helpful staff. Could use more and varied sterling silver jewelry findings.

I wanted to get some craft gifts for my little cousins birthday because she loves creating and making things. I knew Hobby Lobby would be the perfect place and the gifts were a hit. I like to get unique gifts for people and Hobby Lobby always has some good finds. From their interior decorating items, to scrapbooking or whatever other hobbies you may be in to. Checkout staff is always friendly and explains pricing. Staff working around the store stocking shelves and etc. have been hit or miss. Some are glad and willing to help you find what you're looking for and others can be annoyed you are asking them anything. read more

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Sorry, not waiting in a huge line so 2 employees can lean and look bored while several others mill through the store avoiding people. Left my cart and walked out. read more

I do not recommend this Hobby Lobby on Jordan Creek in West Des Moines, Iowa. The cashiers and the management are all negative and have a aggressive attitude. Its like they were all all trained to treat people horrible and question them on all aspects. I couldn't believe the way they are. Its supposed to be a positive store experience every time. The only nice people working are the ones working on the floor, very helpful. read more