0 stars if I could I went in bought a necklace she showed me a new iridescent drusy and I don't…read morethink anything about it and I continue looking around and then go to check out and go home get dressed for my birthday night and went to put on necklace and realized it's been used!!!! It's tarnished in some spots. Very upsetting because I bought it for my birthday night and I can't even wear it bc it's used!! Sierra G was the cashier that gave me a damaged product. I was confused when I took it out the bag and it usually comes with a little clear bag that holds the rest of the chain on the back but it didn't! That's when I knew something was up and looked and seen rust on the back and front of pendant and it looks like dull silver it's not shiny just dark.

Amazing store and the nicest staff! Thank you so much for your help today, you truly made it…read morespecial for my wish kid and her mom!!

I always find great deals and selections for my children. Store is organized well and everyone is…read morefriendly. Today they had 60% off clearance items and let me just say that it was definitely worth the drive for the amount of clothing I got.

Not only when I was walking telling my niece that the toys in the boxes need to stay for the store…read morea lady says "oh no those aren't for sale" with attitude. On top of that so many times they paid small amount for taking a whole laundry basket of clothes, shoes, and accessories. Apparently this isn't the first time and by the complaints they had with bbb!!

I am not sure why this store has such poor ratings. I have been here more times than I can count; I…read moreprobably go here once every other week. I've put in online orders to pick up here, I've returned items, and purchased many products from this location. Never once have I had an issue. In fact, I bought some furniture last night from this location, and the two ladies working at the store stayed late to help me order some extra pieces online and check me out in the store for what they had available onsite. They were very patient and kind. I have not had a bad experience at this location, and in fact, they have some great sale items to choose from and the store is always well-organized and clean. I highly recommend this location!

I was greeted and followed up with throughout my time in the store. Sales clerk went above and…read morebeyond to check back stock and made sure I got all coupons at check out! Great shopping experience.

The store is fine, the employees are helpful and it is organized. But the dog wash is in really bad…read moreshape! The equipment is falling apart. The table for blow drying is falling apart. It's not very clean. When I have more time I'd rather go clear to Weatherford, the pet supply plus has a real really nice dog wash!

Everyone is so kind here & I love the store BUT The dog…read morewash needs to be plumbed correctly my feet are always getting soaking wet because the drain isn't connected I want so badly to give a better review but it's super inconvenient for me and my friends who use this dog wash. Other than that we love the store, maybe I can bring rain boots

My boyfriend and I went for a stroll in the Hulen Mall after lunch. I noticed this store was new…read moreso, we headed to the Toy Store. It was neat checking out all the different toys but, Customer Service was lacking., The woman just stood at the counter and stared at the Customers. I guess, that's a good thing. You don't have to worry about pushy sales reps If, you have kids or grandchildren take them here and see if there's something they like.

Overall impression of the store selection & cleanliness was positive…read more The cashier at the counter associate 0751 according to my receipt was very helpful. During the transaction the supervisor behind the counter repeatedly interrupted her to push a credit card on me and all guests at other registers. I had a card but it was expired. When I said I didn't want one she replied LOuDLY from 2 PoS terminals away, "why not? You don't like saving money?" Which was meant to be funny but was actually off putting. The cashier helping me was new and needed assistance and called for that supervisor to help. The supervisor brought over another trainee to watch her help my cashier. She made comments about both of them needing to learn. The supervisor then took great pride in loudly stating "yeah they all get nervous when I come around and they make mistakes". She repeated this more than once. She frequently called the cashier helping me "girl" & said "calm Down girl" despite the woman clearly being an adult. She then relayed the comment about her making them nervous like it was a badge of honor. I finally interjected and told the supervisor that it was possible they were nervous because she was condescending and referee to grown women as "girl". She laughed and continued on making the cashier and the trainee visibly uncomfortable. To that supervisor: from my experience as a multi business leader, if your presence intimidates your team, causing them to become visibly nervous the problem is YOU not the employee. To the cashier, you deserve to be treated with dignity & respect. I will never shop at or recommend this location.

I love shopping at JCPenney. You walk through the doors and you are welcomed in. I hope they don't…read moreclose their doors. We need the store that has been in business for such a long time.

I always enjoy visiting this store when I am in Texas. Great selection employees are very friendly…read more They have a lot more than just hardware.

Piss poor service in the gun section . Guys back there giggle and laugh when they rip people off on…read moreguns . I watched happen on more than one occasion and then they bragged about it to me. Poor business practices and high prices on transfers . The customer comes second in this place. If you are looking to sell a gun don't waste your time. If you are looking to transfer a gun dont waste your time. I had been going here since I was a kid but I won't be back because of the staff especially the ones that run the gun section.

We have been using this location for my son's homeschool materials for going on 3 years now. They…read morealways have everything we need to make my special needs son's homeschool learning a success. Returns are easy if needed and the staff is always super nice! My favorite store more than a few times a year! Definitely recommend for homeschool, over summer slide materials and religious materials and merchandise.

Very nice selection. Wish t-shirts weren't quite so expensive but I just wait on a sale.read more