Absolutely atrocious customer service. There are so many other options with way better selection and value. Don't even bother. Go to TJ Maxx a few miles away. read more

Hobby Lobby is bursting at the seams with their Christmas selection. When you walk in the doors you are greeted with not only cute arrangements of Christmas decorations and furniture, but also there are a couple of helpful hobby lobby assistants ready to answer your questions. Almost all displays are marked down so the value is good. read more

Hobby Lobby - Hobby Lobby entrance - Home Decor Near Me - Murphy, Texas

Enough with trying to cram Christmas down our throats in June. Came looking for Spring/Summer items and they are already gone and now the shelves are lined with Fall and Christmas. It's mid June. Allow us a chance to actually shop the season we are in. read more

The staff is STILL racist. They made it seem like I stole something and tried to return a different item. They told me, because it was an accident on the cashier side I have to drive 45 minutes back to that location to do a return. And as soo and I said y'all making it seem like I stole something, they all jumped back, even the ones that weren't in the conversation, and said noooo we just see it's a mistake. Tf that gotta do with me? I wouldn't advice anybody to shop here, unless you want to be looked up side your head like a thief. If I could give less stars, I would. Even after sitting in the parking lot 5 minutes after the interaction, they still have not had one lack person walk inside the store. read more

It's your typical Hobby Lobby. Always 50% after holiday merchandise and you can always use the 40% coupon on the app. Unfortunately this location struggles with their staff. They always seem to be a little understaffed. Check out is always very slow and they seem to struggle with things causing a further delays. The Store manager is new (the last one was awful) and he seems very nice! Unfortunately, the employees are hit or miss. Some think they are working for NASA and are irritated if you interrupt for a question. (Having worked years of retail, no sympathy from me. Your priority is the customer.) Chic-fil-A customer service training would benefit this location read more

Needed some yarn for a bday gift so decided to come to this Hobby Lobby. Store was clean, and open for business. Went and found the yarn, it is quite expensive I might say. It will probably be the last place I would buy yarn. But I don't buy it anyways. Didn't have any issues at all. The cashier place with the plexiglass was very annoying a bit much over done. I could've rolled my eyes at it. But employee was nice, which is always great! Will come back to this location. Whenever I need something. They have lots of cool stuff here. I wanted look around but had things to do. I'll return!! Thanks! read more

Mom needs some Thanksgiving flare. Big store and I'm useless. Kaycee to the rescue! Helpful, great taste, very patient. Thank you for bailing me out, making mom happy! read more

Hobby Lobby - Kaycee brainstorming with mom. - Home Decor Near Me - Murphy, Texas

Always love shopping at Hobby Lobby. And the staff is very kind. They helped me save a lot of money when buying beads for my five year old to make some kid jewelry. Almost bought the really nice (and expensive) stuff since that was the aisle I saw first. read more

I will bring my business elsewhere. Staff is never to be found in the framing department. Each time I have visited I have had to ask someone in another department to page someone to come over. Brooke who works in the framing area is rude and sarcastic and flat lied about a project that was past due for when it should be done. My initial receipt shows the due date for the order. She assured me she would contact me the next business day and the frame would be complete. Never heard from her so I went to the store and of course she was not at work, no surprise there. Once again had to page someone to the department. The woman who showed up couldn't help me so I took my print back without being framed. Manager Brian was professional and apologetic but what will be done with their worthless employees? Nothing. I'll take my business elsewhere. read more

Staff was was racist.. My friend and I went there thinking of buying stuff but half way through our walk around the store we were stopped by the manager saying that we destroyed and misplace some stuff.. when I bare touched anything.. we kept apologizing but she would keep saying that we messed up multiple aisle .. which we didn't like I said before.. we had high hopes but we are very upset.. they need to find a new manager read more

I know it's just a box of crayons, but this box of crayons is the reason that I will not be returning to this store. I purchased a $2 box of crayons for a teacher appreciate project that I was working on. When I opened the box, I found that the box lid was sealed with tape, the crayons were out of order, some of the crayons were worn down, and some of the tips were even broken off. Clearly, this box had been used. What infuriates me is the fact that my check out service was already not the best because of the rude cashier, but also the fact that he was not paying attention to notice the fact that the box was taped shut. You would also think that the store would check returned products before placing the product back on the shelves. I will not shop at this store again. read more

Hobby Lobby - The product that I purchased. - Home Decor Near Me - Murphy, Texas

I've shopped at this location for years, and just had the most negative shopping experience ever. I picked out three frames and rang the bell, so that a framing associate could help me with trimming a mat by about half an inch. Brandon shows up and I asked if he could do it. He said that the earliest he could do it would be Thursday, because "he had other jobs to do." He spoke to me as if I was an inconvenience. His comment caught me off guard, and I told him that that was no way to speak to a customer. He started raising his voice, and I told him that there was no reason for that, as I was speaking in a low tone. I told him to stop speaking and that I was going to locate a manager. He called one to the framing area, and Brian walked up. Brian has known me as a customer for years, and he knows that I don't have a record of complaining. He apologized for Brandon's conduct, and told me that he would handle it. In the meanwhile, Brandon was standing over to the side, and I heard him laughing. Mind you, this is while his manager is addressing a long time customer's concern. I ended up putting the frames back, didn't buy anything, and am further inconvenienced by having to go to a different location. Brandon failed to recognize that in his interaction with me, he did not uphold the Company's reputation. How many long time customers go to Hobby Lobby and leave upset? read more

I avoid coming here just because of the waiting line. Tons of worker bees, and only one or two at the front. The clearance corner is full of cracked and broken items. Just throw it away! read more

In my opinion it is now official. The Hobby Lobby on 78 in Garland is just poorly managed. Every HL I have been to, Allen, McKinney, Plano and now Murphy, have the hand baskets where the customers can easily access it. The HB on 78 has them by the check out. The employees at all but 78 are kind, smiling and helpful. The employees at 78 have sour puss faces and scowls. All but 78 do not have issues with checking out! This is a big deal to me. The 78 one is TERRIBLE! When shopping, the workers try to move so that the customers can shop. You guessed it, not the 78 one! In fact at the 78 one when I turned around because the aisle was blocked, I heard the female worker mock me, when I didn't say anything to her. I did go back and addressed her rudeness! Don't think to complain to the manager on duty, Jordan, because she is just as rude. Insane especially since it is a "Christian" run store. Every time I go to check out it takes forever! Seriously, all the others I mentioned above have less than 3 minute wait time. And the checkers greet you and are happy. Not the 78 one. read more

I totally agree with the other review. I love the products, but the employees are always very unfriendly. I avoid this location when I can and go to the one in Garland. I'd prefer to buy my craft items without glares from the cashier. read more

I have had a good experience at this store. The framing dept. is incredible. They do wonderful framing and are very nice to work with. I won't go anywhere else. I used to live close to the Hobby Lobby on 78. They are great. But this one is close to where we live now. I'm very happy with this store. read more

I visited the store for the first time 1-18-2017. MARC, a nice young man, very helpful and pleasant, helped me find the item I was needing. He was a STAR employee in my opinion. I have shopped many other Hobby Lobby locations over the years and when I visit friends in Murphy, TX again, I will stop in this store. Maybe they need to hire other employees like MARC! Sounds like others are not so great! Impressed with store and employee that I dealt with. He was a great example of HOW to treat customers. He smiled and seemed like a happy person and even said "I love working here!" It showed.... I live in Irving, TX. I love the items they sell and prices. read more

I was so sad to see that others have had negative experiences here. :_( I guess I've been lucky - I've been here several times to have items framed, pick up party supplies and buy fabric. The framing guy is really super nice and could not be more accommodating! I've never had a negative interaction with a cashier and, the few times I've had to ask to find something or to see when an item will be back in stock, the employees have always been friendly. I wonder if the time of day/day of the week makes a difference? I'm usually there on a weekday morning. read more

I will not be back to this store after how rude the store manager was! I was calling about a small problem and very nice about it and he made multiple snide remarks. I ended up having to call the corporate office It makes me sad to not go back to this store because I like Hobby Lobby but this manager was very disrespectful and not at all customer oriented. read more

I refuse to come back to this store after how I was treated by a store employee by the name of Frank T (young kid). As I approached the cash register, I asked if his lane was opened. He looked at me like I was crazy and did not respond so I asked again. He snickered/laughed at me and said "I'm standing here, aren't I?" I proceeded to check out, thinking his rudeness was due to holiday stress. I asked Frank if everything was okay, and his snide remark to me, "I think you are the one with the problem, lady." As I took my receipt, and walked away, I could hear him laugh with the cashier next to him. So, I went back to Frank and asked, "Why are you being so rude?", his response "I don't need to answer to you." Because I was in such a rush, did not have time to speak to the manager directly. It seems every time I come to this store (Murphy location), the employees never say hello or seemed unhappy all the time. This is by far the WORST customer service I have ever experienced in my life! I come to this store on a regular basis, 3-4 times a week to buy art supplies, but after today, NEVER ever going back to this awful store! I'll buy from Michael's and JerrysArtarama online. read more