EXTREMELY disappointed. Shopping there today, I was happy to see that a couple of items I had been wanting were marked at 40% off. When checking out I was told those items were not included in the 40% off. I showed them the signs posted directly next to the 2 items in the area advertising the 40% off and a posted sign stating the cost with the 40% discount. The young manager, JASON informed me that there were certain items that were not included in that 40% off deal.
I showed him again both signs and the location of the signs in conjunction with the two items I wanted to purchase and asked him in good faith to honor the 40% off. The discount would've been approximately $13. His response to me was "No I'm not going to go against corporate".
After I spent over $105, for a mere $13 discount, Jason chose to lose a long-time customer. I could easily have purchased all of the items at Michaels or even on Amazon. Instead, I chose to patronize a local community business.
To me, this is false advertising or sketchy advertising. Appears to be the old "bait & switch" as many people would get up to the cash register and let it go and just purchase the items.
I really am disappointed that an organization that prides itself on being Christian-based would be sketchy in their sales practices and higher managers that have no idea what customer service is in the business world. read more