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    A to Zoom

    3.7 (3 reviews)
    Closed 10:00 am - 2:00 pm
    Updated 2 weeks ago

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    Toy Division

    Toy Division

    4.4
    (7 reviews)

    We've spent well over $1000 at this place over the last few years. They don't have anything I…read morecouldn't get online, but we love to support local businesses. It's cute in there and the quality of product is great. Today, I was there with my potty-training 3 year old and 6 year old, shopping for a couple of birthday presents. The 3 year old needed to potty. The employees told us that they didn't have a bathroom. I said, "I come here all the time. I know you have a bathroom. I've used it." They unapologetically stated that the owner told them no bathroom use for customers. I was confused. They were matter-of-fact and insistent that this is the policy of the owner. I said, "This is a shop for little kids. You don't let kids use the bathroom?" They insisted no- that it was the policy of the owner. If this is true (I can't image they were lying to me), I just can't support the place. My three year old peed her pants while we were still in there. I spent the last $130 I will ever spend at Toy Division. Now I'll make the drive to Montclair to shop local for kids toys.

    Short version: I haven't visited the store yet myself, but their customer service is incredible…read more Long version: I recently received a beautiful gift from Toy Division, and when I fully unboxed up the item later I saw that it was unfortunately damaged to the point that I couldn't have used it. (To be clear - it was not Toy Division's fault at all, definitely an issue with the item manufacturer, and it would not have been visible until you removed the item from its packaging.) I didn't want to bother the gift giver with it so I figured I would check with Toy Division just in case they could help, but honestly I'd already mentally chalked it up to an unfixable bummer and was prepared to move on. To my surprise I got an email response within a few hours, and after a brief and very helpful email exchange with Indira, I had a brand-new replacement item coming my way directly from the manufacturer! I'm so, so happy that I'll be able to use this lovely present, and I'm equally thrilled with the friendliness, speed, and effectiveness of the Toy Division team. Thank you so much Indira for turning a bummer of a situation into a delightful one!

    Buy Buy Baby

    Buy Buy Baby

    1.0
    (2 reviews)

    I selected this location to review because it is closest to the one that it is being shipped from…read more My order was actually placed on-line. I ordered from a baby registry on-line. My experience was worse than terrible. Never have I experienced such dishonest and misleading business practices. My advice to you is to call your recipient and make sure they've received the product. Buy Buy Baby's business practice is completely misleading and dishonest. They charged my credit card for the order with no intention of delivering the purchase. If I hadn't called the recipient to confirm that the gift was delivered, I would never have known that they didn't receive it and the recipient would never have known that they were supposed to receive it. Buy Buy Baby would keep the payment for the order and let me think it was delivered. They track it in their system as a return. I think a full audit of their books is warranted. After placing my order online, i received an email indicating that the order was delivered. I called the recipient to confirm. They never received it. I called buy buy baby and they said it was delivered. When i told them it wasn't, they said they would send a replacement. Shortly after, i received an email confirming shipment and another email indicating it was delivered. I called the recipient - they did not receive it. I called Buy Buy Baby again who said the original order and the replacement were returned by the recipient! I explained that they never received it. At this point, I told them to send the package to a different address. I haven't received any emails confirming the replacement will be shipped. I called BuyBuy Baby again and they said they will send a follow up to check.

    The only reason buy buy baby is receiving one star is because I cannot make a review with zero. Ok…read moreit can have half a star for the last women I spoke to Sharlyn. After making my registry with buy buy baby and people spending thousands of dollars with them for that reason, I am EXTREMELY DISAPPOINTED. They easily have THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. They think a 25% off coupon that they give out like candy on halloween does any justice for what they put customers through. I RECOMMEND NOBODY USE BUY BUY BABY for your registry and I hope nobody ever needs to deal with them for a return. If you have time read about my experience below. I received a bassinet as a gift for my baby. I called on JUNE 8TH and was told that there was no reason to ship it back, they would just have the defective piece sent from the warehouse. I was waiting on this piece and during this time my baby was born. On JUNE 22ND I called again, my baby was now over a week old and I did not have the bassinet for her to sleep in so I wanted to check on the status. The women I spoke to apologized and assured me that the piece would be expedited and I would have it by the end of the week. Now on JUNE 27TH when I should have already received the part according to the last person I spoke to, I got an email. This email was from a Kevin S, he apologized and told me to allow 3-4 days. On JULY 7TH I called back again and was told that the part did not exist nor did they have a replacement bassinet. I would have to ship it back to receive a refund on a gift card. JUNE 22ND spoke with a women said the warehouse received the bassinet but takes 11-14 days to process. She promised she would call me june 27th To let me know if it was processed or not. Never received that phone call, called again AUGUST 4TH where an employee LIED to me ONCE AGAIN(confirmed when I spoke to a supervisor). Finally spoke to Sharlyn which is the only reason buy buy baby even deserves half a star. She has been putting $25/day onto my buy buy baby account until the amount is reached. For everything I dealt with I was offered a 25% off coupon. It has now been TWO MONTHS since I first called about this bassinet, I have spent OVER 7 HOURS ON THE PHONE and have STILL NOT RECEIVED a full refund. This started before my baby was born and she is now 8 weeks old with no bassinet. Being lied to over the phone and email is Unacceptable!!!! Please listen to the phone calls "recorded for quality assurance". Train your staff and don't treat customers like a joke. YOU NEED TO DO BETTER!!!!

    A to Zoom - toys - Updated June 2026

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