Great discounts. If you are an avid hobbyist, check them out regularly. Supplies change quickly and you can order larger amounts if you want the same run/color. Employees were very polite and helpful. Seasonal items go on sale almost as soon as being put on the shelf. Like I said, make regular trips to see what they have if you like to do hobbies. We keep supplies on hand to keep grandkids busy. I see this store as a valuable asset for the community. read more

Wonderful selection at reasonable prices. Never disappoints! Cashiers are alwats smiling and so friendls. I feel as if I'm a valued customer

I was in today for the first time since Christmas. There must be new people there because customer service is HORRIBLE. I had a metal white milk jug I planned to purchase that was clearly still marked 50% off. The cashier, Jewel, rang it up and when I corrected her on the price she snapped back and said that "That was on sale last week." When I told her the sign was still up she sighed and called back for the sign to be sought after. There was only her register open mind you. After about 45 seconds I told her to take the jug and the flowers I planned to use off the receipt, that I would go get them BOTH at Michaels because I didn't want to keep holding up her line. She kind of snorted and then called someone to their register. I don't know what that store is doing, but I'll drive to Augusta to Michaels and the other hobby lobby. Aiken's won't get anymore of my business. read more

I am so upset. I'm an artist, shop at the Aiken store all the time. I was just there, arms a bit over loaded thinking I wouldn't need a buggy, but... lol. So I got one of three shopping cart in sewing dept. Then i greeted a worker, How are you doing today? ... then she said rudely, "I see you are taking our cart!" I thought she of course was picking on me, i kinda laughed and said I'm sorry. Then she said... ".. these cars are to stay here! we are required to keep two in the sewing Department! blah blah blah blah. All said very rudely. I apologized again adding I didnt know. Then I proceeded to put everything back on the shelf i was going to buy, pushed her buggy back to where it was and left the store!!!! Goodbye Hobby Lobby... Hello Michael's!!! read more

I am so sick and tired of the horrible customer service, the religion being shoved down my throat and the removal of their coupon. This store is going to miss the 3 to 4 hundred dollars I spend every couple of weeks for my business. The cashier was rude and did not apply the discount to several of my items. I had to then go back and have the manager re ring my purchase. This company makes enough money to update their cash registers to automatically take the discounts off. Just a super poorly ran business from corporate down. Will be shopping at Michael's and Joanne's read more

I shop here all the time! Their sale prices are great! If its not for sale I use my 40% coupon every day that I get on line from my cell phone. Half of the store is on sale every week and the other half is the other week. If you pay attention to the sale ad you can always get %50 off and if that item isn't %50 off then you can use your 40% off coupon. They've always been nice to me and I shop here all the time. read more

Hobby Lobby in Aiken is a treasure! Whether it's a last minute gift or a quick craft I just have to do, HL is the place! There is almost always a 40% one item coupon and their prices are quite reasonable and even cheap at times, given they run a LOT of 50% off sales! Saturdays are busy, as they are closed Sunday... So I tend to go during the week! read more

I bought a simple $12.50 crafting tool at Hobby Lobby, and when I was waiting in the ridiculously long line I almost put it back, because I had an odd gut feeling remembering how ridiculous their return policy was (despite the happy sign that proclaims otherwise), but I bought the item anyway. When I got home I found that the tool was broken. A metal nut, necessary for using the tool, was broken in half. (How does that even happen?) I gathered the package contents, resealed it and returned to the store. The return line at the store was 10 people long because there was only one other register open. When I finally got up to the cashier and asked to return the item because it was broken she said, "I can't take this if you've used it." I explained that I had not used it, and could not, because it was broken when I bought it. She had to call down a manager who walked away to take it to another manager upstairs. She was gone five minutes. HL wait time: 20 min. When the manager came back she said they could not accept the return because the item was broken. I explained that YES, THAT WAS THE EXACT REASON I WAS RETURNING THE ITEM. It was broken when I bought it. She said that if that were true she still could not accept it because there were parts missing from the package. There were no parts missing from the package; I assured her of this. I asked if she would like to compare the contents to the package on the shelf, because I would be happy to prove that all the contents were there. (It was odd to be accused of stealing a part...what part?...from a $12.50 crafting tool. I wonder in retrospect if the manager also believed I had intentionally broken the metal nut in half, and what she suspected me of cutting it in half with...my teeth?) She got mad, refused my request to find it, and went stomping off to (presumably) find the product herself, without asking me where it was. I suggested that the cashier start taking other customers rather than waiting on me at that point . The cashier stood during all of this while the line got longer. Why should I, rather than say the manager [or common sense], be the one to suggest that she return to work and not make others wait even longer? HL wait time: 30 min. BONUS: my ID and debit card were held by the cashier the whole time, so I couldn't leave if I wanted to. Naturally the manager could not find the item. I asked her if she would like me to find it (again), instead she grabbed a young male employee, and sent him to look. I said, "wait" and directed him to the item. Another 10 minutes passed; HL wait time: 40 min. He returned empty handed. At this point the manager asked if the item even came from their store...despite saying HOBBY LOBBY on both the item and price tag (at this point I don't even know what I am being accused of). I asked again, if someone would like ME to find the item (since I actually know where it is). The manager huffs "Fine" and orders the young man to go with me. (What exactly do they think I am going to do?) The young man and I discover that the item is out of stock. The display space and UPC code are there, but they are out of the item. Super great! HL wait time: 45+ min. When I return up front we (employee and I) both inform the manager that the item is out of stock. The manager says that since the item is out of stock they can exchange it and call me when the item gets in. I say, "No, thank you, I do not want to exchange it. I want to return it. This is a poorly made item." I remind them that it was broken when I bought it. The manager says "I don't see how it's broken." I show her the broken nut again. She says "it must have broken when you used it." I replied that had I been able TO use it I would not be returning it. At this point I was done. I grabbed my unprotected ID and debit card from the counter and said "You know what? It's $12.50. Why don't you just throw it away for me. This is the most ridiculous situation I have ever experienced with a return. This store is ridiculous." Unfortunately I timed my "done" moment poorly. My friend was still wandering the store, so I stood waiting while five cashiers and the rude manager muttered in a huddle. At this point another manager emerged from upstairs. They muttered a while longer while I silently willed my friend towards the exit. Just as he arrived at the front, the rude manager gestured towards me, and the new manager waddled over with the item in her hand. She stopped me and said, "Ma'am, since we don't have the item I can put in a special request that we refund your money." I tell her no. I also tell her (since I am a college professor) that this is a learning moment for her and her employees...don't treat people like crap, or you lose customers (and get bad reviews on YELP). She stuttered and stammered and tried to follow me out the door (why?). HL wait time: 1 hour. Result: fury and -$12.50. Never again. Shame on you Hobby Lobby! read more

Kathy is incredibly talented! She is truly intuitive. She can make a stock frame look custom and she knows when only a custom frame will do. So lucky to have her at our Hobby Lobby! read more

Limited selection and the sale prices weren't great. Service was only ok.

I do not normally handle situations in this manner because I understand someone having a bad day, but today was one of the worst experiences in this store. Nina, at the cash register was rude to me on all three occasions and the last time I would not have stood in her line but it was by far the shortest and I needed to get out. I am very disappointed in the customer care she provided. Unfortunately, I will need to take my business elsewhere which is a shame because they were so helpful in the framing department. read more