07/01/2017 updates:
After three days, the painting is starting to peel. Please see pictures. I contacted Mr. Hoang. He did not respond. He is so busy for the next job and never have time for the current one or previous ones. Maybe he does not care about results at all. Probably he was pretty good before in terms of quality, price and speed. But definitely he only cares about money and speed now. I gave him one star for the terrible results.
06/28/2017:
I am giving Mr. Hoang two stars for the quality of his job and customer service. Some background for the story. 3622sf single house, empty, interior painting, all doors, downstairs baseboard, all walls, ceiling painting in 6 rooms, some texture needed for fixed hole due to recessing lights. No coverage for upstairs since upstairs carpet and baseboard would be removed. Overall price is $5000 cash. 10 people crew finished the major painting in one day and the second day was just for the rest job with 4 people.
1. No details or wall preparation. Hoang's team did not pull all nails out, fix peeled wall, remove leftover chalking, fill the hole from nails, or sand the wall. They just started to spay right after floor was covered. the results was bad and the problem is in all places. The color was not even, let along peel and holes on the wall. The original wall color (dark) was not even covered by new color. The line between ceiling and wall was not straight. On the second day, I almost spent 4 hours to go through such details with the remaining 4 people to fix such issues and bought extra 2 gallons on my own to repaint. The rest 4 people are nice. They did fix most of the problems when I pointed it out. But should they pass such results to me in the first place?
2. No customer service. Whenever I wanted to discuss something with Hoang or changed something (1-2 months ahead of time) or pointed some problems to Hoang, he always said they were so busy and I gave him headache. He does not use email often. For the agreement or discussion through email, he did not remember or even fully understood it. Because he is so popular in realtor society, he has lot of jobs and always rushes into the next one.
I have talked to his team members afterwards. Now I understand more of his business. Basically his price and speed is amazing, just like what other reviewers said. They like jobs for real estate business/rental business/new house since no details needed. Mr. Hoang literately told me that they did not do details when I asked his team to fix problems. To me, wall preparation should be included in all painting. But to him, it is too much to ask. And his team member told me afterwards, Hoang even blames them for doing details since he only budget one day for each house with 10 people.
Conclusion: Mr. Hoang is not good for the houses people would stay for a couple years, old houses requiring some details, or detail oriented customers. I learned my lesson in a hard way and I will never use his service again. I should have known that the cheap price must mean something. I am just glad that I did not give him the job of the exterior painting, cabinets repainting, crown molding, window casing, which would be a nightmare for sure, even it is cheap. read more