Worst HOA management experience I've had, hands down. We paid our dues at closing last May -- covering May through the end of the year, plus a $299 transfer fee -- and the first piece of mail we ever got from this company was a welcome packet with a $351 bill claiming we hadn't paid. We're not the only household this has happened to; multiple neighbors have been double-billed for dues already paid at closing.
We've asked at least seven times, by phone and email, for an accurate invoice covering January through July with the late fees removed (we were never given a chance to pay before fees started stacking up), and for a straight answer on what our dues actually fund. Still no answer. When I brought up the double billing on the phone with Stephanie Ross, our Community Association Manager, she talked over me, wouldn't let me finish, and flatly told me we weren't double-charged without even allowing me to explain or give context.
She also told us the community has a park. It doesn't. The builder confirmed there is zero common area right now -- no park, no walking trail, nothing. Meanwhile the neighborhood is full of trash and waist-high tumbleweeds, and there's been a tire sitting in the runoff area for almost a year with no cleanup in sight.
And a few hours after a heated call with Stephanie, two women I didn't recognize parked between our house and our neighbor's, stared me down twice without waving back, on our dead-end street where that kind of traffic doesn't happen. Days later we got a violation letter for weeds we'd already pulled. I can't prove who it was, but the timing speaks for itself. I remember what they looked like and have since installed more cameras. How is this not retaliatory and incredibly unprofessional?
We want to pay what we owe. We just want an accurate bill, honest answers, and to not be treated like a liar for pointing out documented mistakes. Can't recommend this management company. read more
