TL;DR - I would highly recommend people to stay away from here if they are looking to do dental implants. Extremely demeaning and unprofessional
I believe any type of surgery, the patient should be well inform of the entire procedure and the reason for each step that's done. In this case , the brand of the implant + if need to do bone graft or not.
In our first consultation, which I paid, the doctor was nice and took about 10-15 minutes to go over the entire procedure. His selling point was his number of years + the brand of implant that he use. Then he told me that bone graft was OPTIONAL for me, as I am still young + bone density is good. However, he would still like for me to do it, because it will guarantee that I will be ready to do the actual implant in 3-4 months. The reason is because after first extracting the tooth, the area needs to heal first, which with the bone graft it'll basically heal faster.
So my follow up question was then "what happens if we don't do the optional bone graft", his answer was "then the healing might take longer, like another 2-3 months". So basically for my specific case, he will do a check-up at the 3-4 month mark, then if it hasn't heal enough, then wait another 2-3 months. During this 1st meeting, I walked away feeling like I had found the right oral surgeon to do my implant.
To my surprise, when I went in the 2nd time to start the implant procedure, which involves extracting the affected tooth first. Mind you, I was already in the surgery room. When he came in to start the procedure, I told him I will only do extraction and will NOT do the OPTIONAL bone graft...and that is when he went belligerent, demeaning, and child-like.
He proceed to tell me since that I am not doing the bone graft, then I shouldn't even bother to come back in 3-4 month. That he will actually book me out by 9 months instead. When I proceed to tell him that's not what he originally he told me. He then say that he is the "OrAL SurGeon" and the he knows what he's talking about (keep in mind, the 1st appointment was only 2 weeks apart). By his facial expression, I can tell he was extremely angry, so I try to be professional and defuse the situation by changing the topic.
I then ask if the implant he will be using for my specific tooth (The location of the tooth), if the implant will be thin or wider. (I really only ask this question because I saw how heated he was, and wanted him to cool down ). For some reason that trigger him even more and he start to be demeaning and condescending. Saying that it is "COMMON SENSE" to use the thinner one. That anyone looking at the X-ray can know it is "COMMON SENSE". At this point he is already raising his voice by a couple notches.
It slid down hill from there, because any question I ask at that point, he always answer with "COMMON SENSE". In my mind, if everything is common sense, then why do patient go to him for advice or expertise?
I acted professional and told him I need a few minutes to decide if I want to move forward with procedure. He then left by slamming the door. Shortly after, one of the nurse came into the room looking very apologetic asking if I am fine. I suspect she had heard him screaming from outside the room. I told her I will have to leave as I am not comfortable moving forward with the procedure.
I rather lose my exam fee then move forward with someone that is extremely condescending and rude. It's like he is not used to people telling him no. read more