I contacted Birkley despite the previous one-star review (after all, if you don't like a company,…read moreyou don't continue to use them for 2 years). I was not disappointed. Joe, my service technician, arrived right at 9:30 a.m., the front end of his estimated time frame of 9:30 to 10 a.m. (He could give my cable guy a lesson in timeliness!) Joe was courteous, and went right to work. He didn't try to up-sale me on any "premium services" like other companies I have used. He also didn't try to sell me parts I didn't need - like the last company that serviced my HVAC unit. At the end of my appointment, all I needed was a new air filter. Joe thanked me, talked about his family business, and hurried on his way with a handshake and a smile. I will definitely be calling Birkley for my next service appointment!

Over the weekend while out of town on business, my heating unit stopped working. My Nest thermostat…read morewas set to 62F and when I returned, my house was a chilly 54F. Not good, I thought. After doing some basic troubleshooting - making sure the connections were fine and then swapping out Nest for my old thermostat, and seeing no improvement, I called for Birkley. They were able to come out to the house within a few hours, and gave me a courtesy call of 15 minutes prior to arrival so I could drive home. The technician went downstairs to do some troubleshooting, and while he was at it, he checked out the heating unit from top-to-bottom and gave it a good cleaning. Long story short, it ended up being that the neighbor had blocked the input/output pipes that led to the HE furnace. Once those were removed, the heating unit worked fine and now I have heat! Great, professional service. Allowed me to be inquisitive and showed me some of the workings of the furnace. At least now I know how some of it works!

We live in Chicago and I care for my father-in-law long distance in Fort Thomas, KY. My…read morefather-in-law needed some work done on his furnace. After reading the great reviews on Watson Heating and Cooling, I gave them a call. Mike came right out when I asked him to. He set my mind at ease that he would take good care of my father-in-law's furnace. Mike did just that. Its hard when you are long distance and need to find a good honest people that you can trust...Mike was all that. THANK YOU, Mike!

From the owner: " Professional service at a neighborly price " that is our Moto at Watson Heating and Cooling. We…read morecan take care of all your HVAC needs. From Duct cleaning to service , repair and full install and duct work we will professionally take care of your system.

Two years ago, this company installed a brand-new AC unit for about $8,000. Just 13 months later,…read morethe unit broke down. When I called, they sent a technician who told me the repair would be covered under warranty and that I wouldn't be charged. However, after the repair, the unit broke down again less than a year later. When I contacted the company this time, they refused to come out unless I first paid an outstanding bill of $1,200--something I was never expecting based on what I had been told previously. When I asked why I was being charged, the representative explained that the warranty only covered the first year, and since the initial breakdown happened after 13 months, I had been billed for that repair. I then questioned how a $1,200 repair could be justified when the unit failed again so quickly afterward. The rep simply said this was "standard" in his experience, and "just the way it is". Overall, this has been extremely frustrating and disappointing. I paid a significant amount for a new system, yet I've already dealt with multiple breakdowns and unexpected charges. Not what I would expect from a professional HVAC company.

I purchased the annual maintenance contract and just had the spring maintenance done. I received a…read morecall that the technician, Zach, was on the way, then he arrived exactly at the time scheduled. He performed the spring maintenance by checking electrical connections, cleaning the outdoor condenser coil, etc. Zach reviewed the work he completed and the plan for ensuring my HVAC is in great working conditions for years to come. I was very pleased with this experience.

Great work installing a new faucet system…read more Friendly people, Devon was great. I'd use them again.

Just had our duct work cleaned and Bryce and Briggs who did a fabulous job. Very through, and my…read morehusband was impressed with their procedure and high tech equipment. And he is very hard to please! His words 'they were methodical and did the process right'. So thank you One Hour Heating and Air for cleaning our very dirty ducts and we look forward to moving in our new home knowing all is cleaned and sanitized.

Updating my review. Matt came in a couple years ago and installed a full new HVAC system in my…read morehouse. This year I noticed that it wasn't as cold as it should be. I called him in and he admitted it was likely a mistake they had made installing and it created a small leak. He recharged the system so we had AC while he could schedule us for the repair. Weeks went by. I talked to him and he said he'd call me that evening when he got home to schedule. That never happened. He is now blocking my calls. While he was a good price an very pleasant to work with he has now proven that he does not back his work. WARNING to all. In my mind the highest value is how well the company backs their work and products. Very disappointed.

Just had Matt York in to check our HVAC. Great guy, very honest and very affordable. Super kind…read morewith my doggies and let them follow him around and bother him as he worked. And then we chatted for a few minutes before he left. I trust Matt and am glad he fit us in despite us being a little out of the way. Definitely someone we plan on having take care of our HVAC for as long as we live within his service area. Highly recommend

Excellent. Explained everything and gave us options. Professinal, friendly and experienced…read more We had a great experience.

AC blower died during heat wave. Called AAA and got service way ahead of the original scheduled…read moretime. Great service and the friendly technician (Corey) was knowledgeable and a joy to talk to! Thank you again !!

Due to the storm and tornado, my electricity was out and caused a surge in my air conditioner…read more Malik with Sweet Life heating and cooling promptly came and assessed the problem. He explained things thoroughly. And I now have surge protectors to prevent this from happening again. He even offered to bring me a window ac but it wasn't necessary because he was here early the next morning and had it up and running and let me know about how long it would take. I'm so glad I called them. They gave me a good price and I know I can depend on them to keep my ac unit working efficiently for a long time.

My new heat pump quit working and it said to call for service. I was charged a lot of money to…read morereplace two fuses and to reset the system. I signed up for VIP service when I bought it but don't understand why my bill was so high. Nobody from the office will respond to me,

Very professional and friendly. The tech did a great job for a fair price. Office staff was very…read morenice and helpful. I will call them again should the need arise.

Professional, friendly and customer service oriented…read more Really explained everything we needed and answered all our questions. Really smart and intelligent salesman.

Morgan fixed the electrical issue we had with no problem Our…read more100 year old home has a hiccup now and then He came over early and ready gave me options on how to address the situation Apollo is a top notch group and has helped us here in Clifton a lot Give them a call they can come out first thing Jimmy G and Chunli Clifton

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

First time using Comfort Air but won't be my last! They were very communicative, reasonably price,…read morearrived promptly and had availability within days. They explained everything and went above and beyond to ensure they were getting ahead of any possible issues. Highly recommend! Getting some monitoring installed to ensure everything is working correctly to head off issues in the future. Plan to get a split mini quote soon and will update once we get the quote and how that process goes.

From the owner: When you are in need of a heating and cooling company, Comfort Air Technologies is the area's best…read morelocally-owned and operated HVAC company that provides quality HVAC services to fit your needs. We strive to offer the best customer service with quality products. We can handle everything from heating repairs to air conditioning replacements. Rest easy knowing we will make sure your home is comfortable for your family. Call today for a free quote!