1. HL Serenity Spa

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    Butler, NJ

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    HL Serenity Spa

    3.7 (32 reviews)
    Closed • 10:00 am - 9:00 pm

    By appointment only

    Services - HL Serenity Spa

    Therapeutic massage

    Reflexology massage

    HL Serenity Spa Photos

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    I have never written a review in my life, good or bad but this was so awful I felt like I had to. If I could put negative stars I would. When I got there she started to put the eye pads on and was having difficulty and my eyes started to involuntarily blink and she mentioned how sensitive my eyes were. Well no, my eyes aren't normally sensitive but when you poke around at them and keep taping and retaping them then yes, they're going to be sensitive. But that wasn't even the issue, I've gotten my eyelashes done more than 50 times before and I understand sometimes the eye pad goes on easier than others. It was when she started to do my eye lashes that began to worry me. She went on to tell me how long my natural eyelashes are and that I have so many but it wasn't a compliment, you could hear the worry in her voice. More than several times lash technicians have asked me if they could take pictures of my lashes for their instagram because I have so many lashes and the outcome looks so full and glamorous. She continues to do my lashes and is pulling at them, pinching my eyelids and I can feel her pushing the tool down every time she leaned over to get a new lash and not paying attention to what she was doing with my eye. As she continued to do my lashes she told me next time I should just put mascara on because I have too many lashes to start and that she hopes she finishes by 1pm....she started at 11am. Normally when I get my eyelashes done, it takes an hour, an extra 5-10 minutes if I'm getting them super flared or something for a function. Every time and I mean every time, I've ever gotten my lashes done I'd actually fall asleep because it's soothing and relaxing except this time I had her tools digging into my eye with one hand and her arm leaning on my head as she leaned over to get each lash. When she "finished" the right eye, she asked me to open my eye because she needed to see something. Well she hadn't put a fan or anything on it yet so when I opened it, it burned immensely and started to tear. I asked for the fan to hold on it and she began to take the eye pad off, for what reason I have no idea. She then begins the other eye and is doing the same thing as far as hurting me. I have never had a worse eyelash experience in my life. This was completely awful. She kept telling me the tools weren't working because they were sticking together and I felt her ripping eyelashes off the top of my eyelid because they kept getting stuck. When she finally finished, I got up to look in the mirror and there was glue everywhere in addition to the fact that I can feel them on my eyelid. My eyelids feel like they're being pulled and feel crunchy. It actually hurts to close my eyes because she put so much glue. I went to talk to the person who owns the place and she don't even know what to say to me. She was not helpful and she kept trying to take care or other people who kept walking in who happened to be all men getting a massage. She kept answering the phone and telling me to wait. At one point I told her could she just ring me up so I could leave and she had the nerve to tell me to be quiet that she had other clients. This is the absolute worst place to get your eyelashes done. I could even deal with a snotty or nasty customer service as long as my lashes came out nice but they are honestly terrible and hurt. This is my first and last time ever coming here and I'm just happy it wasn't the first time I ever got lashes done because I would never get them done again based off this experience. I'm telling you DO NOT GET YOUR LASHES HERE!!!!!

    Worst lashes ever

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    9 years ago

    One of the best massages and reflexologies I've ever had! It's not a fancy spa, but it's quaint. I'm definitely going back.

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    10 years ago

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    Review Highlights - HL Serenity Spa

    “Julie is very attentive to your needs and knowledgeable about all the areas of massage therapy and the other services they offer.”

    Mentioned in 3 reviews

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    HL Serenity Spa - massage_therapy - Updated October 2026

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