I have lived at the Seville on west 38 st. for 21 years and Ellis Real Estates has always responded…read moreimmediately to any repairs i needed. This is the best place I've ever lived. Christina

Ive been really patience and nice despite how I've been treated…read more Ive been living in their properties for around 4 months now. The first property I moved in didnt work because of the owner rules; one day i woke up to a man tiptoeing out of my kitchen. Me and my daughter was asleep on the couch. I immediately jumped and reached for my gun. In order to walk to the kitchen, he had to walk past me and my sleeping baby which didnt sit right with me. When I called Ellie's regarding this issue, some seemed apologetic & understood how badly that could have gotten while others stated it was out of their control because he was hired by the owner, which didn't sit right with me so management allowed me to transfer units. My current unit, Ive been in for around 3 months. Still managed my Ellie's. Since day 1 of move in there has been clear signs of mice & ant infestation. Ive made them aware of this day 1, sending them pictures/ videos. There are so many entryways due to amount of holes. The main one is the kitchen cabinet which also contains a ton of mold that has yet been addressed(also made them aware day 1) the cabinet has a HUGE chunk missing and it connects to the outside which is how they're getting in. Mind you, they moved me in knowing this. While inspecting the massive hole underneath the cabinet, I noticed blue bait which is more confirmation that they were aware of the infestation prior to me moving in. I found my 8 pound dog in the bathroom, eating that same blue bait. I looked under the bathroom cabinet and seen they laid some out there too. Again, confirmation that they KNEW. my final 2 strikes was seeing a mice run from my baby closet(on the SECOND FLOOR) that same day her face and eyes were so swole due to her being allergic. Then, at 7am while bathing my daughter, I seen a baby mice running from underneath my bed. Confirming the problem has now grew due to them not taking this issue seriously or making tenants aware of infestation BEFORE move in. I still have yet received a response from the property manager. The office answer every now & then but they are helpless because they have to go through management to get things done. The first week of me living here, they sent a pest guy that said he couldn't treat for the mice because it isnt his job to patch holes; he stated they will only keep coming back until they're patched by maintenance and only left 3 ant traps on the counter for me to sit out on my own. After weeks and weeks of calling about the mice again, they are wanting to send the same pest guy out who did nothing the first time. I spent the last few weeks preparing because now I am able to withhold rent: I have documented all communication on my end, all of the mice poof, ants, mold, doctor appointments, therapy documents, communication with previous tenants, etc. It's a violation to move someone into infestation especially while being aware! my 2 year old is allergic and still no empathy has been shown. No discount. No proper treatments. Rent is 1900 I decided to go up in rent to avoid things like this. it's only me & my daughter on the lease. Not me, my daughter, and a family of mice & ants . Something needs to be done! Every neighbor I have talked to, has them too which could be why Ive been ignored and treated like a nuisance. I'm not understanding why not take this serious considering there is so many airbnbs over here, my next step will be letting the guest know the area they're paying to be in is infested.

One positive about Centennial is they abide by the Kansas Uniform Homeowner's Bill of Rights,…read moreK.S.A. Sections 58-4601 to K.S.A. 58-46223, et seq. That's more than our present management company does. They choose to ignore these statutes. Also Centennial hires board certified property managers (Shelley Richards). Our present property manager sold accessories and cellular phone service for the last 10 or 12 years. Not board certified. Yes, they did use their vendors which was not good.

If I could I would give this firm ZERO STARS, I have been trying to get a pool access key. I called…read morethis firm 4 times today & never got an answer or a call back. After looking at reviews on YELP and I discovered that this is how this management company operates. I searched social media & there are numerous posts stating we must drive to this company's location in Lenexa, Kansas to get anything accomplished.

UPDATE: Leslie C. of this company claims that I should have…read morewritten this review 6 months ago. Interesting, as I didn't move out until end of April 2018, which was about 3 months ago. Nothing I have said has been exaggerated. Just look at other reviews, such as the "not recommended" Yelp reviews (especially these!), Google, etc. Many of these reviews say the same exact things I've been saying. There is an obvious pattern here. It's unfortunate that people who post with no previous reviews are automatically categorized as "not recommended," even though they're still legitimate - just that Yelp's algorithm categorized them that way. See those reviews here: https://www.yelp.com/not_recommended_reviews/national-property-management-group-lenexa-6 Besides, what would be the point of me exaggerating and lying? I have nothing to gain from doing so. Absolutely nothing. My review is simply serving as a warning to landlords and tenants alike. Time and time again, Leslie claims that all the landlords and tenants are in the wrong. I highly doubt that dozens of people who complain about this company are wrong. Please be informed before renting or working with this company - feel free to shoot me a message. Not to mention, there are plenty of people who do not post their negative experiences online, so there are likely other tenants and landlords that have had issues with this company. We actually did call them, text them, and e-mail them for issues last summer regarding a pest problem that I deemed an emergency. By the time it was actually dealt with, the rodent had escaped. We also didn't receive things that were promised (including regular HVAC check-ups and pest control!), yet they're claiming that we should have to contact the contracted company. Now they're claiming we're dirty people, and that's why we had a pest problem. No, there was a pest problem because the house is several decades old and has not been treated for pests and rodents. That is the responsibility of the landlord, not the tenants. We actually left the house CLEANER than when it was rented to us. I spent HOURS cleaning the house when we moved in because it was in terrible shape. Photos that document AFTER move-out condition do NOT document what was ALREADY THERE BEFORE MOVE-IN. This logic makes absolutely no sense. It is incredible how they conduct business, and Leslie's response is indicative of someone with no customer service, as stated in my original review. She will try to discredit you in all realms - including making grandiose comments, when it is their incompetency that caused a negative review to begin with. This behavior is extremely unprofessional and childish. ORIGINAL: I don't write reviews outside of restaurants very often, but I want to warn people about this poor excuse of a management company, especially as a tenant. If you find yourself in a rental by this company, be ready to deal with terrible customer service. Potential landlords, please find another company - literally any of them would be better than this one. Everything with this company is the "tenant's responsibility," despite things that were promised in the lease. What do I mean by this? If I wanted to maintenance my own home, I would have bought a house. We definitely paid enough in rent to do so. I have a full-time job and many other personal commitments/responsibilities, and their sole job is to manage properties, yet somehow, they don't? We specifically had a problem with the garbage disposal in the sink not working. We contacted them several times to get this rectified, and they claimed that they would have someone call us. Days and then weeks went by - nothing. We contacted more than once, but nothing was done. They have a serious problem with follow-through. "Well you didn't notify us." How many times do I have to notify you before an issue gets rectified? There's obviously a problem with your contractors. Fix it. I don't have time to babysit your contractors. We rent because it's convenient for our lifestyle and do not want to have a permanent dwelling at this time. They do not have any direct way to reach them, except by e-mail or text. So if you have an emergency, you have to wait until they decide they want to respond, which can be anywhere from hours to days. I don't know why they don't have someone answering phones during business hours, isn't that what they're paid to do? If you can't have at least one person to solely answer phones, then you should probably hire more people. They have to ask the landlord for permission on EVERYTHING. What's the point of being a management company if you can't manage the properties? It really slows everything down when you have to wait to hear back from the landlord to fix an issue. This company did not send a receipt or anything for why our full deposit was not returned. We were so tired of dealing with them, that we just said "screw it," and let it be.

Hiring Rent KC Now is a COMPLETE WASTE OF YOUR MONEY!!…read more We hired Leslie to manage the rental of our single family home. Since signing the contract it is nearly impossible to get more than a text message from her. She found renters rather quickly. When they moved in she did not attend the walk-thru and we received requests that things were dirty or broken that were absolutely not true. (As evidenced by when I try to confirm scheduling those work items, Leslie responds that they're no longer needed.) She forwards us emails from the renters regarding maintenance requests with little to no detail and cannot offer any further explanation. Then proceeds to take 30 - 60 days to send out someone to fix the items. I have now been waiting for 3 months to get receipts for things we have paid for and invoices to find out what we paid for. Keep your money and just call a handyman to do the maintenance yourself. At least that way it will get done. At this point it would be easier for me to talk to the renter directly than go thru Rent KC Now, they are useless. Let me add that in recent events it's gone from bad to worse, she is unprofessional: not returning phone calls, wanting to hold conversations via text because she's driving, speaking louder to talk over me rather than waiting until I've finished a sentence/question, not scheduling repairs with vendors and telling them "we have bigger problems now". She cannot follow chain of events in repairs and I have remind her where to find contact info for vendors and continue to request receipts for work completed. To quote a previous reviewer: I'm amazed she gets anything done. Use caution in relying on the BBB rating. When we filed a complaint, the response we received from BBB: "We can not handle the complaint because you have entered a mutually beneficial financial agreement with a business partner." Just look at all the other reviews of her business, 1 star on every single review post. (Except for the review she posted about herself to inaccurately inflate their rating.) I have also spoke with my tenants and they THANKED us for canceling our contract with Leslie because: "every time we called them with anything the gal was always VERY rude to us and took FOREVER to respond to any questions we had!" Also check out the additional reviews that Yelp filtered, there are some from both tenants and owners.

OZ Accomodations has managed my property for 2 years now. It is an investment property and they…read moreknow the importance of having a qualified tenant at all times. Above all, the president understands and knows the local market. He also understands the investment real estate business. I spent 30 minutes on the phone with him. The knowledge, wisdom and understanding of the fundamentals is phenomenal. Check them out.

If I could leave negative stars I would. Maintenance is absolutely terrible. I'm going on 2 days…read morewithout the water heater working. They supposedly dispatched a technician since 10am to complete the request and it is now 7pm and that technician will not answer the phone. They didn't have a back up. This absolutely ridiculous. I've gone 2 days without a refrigerator as well prior to this. Avoid Oz accommodations if you can.

I own 3 properties in the Kansas area. The property manager from Overland Park Management has…read moremanaged them for the past 3 years.. He is professional and prompt with monthly statements. If the property needs any type of updating Overland Park Management has receipts for materials and the work done is well documented. I have shopped around and the service and price you get from them is well above other local companies. We are very happy with how our homes are kept and how well they are being maintained. I highly recommend them.

From the owner: Rental Property Management. We specialize in residential and small commercial properties. Managing…read morevarious types of investment properties from single family homes to multi-unit apartment buildings to strip malls. Our "good steward" philosophy ensures you receive diligent, professional and loyal service for years to come.

The Wilder apartments have really made an amazing turn around. The office staff is nice and make…read moresure my concerns are taken care of. The property is well maintained and Fred goes over and beyond to help tenants and offer assistance. Whether it's helping move furniture, opening a door, or making sure the grounds are clean, he is nothing but attentive. I highly recommend the Wilder apartment for any family!

If you're looking for a family-oriented community The Wilder Apartments is the place to grow a…read morehome! The management here is wonderful and will assure all your needs are taken care of I currently renewed my lease and am going on 2 years living within the community have loved it and have not had any issues. Lastly, Neighbors are friendly and overall the community around is wonderful. I recommend living here, it's a pet friendly environment too!

We've been working with Ryan Goyer for a couple of years now. Switching over all of our rental…read moreproperties to him was the best decision we've made. Timely communication and follow up has always been Ryan's strength. Ryan comes to the table ready to identify the issues and is prepared with good solutions. Now that we live out of State, we know we are in good hands with Ryan. Things that really stood out to me was his business practices. Royal Gate has excellent protocol starting with the screening process through to the Move In process. The thorough documentation and pictures taken at move in/move out is fantastic! This benefits both Landlord and Tenant. Honestly, Ryan is such a personable guy, he treats people with respect. Our tenants are happy. Did I mention Ryan has a construction background? He was able to give us valuable suggestions on repairs/renovations and ongoing maintenance. Ryan is also a licensed real estate agent. We used him on our latest sale and he handled it like a pro! I can go on and on but it really comes down to trying him out. We've been burned by Property Management companies before, I'm so glad we got off the last pirate ship and lived to tell about it LOL. It is a total 180 with Ryan! He gets the job done!

From the owner: Royal Gate Management is made of professional property managers dedicated to servicing owners and…read moretenants in the Kansas City Metro area. Royal Gate Management offers convenient, reliable services and professional representation to both our tenants and owners. We make use of the latest technology to provide seamless service to our tenants for maintenance requests and secure online rent payments. We use technology to keep our property owners connected with the financial performance of their properties.

Raymond and his team is wonderful. I used 2 property management companies in Kansas, Raymond's team…read moreis definitely the winner. They always respond timely, and their price for property management and also repair is fair. I already transferred one more property from the other management company to SCUDO, they helped to get it rent ready within 2 weeks and rented it out in a month. The tenant they found always pays on time, and seems to maintain the property very well. Definitely will recommend SCUDO !!

Landlord Beware As I write this review of SCUDO Property…read moreManagement, I genuinely hope that I can steer other property owner's away from this company so they don't have to share my experience. SCUDO is a poor choice for property management as it failed to take care of my properties (it managed 6 of my properties over the course of a year and a half) without providing a reasonable level of diligence while charging constant and excessive fees. As an out of state owner, I must have a property manager that I can trust to take care of my property and not take advantage of me. Some examples of not operating with a reasonable level of diligence include, but are not limited to: 1. Charging for a new dishwasher which was never installed. When I moved the property to a new property manager, I discovered what had happened, and while SCUDO did reimburse me, it clearly failed to do its job. 2. My properties were all delivered to SCUDO clean (spotless) and ready to rent. During the process of finding renters, SCUDO determined that the properties had to be cleaned again. I was charged $300 to $400 per property to have them re-cleaned. First of all, SCUDO should have taken care not to have people with dirty shoes trapse through the house during showings. Second, the fees are beyond excessive to clean an empty house. 3. When the new management company went to get keys from SCUDO, there were NO KEYS for 2 of the properties, and they were given a key for another property that didn't work. 4. Two of the six properties (which had been fully remodeled one year prior, in fact one was a new building) had a laundry list of issues we had to address. Any manager paying attention to the property would have brought these issues to my attention. Some Examples of the excess fees include: 1. A "maintenance coordination fee". Seriously, I can't make this up. 2. $125 fee for preparing a 1099. I was charged this fee twice on a property SCUDO managed for 12 months (despite the fact that no 1099 was necessary the first month since there was no revenue). 3. SCUDO's "submission to legal" fee. Every other property management company I have worked with will bill the tenant for these fees and reimburse me once collected--not SCUDO. 4. $1000 to leave before 12 months fee--seriously, a fee to hold one hostage since SCUDO knows the value of its service. 5. $99 periodic report fee--I am not sure what is being reported as a third of my properties had major issues uncovered immediately by the new management company. 6. They also charged at least one of my tenants a "tenant benefit package" for $31.99/ month, when the tenant applied for rental assistance, SCUDO took close to $200 out of the rental assistance money for this "benefit" as well as late fees (which, of course, went to SCUDO). Essentially, SCUDO is always careful to act in its own best interest rather than that of its clients. 7. Of course, there is the 8% per month "management fee", but I am not sure what you get for this, as SCUDO charges an additional fee for everything that a typical management company covers in the 8% management fee. 8. These fees add up, January through November, on the three properties that SCUDO managed, their fees alone were 16.28%, 17.73%, 14.7% respectively. If you are a property owner, if you hire SCUDO, you should build in at least 16% to 17% for their fees in your pro-forma.

My daughter Sarah Fishwild and her husband and son moved to Gardner KS almost two years ago. Happy…read moreto say Monte was there to help them when they weren't satisfied with their first choice in rentals. He was able to show them a newer duplex rental the same day and they moved in right away. The duplex is beautiful, very roomy and lots of storage. The rent is kind of high considering nothing like water or anything is included. But overall very pleased and they have great neighbors and in a great neighborhood.

Worst company I have ever dealt with. Everything was great…read moreuntil move out. During move out they charged an absolutely absurd about for any little thing. Well above fair market value. They are very unethical in operating. I questioned these items and amount. When doing so I was then told 4 different amounts on my statement from "clerical error". I was sent photos of a few items that i doubt were even the same rental. I have never had a single issue in previous rentals and with rental agencies. I don't ever leave reviews but Prieb has been the most unethical, irresponsible, and unprofessional company. If you are reading this stay far away and advise other people as well.