I have been extremely disappointed with my experience with Ellis Real Estate, particularly with how…read morean ongoing HVAC issue in my apartment has been handled. I moved into my apartment in May and immediately noticed that the back bedroom was significantly warmer than the rest of the apartment and had little to no airflow from the central AC. Since then, I have submitted five maintenance requests and had multiple visits from maintenance and an HVAC contractor. The bedroom vent was eventually confirmed to be disconnected from the ductwork and was finally repaired in August, but the larger HVAC problem remains unresolved. Even after the vent was repaired, my AC has run continuously for more than 24 hours at times and has been unable to maintain 72 degrees in the apartment. During hot weather, the temperature has reached approximately 77-78 degrees inside, despite the system running constantly. My projected electric bill has also approached $300 for a roughly 1,200-square-foot, two-bedroom apartment. What has been most frustrating is the lack of communication and follow-through. Multiple maintenance requests were marked as completed even though the underlying problem continued. I have repeatedly contacted management, and after being told I would receive an update and repair timeline, I had to follow up again when no response came. Even after finally repairing the bedroom vent, management responded as though the HVAC issue had been resolved, despite the fact that I have repeatedly explained that the central AC itself is still unable to adequately cool the apartment. I understand that HVAC repairs can take time, especially during hot weather. What I find unacceptable is having to repeatedly ask for updates and explain that the same problem is still occurring without receiving a clear plan to address it. I have tried to be patient and work with management throughout this process, but after months of dealing with this issue, I am extremely frustrated with how it has been handled.

I have lived at the Seville on west 38 st. for 21 years and Ellis Real Estates has always responded…read moreimmediately to any repairs i needed. This is the best place I've ever lived. Christina

One positive about Centennial is they abide by the Kansas Uniform Homeowner's Bill of Rights,…read moreK.S.A. Sections 58-4601 to K.S.A. 58-46223, et seq. That's more than our present management company does. They choose to ignore these statutes. Also Centennial hires board certified property managers (Shelley Richards). Our present property manager sold accessories and cellular phone service for the last 10 or 12 years. Not board certified. Yes, they did use their vendors which was not good.

If I could I would give this firm ZERO STARS, I have been trying to get a pool access key. I called…read morethis firm 4 times today & never got an answer or a call back. After looking at reviews on YELP and I discovered that this is how this management company operates. I searched social media & there are numerous posts stating we must drive to this company's location in Lenexa, Kansas to get anything accomplished.

UPDATE: Leslie C. of this company claims that I should have…read morewritten this review 6 months ago. Interesting, as I didn't move out until end of April 2018, which was about 3 months ago. Nothing I have said has been exaggerated. Just look at other reviews, such as the "not recommended" Yelp reviews (especially these!), Google, etc. Many of these reviews say the same exact things I've been saying. There is an obvious pattern here. It's unfortunate that people who post with no previous reviews are automatically categorized as "not recommended," even though they're still legitimate - just that Yelp's algorithm categorized them that way. See those reviews here: https://www.yelp.com/not_recommended_reviews/national-property-management-group-lenexa-6 Besides, what would be the point of me exaggerating and lying? I have nothing to gain from doing so. Absolutely nothing. My review is simply serving as a warning to landlords and tenants alike. Time and time again, Leslie claims that all the landlords and tenants are in the wrong. I highly doubt that dozens of people who complain about this company are wrong. Please be informed before renting or working with this company - feel free to shoot me a message. Not to mention, there are plenty of people who do not post their negative experiences online, so there are likely other tenants and landlords that have had issues with this company. We actually did call them, text them, and e-mail them for issues last summer regarding a pest problem that I deemed an emergency. By the time it was actually dealt with, the rodent had escaped. We also didn't receive things that were promised (including regular HVAC check-ups and pest control!), yet they're claiming that we should have to contact the contracted company. Now they're claiming we're dirty people, and that's why we had a pest problem. No, there was a pest problem because the house is several decades old and has not been treated for pests and rodents. That is the responsibility of the landlord, not the tenants. We actually left the house CLEANER than when it was rented to us. I spent HOURS cleaning the house when we moved in because it was in terrible shape. Photos that document AFTER move-out condition do NOT document what was ALREADY THERE BEFORE MOVE-IN. This logic makes absolutely no sense. It is incredible how they conduct business, and Leslie's response is indicative of someone with no customer service, as stated in my original review. She will try to discredit you in all realms - including making grandiose comments, when it is their incompetency that caused a negative review to begin with. This behavior is extremely unprofessional and childish. ORIGINAL: I don't write reviews outside of restaurants very often, but I want to warn people about this poor excuse of a management company, especially as a tenant. If you find yourself in a rental by this company, be ready to deal with terrible customer service. Potential landlords, please find another company - literally any of them would be better than this one. Everything with this company is the "tenant's responsibility," despite things that were promised in the lease. What do I mean by this? If I wanted to maintenance my own home, I would have bought a house. We definitely paid enough in rent to do so. I have a full-time job and many other personal commitments/responsibilities, and their sole job is to manage properties, yet somehow, they don't? We specifically had a problem with the garbage disposal in the sink not working. We contacted them several times to get this rectified, and they claimed that they would have someone call us. Days and then weeks went by - nothing. We contacted more than once, but nothing was done. They have a serious problem with follow-through. "Well you didn't notify us." How many times do I have to notify you before an issue gets rectified? There's obviously a problem with your contractors. Fix it. I don't have time to babysit your contractors. We rent because it's convenient for our lifestyle and do not want to have a permanent dwelling at this time. They do not have any direct way to reach them, except by e-mail or text. So if you have an emergency, you have to wait until they decide they want to respond, which can be anywhere from hours to days. I don't know why they don't have someone answering phones during business hours, isn't that what they're paid to do? If you can't have at least one person to solely answer phones, then you should probably hire more people. They have to ask the landlord for permission on EVERYTHING. What's the point of being a management company if you can't manage the properties? It really slows everything down when you have to wait to hear back from the landlord to fix an issue. This company did not send a receipt or anything for why our full deposit was not returned. We were so tired of dealing with them, that we just said "screw it," and let it be.

Hiring Rent KC Now is a COMPLETE WASTE OF YOUR MONEY!!…read more We hired Leslie to manage the rental of our single family home. Since signing the contract it is nearly impossible to get more than a text message from her. She found renters rather quickly. When they moved in she did not attend the walk-thru and we received requests that things were dirty or broken that were absolutely not true. (As evidenced by when I try to confirm scheduling those work items, Leslie responds that they're no longer needed.) She forwards us emails from the renters regarding maintenance requests with little to no detail and cannot offer any further explanation. Then proceeds to take 30 - 60 days to send out someone to fix the items. I have now been waiting for 3 months to get receipts for things we have paid for and invoices to find out what we paid for. Keep your money and just call a handyman to do the maintenance yourself. At least that way it will get done. At this point it would be easier for me to talk to the renter directly than go thru Rent KC Now, they are useless. Let me add that in recent events it's gone from bad to worse, she is unprofessional: not returning phone calls, wanting to hold conversations via text because she's driving, speaking louder to talk over me rather than waiting until I've finished a sentence/question, not scheduling repairs with vendors and telling them "we have bigger problems now". She cannot follow chain of events in repairs and I have remind her where to find contact info for vendors and continue to request receipts for work completed. To quote a previous reviewer: I'm amazed she gets anything done. Use caution in relying on the BBB rating. When we filed a complaint, the response we received from BBB: "We can not handle the complaint because you have entered a mutually beneficial financial agreement with a business partner." Just look at all the other reviews of her business, 1 star on every single review post. (Except for the review she posted about herself to inaccurately inflate their rating.) I have also spoke with my tenants and they THANKED us for canceling our contract with Leslie because: "every time we called them with anything the gal was always VERY rude to us and took FOREVER to respond to any questions we had!" Also check out the additional reviews that Yelp filtered, there are some from both tenants and owners.

If I could leave negative stars I would. Maintenance is absolutely terrible. I'm going on 2 days…read morewithout the water heater working. They supposedly dispatched a technician since 10am to complete the request and it is now 7pm and that technician will not answer the phone. They didn't have a back up. This absolutely ridiculous. I've gone 2 days without a refrigerator as well prior to this. Avoid Oz accommodations if you can.

Oz Accommodations is not a good property management company. Their automated systems frequently…read moresend communications that are inaccurate - after I gave notice to vacate, I received numerous different sorts of messages that don't apply to me. They say they are trying to update their systems, but let's be serious - their job is to provide service and they stink at it. I'm leaving because they and the owner were completely unwilling to show the least bit of kindness when I'm going through the hardest times of my life (my elderly Mom has stage IV cancer and the family dynamics are extremely difficult) and I provided them with documentation that shows I'm not making up my situation to try and get more time to decide whether to renew my lease. They were slow to address maintenance issues and they completely ignored some of them. The maintenance people were good, once Oz finally sent them.

I own 3 properties in the Kansas area. The property manager from Overland Park Management has…read moremanaged them for the past 3 years.. He is professional and prompt with monthly statements. If the property needs any type of updating Overland Park Management has receipts for materials and the work done is well documented. I have shopped around and the service and price you get from them is well above other local companies. We are very happy with how our homes are kept and how well they are being maintained. I highly recommend them.

From the owner: Rental Property Management. We specialize in residential and small commercial properties. Managing…read morevarious types of investment properties from single family homes to multi-unit apartment buildings to strip malls. Our "good steward" philosophy ensures you receive diligent, professional and loyal service for years to come.

I lived here for 14 years and I am moving out. Nothing is getting fixed or replace with appliances…read morethat are older than me. I had to fight for blinds, flooring, lighting. Everything got replaced or fixed with damage left behind and never fixed. All words and no actions. Dirt hallways due to residents and lack of cleaning. I can count on one hand how often they clean them in a year. The club houses are always so great. Who ever goes to the club house - nobody! Just close those down and offer better living conditions. The neighbors are mostly new immigrants and so very nice and friendly. It's about the only thing I like here and what I will miss. Social life is easy here with only maybe 1-2 Karens in the area. The property is nice I think with big old trees, and next to a lot of great businesses - but what they do with it is what is bad. You need building locks for the safety of is residents. I would put up cameras and get rid of residents that trash this place. It could be a great place with better service and maintenance. And I don't mean the maintenance team because they tell them always no one repairs (by the owners). So I really can only blame the owners of the state of this place. If people leave and others don't want to live here maybe you (owners) should ask yourself what you are doing wrong. And here at the wilder it's a lot of things.

The Wilder apartments have really made an amazing turn around. The office staff is nice and make…read moresure my concerns are taken care of. The property is well maintained and Fred goes over and beyond to help tenants and offer assistance. Whether it's helping move furniture, opening a door, or making sure the grounds are clean, he is nothing but attentive. I highly recommend the Wilder apartment for any family!

We've been working with Ryan Goyer for a couple of years now. Switching over all of our rental…read moreproperties to him was the best decision we've made. Timely communication and follow up has always been Ryan's strength. Ryan comes to the table ready to identify the issues and is prepared with good solutions. Now that we live out of State, we know we are in good hands with Ryan. Things that really stood out to me was his business practices. Royal Gate has excellent protocol starting with the screening process through to the Move In process. The thorough documentation and pictures taken at move in/move out is fantastic! This benefits both Landlord and Tenant. Honestly, Ryan is such a personable guy, he treats people with respect. Our tenants are happy. Did I mention Ryan has a construction background? He was able to give us valuable suggestions on repairs/renovations and ongoing maintenance. Ryan is also a licensed real estate agent. We used him on our latest sale and he handled it like a pro! I can go on and on but it really comes down to trying him out. We've been burned by Property Management companies before, I'm so glad we got off the last pirate ship and lived to tell about it LOL. It is a total 180 with Ryan! He gets the job done!

From the owner: Royal Gate Management is made of professional property managers dedicated to servicing owners and…read moretenants in the Kansas City Metro area. Royal Gate Management offers convenient, reliable services and professional representation to both our tenants and owners. We make use of the latest technology to provide seamless service to our tenants for maintenance requests and secure online rent payments. We use technology to keep our property owners connected with the financial performance of their properties.

Some companies pay people to write a review about them. Scudo is not one of them my review is 100…read morepercent true about this company, I've been with them 7 years they are very transparent, they don't treat you just like a tent. I had an issue not with my rent but they found out the manager reached out to me and ask if I needed help, that warmed by heart knowing that someone I've never seen had a heart had reached out to me by phone not email or text but phone to make sure I was ok. Again they make it very hard to move. Because they make sure there properties are up kept if you have an issue it's handled ASAP. I've never rented from a leasing company I'm blessed I found them.

Raymond and his team is wonderful. I used 2 property management companies in Kansas, Raymond's team…read moreis definitely the winner. They always respond timely, and their price for property management and also repair is fair. I already transferred one more property from the other management company to SCUDO, they helped to get it rent ready within 2 weeks and rented it out in a month. The tenant they found always pays on time, and seems to maintain the property very well. Definitely will recommend SCUDO !!

My daughter Sarah Fishwild and her husband and son moved to Gardner KS almost two years ago. Happy…read moreto say Monte was there to help them when they weren't satisfied with their first choice in rentals. He was able to show them a newer duplex rental the same day and they moved in right away. The duplex is beautiful, very roomy and lots of storage. The rent is kind of high considering nothing like water or anything is included. But overall very pleased and they have great neighbors and in a great neighborhood.

Prieb rented me a house where someone was brutally stabbed to death not even 60 days after the…read moremurder happened and did not disclose anything about it. While I understand Kansas may not legally require disclosure of this type of event, this is something that would have materially affected my decision to rent the property had I known beforehand. Living here since becoming aware of this has caused significant discomfort and distress, especially given how recent and severe the event was. I feel this should have been disclosed as a matter of good faith and fair dealing. When reaching out to discuss either (1) an agreed early termination of the lease without penalty, or (2) a reasonable rent concession in light of this newly discovered horror I was told by one of their leasing staff Laura that they will neither release me from the lease or provide any concessions. Laura claimed the event was "highly publicized" and everyone in her office just "assumed everyone knew". Awful business without a shred of human decency. Stay FAR AWAY!!