Do not rent from this company. My wife and I were loyal tenants for two years and never had any…read moreissues--until the end of our second lease term. Out of nowhere, we received a "non-renewal of lease" email with no explanation. When my wife reached out for clarification, the company refused to provide details and wouldn't allow us to speak directly with the property owner. They vaguely mentioned that this usually happens if a property is being sold or transferred to new ownership. However, the same property we were forced to leave is now back on the rental market. We explained that this was an especially difficult time for us--our wedding and the start of graduate school fell during the same month they expected us to move out. We asked for an extension (30, 60, or 90 days--anything would have helped), but instead of receiving a phone call, we got a text message denying our request. The lack of professionalism and compassion was incredibly disappointing. As a result, we had to scramble to move and spend thousands of dollars unexpectedly. Thankfully, we've since found a property management company that offers far better communication and customer service. We will never rent from KC Hime Rental again, nor would we recommend them to anyone.

They were quick to steal my money. Leave me in roach infestation from start in refrigerator and…read morestove AND DISHWASHER. Over 5 months, me constantly fighting them, also had mice chewing thru walls repeatedly, a visit from healthy homes and their report on conditions to didn't even faze them. They illegally evicted me after harassing me for money after i was never able to live in infestation and move in to actually make it a permanent home. Wasted more money staying alternate housing while trying to remedy the roach infestation and no repairs. One week later after my illegal eviction they threatened to have me arrested for trespassing and put my belongings on curb. RUN DO NOT TRUST THEN OR THIER REVIEWS THAT ARE written up by using majority fake accounts. VIA seo tool like hyper write that will basically rewrite the sane reviews over and over with just bit instruction from them to finesse it. Dont believe. Me go check out hyper write. Also check the dated screenshots below as you can see nothing was ever even within reasonably contained. And that's with ME being vigilant every 10 days with set of trapS and Chemically treatING. WHILE they sent in pest control once a month. Instining that that was good enough MAYBE IF reality would've been just for maintaining a pest free living condition to start with but THEY DID NOT HELP not to be able to actually eradicate ANY.

I rent with Donna for 2 years she is nice and kind always…read morefix any issues in the property immediately and she have the best Rent prices in town take me 5 years to find a 3 bed 2 bathroom for less then $1500 in Overland Park.

Donna and Susan have been managing my properties for five years now. I've been in the industry for…read more30 years and know how hard it is to find a good property management company and this is it. She goes above and beyond at helping me whenever I need it and she is very kind to my tenants. My rental income is deposited on the same day every month, without fail. I do not live in Kansas City so it is important to me to have someone I can trust to effectively screen tenants and manage my properties and I could not ask for more. In addition to managing my properties, Donna is also instrumental in helping me to evaluate properties when I find one I want to purchase. She goes out to the property along with m realtor, takes photos for me and gives me her opinion of the property condition. I could not ask for more from a property manager and have referred several of my colleagues to her.

I own 3 properties in the Kansas area. The property manager from Overland Park Management has…read moremanaged them for the past 3 years.. He is professional and prompt with monthly statements. If the property needs any type of updating Overland Park Management has receipts for materials and the work done is well documented. I have shopped around and the service and price you get from them is well above other local companies. We are very happy with how our homes are kept and how well they are being maintained. I highly recommend them.

From the owner: Rental Property Management. We specialize in residential and small commercial properties. Managing…read morevarious types of investment properties from single family homes to multi-unit apartment buildings to strip malls. Our "good steward" philosophy ensures you receive diligent, professional and loyal service for years to come.

I have lived at the Seville on west 38 st. for 21 years and Ellis Real Estates has always responded…read moreimmediately to any repairs i needed. This is the best place I've ever lived. Christina

I have been extremely disappointed with my experience with Ellis Real Estate, particularly with how…read morean ongoing HVAC issue in my apartment has been handled. I moved into my apartment in May and immediately noticed that the back bedroom was significantly warmer than the rest of the apartment and had little to no airflow from the central AC. Since then, I have submitted five maintenance requests and had multiple visits from maintenance and an HVAC contractor. The bedroom vent was eventually confirmed to be disconnected from the ductwork and was finally repaired in August, but the larger HVAC problem remains unresolved. Even after the vent was repaired, my AC has run continuously for more than 24 hours at times and has been unable to maintain 72 degrees in the apartment. During hot weather, the temperature has reached approximately 77-78 degrees inside, despite the system running constantly. My projected electric bill has also approached $300 for a roughly 1,200-square-foot, two-bedroom apartment. What has been most frustrating is the lack of communication and follow-through. Multiple maintenance requests were marked as completed even though the underlying problem continued. I have repeatedly contacted management, and after being told I would receive an update and repair timeline, I had to follow up again when no response came. Even after finally repairing the bedroom vent, management responded as though the HVAC issue had been resolved, despite the fact that I have repeatedly explained that the central AC itself is still unable to adequately cool the apartment. I understand that HVAC repairs can take time, especially during hot weather. What I find unacceptable is having to repeatedly ask for updates and explain that the same problem is still occurring without receiving a clear plan to address it. I have tried to be patient and work with management throughout this process, but after months of dealing with this issue, I am extremely frustrated with how it has been handled.

I've worked with Hugo and his company, HJ Property Management, for many years. HJ Property…read moreManagement does a great job managing properties and working with tenants. Hugo understands the Kansas real estate market and will help you navigate it effectively. If you are looking for a great company to manage your property, call them today!

UPDATE: Leslie C. of this company claims that I should have…read morewritten this review 6 months ago. Interesting, as I didn't move out until end of April 2018, which was about 3 months ago. Nothing I have said has been exaggerated. Just look at other reviews, such as the "not recommended" Yelp reviews (especially these!), Google, etc. Many of these reviews say the same exact things I've been saying. There is an obvious pattern here. It's unfortunate that people who post with no previous reviews are automatically categorized as "not recommended," even though they're still legitimate - just that Yelp's algorithm categorized them that way. See those reviews here: https://www.yelp.com/not_recommended_reviews/national-property-management-group-lenexa-6 Besides, what would be the point of me exaggerating and lying? I have nothing to gain from doing so. Absolutely nothing. My review is simply serving as a warning to landlords and tenants alike. Time and time again, Leslie claims that all the landlords and tenants are in the wrong. I highly doubt that dozens of people who complain about this company are wrong. Please be informed before renting or working with this company - feel free to shoot me a message. Not to mention, there are plenty of people who do not post their negative experiences online, so there are likely other tenants and landlords that have had issues with this company. We actually did call them, text them, and e-mail them for issues last summer regarding a pest problem that I deemed an emergency. By the time it was actually dealt with, the rodent had escaped. We also didn't receive things that were promised (including regular HVAC check-ups and pest control!), yet they're claiming that we should have to contact the contracted company. Now they're claiming we're dirty people, and that's why we had a pest problem. No, there was a pest problem because the house is several decades old and has not been treated for pests and rodents. That is the responsibility of the landlord, not the tenants. We actually left the house CLEANER than when it was rented to us. I spent HOURS cleaning the house when we moved in because it was in terrible shape. Photos that document AFTER move-out condition do NOT document what was ALREADY THERE BEFORE MOVE-IN. This logic makes absolutely no sense. It is incredible how they conduct business, and Leslie's response is indicative of someone with no customer service, as stated in my original review. She will try to discredit you in all realms - including making grandiose comments, when it is their incompetency that caused a negative review to begin with. This behavior is extremely unprofessional and childish. ORIGINAL: I don't write reviews outside of restaurants very often, but I want to warn people about this poor excuse of a management company, especially as a tenant. If you find yourself in a rental by this company, be ready to deal with terrible customer service. Potential landlords, please find another company - literally any of them would be better than this one. Everything with this company is the "tenant's responsibility," despite things that were promised in the lease. What do I mean by this? If I wanted to maintenance my own home, I would have bought a house. We definitely paid enough in rent to do so. I have a full-time job and many other personal commitments/responsibilities, and their sole job is to manage properties, yet somehow, they don't? We specifically had a problem with the garbage disposal in the sink not working. We contacted them several times to get this rectified, and they claimed that they would have someone call us. Days and then weeks went by - nothing. We contacted more than once, but nothing was done. They have a serious problem with follow-through. "Well you didn't notify us." How many times do I have to notify you before an issue gets rectified? There's obviously a problem with your contractors. Fix it. I don't have time to babysit your contractors. We rent because it's convenient for our lifestyle and do not want to have a permanent dwelling at this time. They do not have any direct way to reach them, except by e-mail or text. So if you have an emergency, you have to wait until they decide they want to respond, which can be anywhere from hours to days. I don't know why they don't have someone answering phones during business hours, isn't that what they're paid to do? If you can't have at least one person to solely answer phones, then you should probably hire more people. They have to ask the landlord for permission on EVERYTHING. What's the point of being a management company if you can't manage the properties? It really slows everything down when you have to wait to hear back from the landlord to fix an issue. This company did not send a receipt or anything for why our full deposit was not returned. We were so tired of dealing with them, that we just said "screw it," and let it be.

Hiring Rent KC Now is a COMPLETE WASTE OF YOUR MONEY!!…read more We hired Leslie to manage the rental of our single family home. Since signing the contract it is nearly impossible to get more than a text message from her. She found renters rather quickly. When they moved in she did not attend the walk-thru and we received requests that things were dirty or broken that were absolutely not true. (As evidenced by when I try to confirm scheduling those work items, Leslie responds that they're no longer needed.) She forwards us emails from the renters regarding maintenance requests with little to no detail and cannot offer any further explanation. Then proceeds to take 30 - 60 days to send out someone to fix the items. I have now been waiting for 3 months to get receipts for things we have paid for and invoices to find out what we paid for. Keep your money and just call a handyman to do the maintenance yourself. At least that way it will get done. At this point it would be easier for me to talk to the renter directly than go thru Rent KC Now, they are useless. Let me add that in recent events it's gone from bad to worse, she is unprofessional: not returning phone calls, wanting to hold conversations via text because she's driving, speaking louder to talk over me rather than waiting until I've finished a sentence/question, not scheduling repairs with vendors and telling them "we have bigger problems now". She cannot follow chain of events in repairs and I have remind her where to find contact info for vendors and continue to request receipts for work completed. To quote a previous reviewer: I'm amazed she gets anything done. Use caution in relying on the BBB rating. When we filed a complaint, the response we received from BBB: "We can not handle the complaint because you have entered a mutually beneficial financial agreement with a business partner." Just look at all the other reviews of her business, 1 star on every single review post. (Except for the review she posted about herself to inaccurately inflate their rating.) I have also spoke with my tenants and they THANKED us for canceling our contract with Leslie because: "every time we called them with anything the gal was always VERY rude to us and took FOREVER to respond to any questions we had!" Also check out the additional reviews that Yelp filtered, there are some from both tenants and owners.

Mary recently helped me buy a house in Kansas City and made the process feel so smooth because she…read morecares about your best interests, is easy to communicate with, plus has the necessary skills to seal the deal. This has been a challenging and competitive market but with patience and combined energies we were able to find the best fit for me and I appreciate all her help in providing the best possible experience!!

My spouse and I were first time home buyers in the Kansas City area and Mary was the perfect…read morerealtor to help us. She went above and beyond in helping us understand the process, our legal documents, and the things we should be aware of when buying a home. She went all around the KC area while we were indecisive on where to live. The home we closed on was perfect for our tastes and Mary knew that after observing and suggesting homes within our personal preference. Even after we moved in, Mary followed up with us and asked how our inspections and move in went, and gave us advice on what we needed at this stage in early home ownership. She is a wonderful and friendly face during an otherwise daunting process.

$60 amenity fee but won't fix the only cable machine for 2 months. Outside of that it's a pretty…read morecool place to live

My 2 months here so far have been great. I take advantage of the amenities all the time. I've been…read moreto the pool a couple of time plan to start using the gym a lot more and of course always taking advantage of the walking trails. They also do monthly activities for residents which is a plus get to mingle a little bit. I have seen so much maintenance and projects being done to always fix something in a timely manner.love that I don't have to take out my trash ever just gotta put it outside my doorway. Looking forward to renewing my lease when it's time as my little family would have grown by then since I did move in fairly fast since I'm expecting. I wouldn't change anything about these apartments I'm in the trevi that counts as a "studio" apartment all because of the wall between the bedroom and living room not closed off completely to me truly a one bedroom couldn't be more happy with what I got so fast is such a short time span. The apartment is perfectly finished with whirlpool appliances washer and dryer. I truly don't have to leave the complex for anything. Made relocation from California so welcomed and easy. Thank you Waterside for being my first apartment

We've been working with Ryan Goyer for a couple of years now. Switching over all of our rental…read moreproperties to him was the best decision we've made. Timely communication and follow up has always been Ryan's strength. Ryan comes to the table ready to identify the issues and is prepared with good solutions. Now that we live out of State, we know we are in good hands with Ryan. Things that really stood out to me was his business practices. Royal Gate has excellent protocol starting with the screening process through to the Move In process. The thorough documentation and pictures taken at move in/move out is fantastic! This benefits both Landlord and Tenant. Honestly, Ryan is such a personable guy, he treats people with respect. Our tenants are happy. Did I mention Ryan has a construction background? He was able to give us valuable suggestions on repairs/renovations and ongoing maintenance. Ryan is also a licensed real estate agent. We used him on our latest sale and he handled it like a pro! I can go on and on but it really comes down to trying him out. We've been burned by Property Management companies before, I'm so glad we got off the last pirate ship and lived to tell about it LOL. It is a total 180 with Ryan! He gets the job done!

From the owner: Royal Gate Management is made of professional property managers dedicated to servicing owners and…read moretenants in the Kansas City Metro area. Royal Gate Management offers convenient, reliable services and professional representation to both our tenants and owners. We make use of the latest technology to provide seamless service to our tenants for maintenance requests and secure online rent payments. We use technology to keep our property owners connected with the financial performance of their properties.