We have used this company for AC and furnace for over 25…read more The most recent experience was so negative that I will not be using them in any capacity in the future. Events: - AC unit leaked water in the unfinished basement - Called repair person, did a brief inspection of the area (did not actually open up the unit), said a new unit was needed - 8 days was the quickest date we could get a new unit - Less than 48 hours after installation, the new AC was leaking in the exact same place as the old unit (from a hose on the exterior of the unit which was not changed with the unit) - From 2:00pm in the afternoon, we called dispatch 3 separate times to have someone service the new installation which was leaking. Noone returned our call until 9:00 at night - My father, (who has a service contract with the company) decided to put a call in for us. He left our phone number to call back. We finally got our phone call returned after 7 hours and 3 calls. Even though less than 48 hours ago we spent over $5,000 on a new unit, the only way we got a reply was to someone who had a service contract with them called - When the repair person came the next day, they replaced a small external hose that goes into the drain - this fixed the problem - Question: A new unit replaced the old; the same problem persisted until a new hose was installed... did we in fact even need a new unit, or just a new $10 piece of hose? I wonder? - After this experience, we called and left a message for someone from the company to call... over two weeks later, no one has bothered to reach out, hence this review

I have been using this company for a while and they have done a furnace install, tankless water…read moreheater and A/C. Overall I have been mostly satisfied with the company but have had an issue with water in the bottom of my newer furnace. It took multiple calls for them to figure out. The monthly plan is pretty expensive and does not cover all the costs of service calls. Overall satisfied but always looking for better.

I wish I could rate them lower than 1 star. had to speak with them 5 times to change 1 broken water…read moreheater that's only 3 years old. scam of an organization. after giving them my information 5 times to not 1 person that has English as a first language one of them sounded like he was breathing into the microphone with a cold. at that moment I would have rather showered with icicles than have to listen to this.

I signed up for their plumbing protection plan. When I actually had a leak they said the earliest…read morethey could send someone out was 2 weeks. Clearly, I was not going to wait that long to fix a leak and had to call a plumber to come right away. I think that would be okay except after calling customer service to cancel my plan with them which I felt was not useful if I had to wait 2 weeks for a leak I was met with them stating I signed a contract for a year. I guess the contract only matters to them when it comes to having to pay them for a year. I asked the manager if there was something they could do about charging me an entire year because I had to pay a plumber. His response was "I didn't tell you to call a plumber." I told him to send me the bill and his response was "good luck with that." Save yourself the headache and just call a plumber that will come right away instead of paying Enercare monthly.

Amit and team installed 5 air-sourced heat pumps in a multi-family building. The systems have…read morefailed consistently for 2+ years, costing $15k in repairs and maintenance and leaving tenants without heat. Amit overstated his experience with the systems he recommend, did not follow best practices, and was unable to repair the damage. This vendor is not trustworthy, and is unable to maintain stable, competent roster of employees. I'm available to discuss details or recommend other proven vendors.