I hired the Historic Moving Company to help my roommate and I with our move from Statesboro to Pooler. I inquired with the company, shared the details about our move, and it was confirmed that I was on the schedule. Now, keep in mind, my scheduled move was for 8 AM on a Saturday. My apartment's final move-out date was for Saturday at 12 PM. Total job would have been 4 hours long, so perfect right? No, everything went wrong. The morning of the move, I texted them and I was told that there would be a delay because of a truck issue. Over the next two hours, I was in contact with them and I was finally told that they were able to rent a truck and could be "out there by mid afternoon." I asked for a time and, two hours later, was told they would be at my place at 4:30 PM. At this point, my roommate's mother was also trying to reach them to no avail. No apology for being late and no sense of urgency.
Now, it is almost 1 PM and I am already late for my apartment's move-out, but I am still waiting on the movers because I cannot leave without my things. I had even suggested trying to get a U-Haul trailer and just having them send the movers out to help me, but there was no guarantee on the help from their end because they were "behind." Interesting how my job could be the first of the morning, but not prioritized; however, from the looks of another review, it seems that they let many people down on this day. There were no other movers available on such a short notice and I can't secure a U-Haul either because they are all booked for the day. So, once again, I wait hoping that they wouldn't let me down again. Oh boy, was I wrong!
Another false promise from the Historic Lying Company. At this point, it is almost 5 PM. I text them again asking if they are near my place and I am told that they would be unable to service because the truck is just now leaving from Charleston. Why was I told that they would be here at 4:30? Why did I have to contact them every time to get an update when they knew they wouldn't be showing up? Why did I have to wait 9 hours for a moving company to never show up for a 4 hour job?
This company left multiple people stranded and waiting for them. They did not apologize or feel remorse nor did they attempt to provide solutions or rectify the problem. HORRIBLE customer service. I was never contacted again by them, and honestly good riddance. They displayed highly unprofessional behavior and blamed it on a truck problem. Shouldn't a moving company make sure that their trucks are in working order if they know they have multiple jobs and people waiting for them? Please save yourself the trouble and choose another company.
Lastly, since they claim to be a Christian company, (as referenced by their voicemail) I'd like to offer a bible verse as a final word. Commonly known as the Golden Rule, Matthew 7:12 "Therefore all things whatsoever ye would that men should do to you, do ye even so to them: for this is the law and the prophets." KJV. Have a blessed day. read more