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    Hispano Club

    5.0 (1 review)

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    8 years ago

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    Wheres My Suitcase - Tracking from provided link in the email.

    Wheres My Suitcase

    (394 reviews)

    Galleria/Uptown

    Came here to say that this service was fine, despite the other reviews. My bag arrived at my house,…read moreundamaged, undisturbed, and without any missing contents. My bag was delayed 18 hours despite a long connection with AA in DFW. Baggage agent at arrival airport told me that the delivery service would pick up the bag in the evening and deliver in the evening or the next morning. Then I came on here and read the horror stories and started to panic. Minus one star because of confusing and conflicting info. Wheresmysuitcase said a signature was required and that the delivery time was 2:45 am. But they also said residential deliveries scheduled for after 11pm would be delivered the next morning. My bag was dropped outside of my door, at 1am (according to their email), with no signature requested. This is not what I think of as "the next morning." Thankfully, I live in a relatively low crime area, but I would have been furious if I still lived in a big city.

    ZERO stars. I…read morerarely leave negative reviews, but my experience with Where Is My Suitcase was extremely disappointing. The biggest issue wasn't even the delayed delivery--it was the lack of communication and inconsistent information. I was originally scheduled to receive my luggage yesterday, but I rescheduled the delivery for this morning. Despite that, the driver still attempted delivery yesterday, making the rescheduled delivery impossible. This morning I called and was given a delivery time that never happened. When I called back, I was then told it would be another six hours before I could expect my luggage. At no point did anyone seem to have accurate information or communicate proactively about the delays. I understand that unexpected issues happen, but customers deserve honest, timely communication. Being told one thing only to find out something completely different hours later is frustrating--especially when you're waiting on your personal belongings. I honestly don't understand why airlines continue to use this company. Based on my experience, the service is unreliable, communication is poor, and the customer experience leaves a lot to be desired.

    Hispano Club - professional - Updated October 2026

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