For starters, I don't leave typically negative Yelp reviews and I try to give small businesses the…read morebenefit of the doubt. That said, the quality of the job done at my new house was so poor that I was compelled to give the public my experience of 5 Star's service quality for our property in the western suburbs of Columbus.
I'll lead with the positives because it wasn't all bad. They were responsive and quite friendly with my wife (who handled the majority of the scheduling) while we were setting up the consultation. They were flexible with our times, and the site/project manager himself (Cole) was great to work with. He was flexible, heard our concerns after the fact, and did his best to fix them. We have no qualms with him or his attempts to rectify our situation.
All that being said, this was the poorest paint job I've ever seen, and I used to paint interiors to pay for my schooling. I've seen slop jobs before and this was unlike anything I've ever experienced. Just to name a few of the issues...
1. Sanding dust was EVERYWHERE in our house upon moving in. No one cleaned it up after they finished, on either of our floors. Scratch that...my wife cleaned it up during our move in. Basic sanding rule is that you clean up the dust afterwards. Especially when it's not your house and you're doing a job for someone else. They didn't, so we had to breathe that stuff while our boxes were coming in.
2. There was paint dripping in every room. This is no exaggeration. I'm talking about our stove, outlets, bathroom floors, office carpet, curtain rods, etc. You name it and chances are it had paint dripping on it.
3. Clumped paint in the upstairs hallway, meaning rather than changing the can out they opted to scrape the bottom of the barrel.
4. Evidence of either poor/no taping around the edges, paint dripping onto several outlets.
These are only to name a few of the things we had to deal with. We had them come back and fix whatever we could find on short notice, and to be fair they did try to correct some of the issues. But several weeks out we are still finding problems. Entirely unacceptable. Over this entire episode I started losing track of the issues at around #29-30. It would be comical if it weren't so infuriating.
I have no idea what the problem was or why there was such a breakdown of quality control. But whatever it was, it should never have been our problem to deal with. We paid several grand for this job and, to be frank, I could have hired a few HS students from the school down the road for half that and they would have done a better job.
Avoid this paint company.
Cheers,
An infuriated customer
Edit as of 09/20/2026
Five Star responded to my first review as follows...
"Thank you for your feedback. We take customer concerns seriously and would love the opportunity to discuss this with you directly and find out more information. Please reach out to us at (614) 522-9920 so we can address the issues you've raised and work to find a resolution. We strive to provide quality service and want to ensure your satisfaction with our work. Thank you for bringing this to our attention.
Five Star Painting of Plain City and Powell"
What they failed to mention in this public comment, however, was that we HAD been in contact with the franchise owner over email indicating our disappointment, frustration, and concerns. This last communication was sent on 09/09/2026 (several days before our review, we wanted to give them time to respond and make this right.). We also informed him directly that we would be leaving a review so that others could be informed of the shoddy work. We were ghosted and completely ignored, thus we left a review. We still have not received any communication from them as of this posting.
While they may appear to be presenting an outward appearance of attending to customer concern, please note that our experience has been one met largely with private silence. Not exactly striving for "quality service" as we were expecting.
Yet another reason to find another paint company.
Cheers,
Grant