Buyer beware! I hired this company to install an outdoor stamped concrete patio that required coordination with an electrician for a hot tub. The project was delayed 6 weeks after the original placement of concrete stakes and forms due to the City of Dublin electrical inspection. The delay was unfortunate but entirely common when city inspections are required. However, at least 3 weeks of the delay was due to Custom Concrete not returning my calls or prioritizing my project.
After the concrete was poured, Custom Concrete placed a sealer that bubbled all over the entire patio the next day. As a customer, I understand that problems sometimes occur and perfection is unrealistic. Therefore, I allowed this company to make it right without paying them the final payment installment. After trying to use another chemical to remove the bubbles, the concrete looked completely uneven with large dark and light differences. At that time, the owner (Art) agreed to completely reseal the patio. After waiting 3 days to see if the new sealer would bubble and assurance from Art that it was "highly unlikely" to happen again, I paid my bill in full.
About 2 weeks after the second sealer was installed, the bubbles returned in large patches. When I contacted Art, he suggested I wait a couple YEARS to allow the sun to wear off the defective sealer or contact the sealer manufacturer myself. I agreed to let this company walk away from this defective project if they were willing to compensate me in order to hire a competent concrete company to fix it. I asked Art to give me a fair refund amount and he told me to "keep dreaming."
In addition to this company's complete lack of concrete knowledge, Art is the most unprofessional business owner I've ever encountered. Reviews from other sites say the same thing. read more