First off, I have to say that my wife and I were quite literally the first, and only Americans to…read morestay at this hotel! Nearly every interaction with hotel staff included some form of shock, followed by explanations of how we even found this hotel in America! Mallorca, and especially the east side of the island, is heavily German with a small sprinkling of British. Nearly everything about this hotel is amazing. The rooms are big, the balconies are awesome, the breakfast and dinner service is sublime, and the pool is about as kick ass as a pool can get (though a water slide can always improve things. : D). Unfortunately, I cannot support the beds. They are the equivalent of sleeping on wooden boards. Rock hard with the lowest quality sheets possible. That said, I can't place the blame squarely on this hotel, since poor beds seem to be a common theme throughout all of Europe. They really don't know what a comfortable bed is, the way we do here in the US. We actually had to take the thick blankets from the closet, lay them on the bed and cover them with the sheets to try adding a slight layer of softness to our bed. The other thing that I have to mention is the air conditioning. Or lack thereof. Most hotels in Europe require you to insert your room key into a slot to activate the lighting and air conditioning. As such, as soon as you arrive, you walk into a sauna. It literally took nearly 24 hours to cool down the room. And even then it was just so/so. We had to leave the air on for our entire 5 day stay, even while we were out so it would stay cool. No good. WIFI was spotty at best, and only worked in the lobby (no option to pay for in-room wifi). We ended up just using the hotel's computer room (1 Euro=10 minutes) whenever we wanted to check in. Other than that, fantastic hotel. Since this was an all inclusive resort, it reminded me a lot of the cruise we took last year. Breakfast and dinner are served at the same times each day, you start to see familiar faces throughout the hotel grounds, and they have events every day ranging from pool aerobics and tennis lessons, to nightly entertainment. I would definitely stay again, if they can fix the air problem (I know the bed thing may never change. Damn it, Europe...)

There's so much to love about this place. I loved that there is an adults only pool complete with…read moreplenty of sunbeds and a swim-up pool bar. Children aren't short changed when it comes to swimming facilities and the family swimming pool and area are pretty stunning too. Cocktails and drinks are on the pricey side, but as the entertainment at the piano bar each evening was pretty classy, we didn't mind stumping up a little more for a cocktail or two. The fresh fruit smoothies at the pool bar were just the job for lunchtimes when we were too full from breakfast to eat much, and wanted to save some space for dinner. Drinks in all the bars were accompanied with a bowl of nuts or crisps. We did push the boat out and have a pizza lunch at the al fresco Terrace Bar on one occasion. Its probably the best pizza I've ever had in a hotel. My expectations were well exceeded. The hotel location is just on the edge of Sa Coma with the beach an easy 5 minute stroll, and the beach at Cala Millor about a 20 minute stroll in the other direction. Walking along the roadside paths is safe and easy. Immediately across the road from the hotel is a trail which leads to an old castle on the peninsular between the two resorts. Its a pleasant walk and the views are stunning once you get there. We discovered a cafe alongside the castle which came as a complete surprise. Its as well to take drinks with you in case its shut. We stayed in the most stunning two-roomed junior suite with flat screen tv in both rooms and a fabulous bathroom with deep bathtub and two sinks. Hurray for proper hairdryers! Pool towels were in our room on arrival and there was no deposit or charge for them or for the in-room safe. There was just enough space in the mini bar to store a couple of bottles of water that we replenished daily, and the tea and coffee making facilities were much appreciated. Both our balconies overlooked the gardens, the relatively quiet road and the peninsular nature reserve beyond. It was a pleasant spot to unwind while reading a book, enjoying a cuppa and watching the horse and carriages go back and forth between Sa Coma and Cala Millor. Free wifi was meant to be available throughout the hotel, but in practice it was impossible to log on to it in our room most days even though the signal was strong. I'm guessing the capacity wasn't sufficient for the demand. It was much easier to get a signal at the Piano and Poolside bars and so thats exactly what we did. Just a short stroll away the local bars sold great beer for half the price so we ventured out to them on a regular basis too. While I usually avoid British bars like the plague on holidays it turns out they were the smartest and best bars in the resort and when we visited the staff were all Spanish. The hotel is smart with high-end decor and a relaxed vibe. The staff are sweet and engaging and were always very helpful. The food was attractively presented but didn't always taste as good as it looked, though the fresh fruits, breads and cheeses were always excellent. As a vegetarian I had extra challenges as so many of the dishes were embellished with bits of meat or fish and it wasn't always obvious until I had taken a bite. The main course dishes each evening were rarely suitable for vegetarians so I filled up on side-dishes and salads. This became a little monotonous by day 6 but were were only staying for the week. Meat eaters fared a lot better. Its a five star hotel in almost every way, but I have eaten better in a number of four star hotels. That said, they were in Greece where vegetarians fare better. I would however return to this hotel in a heartbeat and thoroughly recommend it to others.

Visiting this hotel was such a great experience. We didn't stay in a room but attended the jazz…read morefestival where Ken Ford played. The venue was small and intimate and there wasn't a bad seat in the place. The after party in the piano bar was so fun I was sad to leave.

Too busy. Do not go in peak season. Other than that it was a nice hotel, but very expensive.read more

Very nice hotel run by Sentido, who also run the Castellated de Mar a few yards further down the…read morefront. Lovely family holiday!