Viva Sunrise treated us pretty well indeed. From arrival to departure we enjoyed our holiday immensely and it was in no small part due to Sunrise. We arrived about 2am, this meant we were tired from being up all the previous day, flying and then the bus journey from Palma. Check in was a breeze and we were warmly welcomed by Jaume. Now I'm terrible with remembering names, but I remembered Jaume! This is because being so tired as I mentioned and trying to get the kids and co sorted getting off the shuttle bus, I got the rest of the family's luggage sorted and left my own bag in the overhead compartment (containing my SLR camera, camcorder, return boarding pass, car key, watch, iPod, kindle, sunglasses and travel money card). I only realised about 10 minutes after the bus left. So from about 2:30AM until around 4PM the next day when the bag was safely returned, Jaume was on the case, he was phoning round to Transunion (bus company) as soon as I told him what happened and liaised with them right up to sorting the taxi at the end for the bag pick up complete with a few courtesy calls to the room to update me on progress, all I had to do was sit by the pool and contain my background anxiety with ice-cold beer. So he was a complete star and really stepped up when I needed assistance to keep our holiday on track!! At which point I celebrated with more ice cold beer and was pretty jolly by this point! After that (when full holiday mode kicked in) we had a great time. We chose self-catering but did eat a few times in the hotel and the food and drink available was of a pretty high standard, if we returned we would probably consider at least half-board if not all inclusive. We looked into upgrading to this option about half way through but decided against it in the end. We found though that with Sunrise being well located there were any number of great places to eat out within 10 minutes' walk, and that's 10 minutes with a child and a baby in a pram. Viva is also handy to the beach, (something we did not avail of enough), which is one of the outstanding features of Alcudia. The facilities at the hotel were great though. The pool was fantastic, with just enough shade in parts to mean that kids can play in the water without always being directly exposed to the sun. The kids pool is very well set out too with a brilliant pirate ship, slides water features and a play park along side. There is also a decent space around the kids pool for adults so you can lie back and keep an eye on the kids playing without having to hover right over them. The children's entertainment was good also with activities on throughout the day and evening. As you walk out from the lobby to the pool area there is a large notice board which will give you each days activities for adults and children alike. So Sunrise made for a great holiday, good location, great facilities and food and amazing staff. Would definitely recommend Sunrise and would be very happy to revisit again in the future! read more

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A great hotel with fantastic activities and really friendly staff. There is also delicious food by the pool. Beautiful views from balconies can be seen. Good entertaining shows are performed at night it has also been build in a nice area as there is a restaurant next to it if you want to out for dinner that night. A mini market is just round the corner too. However this hotel is lacking the luxury that maybe a 5 star hotel would have. read more