I hired this company to diagnose and repair my commercial oven. My oven is at home at the moment. I called to schedule an appointment and was told there was a travel fee of $185 +20 for an extra 4 miles, I was OK with that. The couple that came was husband and his wife joined, since it was at my home. They spent several hours diagnosing and I was told I needed to replace the motor, I ordered the motor and called the company back to schedule an appointment to install my motor. I heard back a week later via a voice message which started with "I am married "which is creepy unprofessional, and very uncomfortable so I kept my distance while Rod was installing the motor. I would normally watch to make things were doing done properly. Rod finished installing the motor and left four screws out! I asked where do they belong no answer! I sent emails complaining about the screws and they just brushed me aside and will not acknowledge the problem. I explained that it's similar to not securing the footings when you're building a home.
My bill for diagnosing was $266 which Rod and his wife Tamy said, included their time, I paid the bill.
The bill for installing the motor was $428.09 one person 45 minutes, there seems to be a major discrepancy financially here.
This was one of the most uncomfortable, nonprofessional companies I've ever dealt with and Jamie . The office manager is a bully to boot.
I really don't want to pay them a penny however, I will pay them something but certainly the fee they're asking for which they did not tell me upfront.
I've been trying to file a complaint with the Better Business Bureau to resolve this matter. However, the website is down. I will not give up. read more
