Someone warned me not to use Steve's Plumbing but didn't say why; however since they were the ONLY…read moreplumber willing to take my call, I felt I had no choice in the matter. Nathan showed up and he was nice and went out of his way to try and get the thing working. This was just to be an appt for an "estimate" but he still tried his best to get this water heater working. No go, it needed all new insides in spite of being brand new. Which were under warranty and shipped to me the following week. He told me the next visit should be around $185. and I was fine with that. The next day I got an email from Steve's stating that the "next visit would be $382. for whatever reason they came back for." This was upsetting as I didn't think I was covered for "labor" under the mfgrs warranty and would have to pay it out of pocket and it was a financial hardship. Almost 80 and existing only on a very meagre SS income. Emailed Steve's to ask why it was so high; no one responded. Then someone emailed after that to ask "how the service went?" and I asked the same question again, about why the estimate almost doubled in price? And again I got no response! When a business ghosts you it's not a good sign. There is clearly room for improvement in the area of communications. I was ready to look for a different plumber when by sheer luck I met someone who knew the manager of their Kona office. This person talked to the manager and explained my situation; the next thing I knew was that Nathan called out of the blue and offered to come back over immediately and install the new parts to get the heater working. He came right over, did the work and didn't mention a thing about money. I was thrilled and willing to pay the $185. he had originally quoted me but he said "no, not necessary" and left!! In the meantime I had found out that I did have labor coverage on the water heater's warranty. I emailed Steve's and reminded them about labor being covered and asked them to please get their money from AO Smith, the manufacturer. I hope they did since they deserve to be paid for their time and work. I was not looking for free work! I would definitely use them again and I would also request Nathan if possible. I must have called at least 4 or 5 other plumbers and only one responded saying he was booked up for the next 6 weeks. Such is life in Hawaii. If I hadn't have met this person who knew the manager this might have been a completely different story...

We needed new pipes/shower fixtures in our bathroom. Steve's Plumbing were the first company to…read moreactually answer their phone and call me back. We were lucky to get Nathan to help us! He communicated the situation to our understanding, and took his time making sure everything was done correctly. He was polite, professional, and cleaned up after himself. Yes, it was expensive however, the quality was worth it. It's also good to know that if there's any problems; I can call Nathan. He's an asset to your company and an employee I would trust.

Barack plumbing installed my water heater exactly 2 years ago…read more beautiful installation, excellent 12 year warranty on the Rheem Gladiator heater. this week I shut off the valve leading to the heater while we worked in the bathroom. the first fitting from the valve started dripping immediately. water sensor alarms go off, we call Barack and they respond. they fixed the leak and gave me a discount off the regular service charge even though the warranty on their work was 1 year. I highly recommend.

When it rains it pours and we had another big plumbing issue arise! I immediately called Lindsay at…read moreBarack and scheduled an appointment. Must have been our lucky day because Riley was able to come in the afternoon with everything necesssary( confirmed through Cory) for the repair-we are SO appreciative to be able to have water-two outstanding plumbers-one phone call-best on the island without doubt. Kerry and Sue M

Martin is an amazingly kind human who went above and beyond to help us replumb our entire house. He…read morehas great attention to detail, and it is clear to see that he is highly trained and knows what he is doing. He's your guy if you are tired of DIY plumbers and looking for a licensed plumber who is a legitimate pro.

Virtues Plumbing is the way to go!!! Martin run all the jobs himself in Hilo and does a very…read moregood job!!! On time to work, quick response when calling and getting an estimate. He did a lot of renovations for me around the house .. 7 separate jobs around my house, sink, faucets, toilets, shut off valves... Picked up all the hardware and fixtures for me and cleaned up very nicely when done!!! His prices are very fair for the excellent job he does!!!! Thanks Martin!!!!

Great response and service on a timely manner They came the…read morenext day and provided ultimate service

Total cost to replace a water heater. $759.67…read more Our neighbor had their water heater replaced recently and they recommended 3J's. So I called 3J's and I did not ask for an estimate which was my mistake. They picked up a new water heater (less than $400) which I ordered and paid at Home Depot. They brought it to our condo and replaced the old water heater. There are 4 water heaters in an attached storage outside of our unit. They had to maneuver other water heaters to take ours out. They did not tell me when they arrived and I'm not sure how long it took to do the job, but I feel like they were not there more than 2 hours. A couple days later, I received an invoice of total $759.67. Drain down & move neighboring water heaters to gain access to faulty water heater: 2.5hour X$225/hr, heater flexes: 2X$24, Misc CPVC: 1X$15, Heater pick up$50, Heater disposal $50 and GE Tax.

Aaron and his crew did an awesome job changing out my grandmas leaking outdated shower. It looks…read moreamazing! Aaron responded quickly and was able to come to look at the shower and provide a quote that same day. He worked very hard and also made sure to clean up everything after he finished. He also is very knowledgeable and honest. I will definitely be calling him for future projects.

Aaron did a great job replacing our 40 year old main gate valve and changing out our 40 year old…read moreshower fixture. He was quick and thorough with the installations. Aaron was very professional. He even checked the water pressure before starting the project. The value or cost was reasonable and I would definitely recommend A-Tech Plumbing.

HIGHLY RECOMMENDED!!!! Everyone on your whole team is…read moreamazing, all the crew that showed up at the house and Beth and Bree too. Appreciated the extra care and the respect all of them give us as if it was their own home. That is truly hard to find amazing people like this. We got an 80 gallon tank with panels installed on roof. They removed old water heater too, hot water now is 10x quicker then before. They arrived on time, got it finished in a timely manner, cleaned up and left it better then when they started.

Honestly? One of the best companies and install crews I've ever worked with on the island. The…read morebuild quality wildly exceeded my expectations. If I could hire them to fix my gutters next I would, they'd probably be great at that too. Mahalo!!!

Eric was great! Responded right away, diagnosed the problem and came out and fixed it. Saved us!…read more Will for sure call him again if we ever have any plumbing issues. So lucky to have someone who can get the job done quickly, efficiently and not overcharge you, especially on the Big Island! Exceptional!

Provides high quality service at a reasonable price always responds to requests and get jobs done…read moreexpertly and quickly

Hands down the best & most reasonable priced plumbers on the island. We are very grateful for them.read more

Arrived on time and made several suggestions to the project that made it better without increasing…read morethe cost. Very professional.

Thank you to Chance for coming and fixing my bathroom pluming problems for a low cost. I definitely…read morerecommend Emergency plumbing and solar for any of your plumbing problems. Don't forget to ask for chance.

I have mixed reviews. We had a water pressure issue and the plumbers came by and fixed the problem…read morethat day. We were impressed by their work and honesty. Then 2 days later, we had a leak. I called to see if they can come back. I was put on hold while the dispatch went to look to see if anyone was available. I waited on hold for 10 minutes, then got disconnected. I tried calling back a few more times and it now goes straight to voicemail. WHAT?! So, now on the search for a company that is more responsive.

Very prompt, technically knowledgeable and on-time. A couple of unforeseen electrical problems were…read morediscovered which Isiah corrected.

I hired Reliable Repairs Hawaii LLC (Isiah Berg) to move a light switch and patch the wall. The…read moreelectrical work was completed. When scheduling the return visit to patch the wall, he told me he was booked for the next two weeks, so we agreed on a Monday two weeks out. During that time, I learned I would be out of town and needed to reschedule. He suggested coming the day before but did not specify a time. Since I was leaving Sunday afternoon, I asked what time he would be by. He then changed his mind and said he didn't need to be bothered rescheduling and would not be returning to finish the job. Based on my experience, you cannot rely on him to complete the work.