We own a small renovations company, and order millwork frequently for customer projects. Hines has been an absolute nightmare to work with on every single project thus far. From our AE Steve Conro not relaying information about delays, ordering products without necessary hardware, and Hines' inability to deliver correct items on a consistent basis, we have lost THOUSANDS of dollars due to their "mix-ups". We have so far been offered $300 refund for our troubles (insulting), when a single issue led to (2) men having to work (8) extra hours to correct the issue and pick up the right supplies which didn't deliver.
I wouldn't recommend Hines Supply, and quite honestly, don't understand how they've managed to stay in business. Go literally anywhere else. read more