Despite its centralized and very good location, this is a very unorganized hotel. Front desk room check in or even simple inquiries is a major chore. And, it just takes too long. With some staff members not trained well at all. I travel as a professional and this is uncharacteristic of the Hilton brand. Additionally, it's a noisier property. Guests and housekeeping staff can be major offenders. Be careful in the wee morning hours or late at night. Some aggression from street bums (homeless types) wanting to panhandle money. Getting to be like the States (in the UK) with this. Sad but true. I like the UK. read more

At first I was going to give three stars. The building is beautiful, very Victorian but rooms are a little dated and no air conditioning, but I think that is common in the UK besides the place is old. But then I went to the gym, wow one of the nicer gyms, with a good sized pool and staff as well. Plus the breakfast and hotel staff was very nice. If it was the middle of summer and warm I would find another place, but when the weather is mild the hotel is great plus you can walk to everything. read more

This Hilton is an older building that has been updated. It is in a fantastic part of the city - close to everything. Service was friendly and efficient, and even though the building is showing its age a bit, it is a great place to stay. read more

This place seems so quintessentially British with small rooms and old looking building. The staff here was excellent and our stay was as good as a Hilton can be in Nottingham. It's located right in the middle so it's a good walk to everywhere local. The breakfast was nice with the BIG pot of tea you get in the morning. Would definitely stay here again if I have to come back. read more

I am writing this review mainly as the hotel did not have the room I reserved for me upon check-in. I requested a king, non-smoking room and was given a compact room. Even worse, they charged me the same price as the king room despite giving me only a compact! The hotel and rooms themselves were old and outdated. The walls were very thin and I could hear the people next to me all night. Not a way I want to spend my evening! read more

What a let down, you guys. I wonder if it was my punishment for finding extremely low rates online? The first room they gave us was teeny tiny, with a rather tatty, worn down look. I was pretty shocked to see that the box spring on the bed was bare. Bare! The bed had a cover sheet and duvet (all stark white) and nothing else, leaving the box spring under the mattress totally bare. Exposed box spring on a hotel bed is not something I would ever expect anywhere, let alone the Hilton. It was an unmade bed, in my eyes. We mentioned it at the front desk and were upgraded to the deluxe double, which was a slightly bigger room and included decor that was a bit more contemporary and a fully made bed. The bed itself was pretty poor. The beds in both rooms were on rolling casters, and just felt like cheap, bouncy, noisy mattresses. Not at all comfortable. As to the rest of the hotel? Not much better. The overall feel of the place was like a low-mid end hotel: generic "contemporary" decor, inoffensive colors. Carpeting looked dirty and worn, there were stains, smudges, and drywall patches on the walls. The restaurant did serve a very nice breakfast buffet, and the staff were all extremely nice. That said....it was also a let down. We had just come from staying at another hotel (different chain) in Bristol and I was blown away by the difference. The hotel in Bristol had amazing tea and coffee service - really nice teas and coffees made well, served with biscuits. Proper afternoon tea! The Hilton served me a pot of watery flavorless tea with no accompaniments. Another odd thing is that there seemed to be only one working elevator in the place. Even the staff were using it, so on more than one occasion we had to wait for the car to empty and come back because housekeeping had to use it and there was no room with their cart. It was just all these little things that added up to a very poor stay. read more

Checked in to a spacious room (deluxe plus) with a complementary snack. The room was above average in size for the UK, with a view of the city streets. Great location in Nottingham, with the Victoria Center right next door, plenty of restaurants to choose from and only a ten minute walk to the Capital FM arena. Staff was helpful, brought us extra towels with in minutes of calling the reception desk. Elevators (lifts) we slow and small, but made sense as this is an old building. TV remote isn't very responsive and no cable/sky channels available. Overall we're happy that we stayed here. Had a great night out and a comfortable room. read more

Do NOT stay here on Friday or Saturday night. This hotel did not have air conditioning in our room and with all the college kids partying outside, we did not get any sleep. We had to keep the windows closed (because of the noise outside) and thank goodness it wasn't too hot in the room without any AC. If you are an American and have stayed in a Hilton before, you will be shocked at the condition of the room. read more

13/09/17 ALWAYS check hotel reviews before booking a hotel. I pre-booked & pre-paid for a double room at the Hilton Nottingham 2 weeks before arrival for £91.76 & updated to include dinner and breakfast & got confirmation of £116.67. I arrived at 4.30 but didnt get into a room until 5.30. First, I was immediately charged a further £50 for 'something' & had to sign a piece of paper. Then a 'copy' was made of my card or something to that effect.? After I got my key I asked about restaurant opening tmes as I had booked meals. They had no record of booked meals & I had to email her my confirmation of the meals using the computer near reception. Then the lifts were out of order and walked 3 flights of stairs to 3rd floor only to find workmen everywhere, drilling noise & my room door open, no lock on it. Back at reception, I got another room & given a free drink voucher. New room was tiny, dark, no main light, dingy, window not opening, carpet and bathroom need a good hoovering, scaffolding outside the window, SMOKE ALARMS UNFINISHED, gap between the door and floor, uneven floor etc., no internet. Having travelled from London and up since 5am I decided to go to the leisure area only to find a notice on the door saying it was closed due to something or other. After speaking to 2 members of staff I could see this whole thing was going no where for the evening, I got my stuff and went to get my refund. After an hour, they refunded only £91 as they again claimed I had no meals booked, £25.00 for meals I never saw. WORSE AGAIN, DISCOVERED ON MY STATEMENT THAT THEY RE-CHARGED MY CARD THE £116. THE FOLLOWING DAY. Terrible Staff. read more

This place has got to have one of the smallest hotel rooms i've been in. My room was the size of a closet. Creeky floors and thin walls allows to to hear every creak and moan as well as your neighbors' flicking on the light switch sounds from the 100 year old building. Cleaniness was good and location was fantastic. Located right in downtown Nottingham, it's a 4 GBP cab ride from the local train station and minutes walk to all the shopping, food, entertainment you can enjoy in Nottingham. On top of that, the 6 to 1 girl to guy ration is a bonus when you're walking around town at the doorstep of your hotel haha. read more

As a loyalty card holder, I booked a night here for free - we even had the usual buffet breakfast for nothing! The location was fantastic - right in the centre of Nottingham and a stone's throw from the shops. The staff were very helpful with showing us where to park (just opposite the hotel, as there are no parking facilities at the hotel itself) and we had a great stay. The room was lovely, and it was great to go back between trips to the shops, drop our bags then head out again. I would thoroughly recommend this hotel and would go again any time. read more

Stayed there on the weekend. We arrived at 11 am. The rooms were not ready but the concierge put our luggage in a room. At 1 pm rooms were ready and we could move in. The room was clean, but with old furniture. The bed war neither to hard nore to soft. The chair was a little bit soft. Breakfast was great, very polite service. read more

Is this really a Hilton? If it met the standards years ago, the people at Hilton should re-evaluate. Dingy carpeting with stains and gum/ sticky sections in the very cramped room. Cleaning staff not performing standard duties of wiping down the tv remote, furniture, and window/sills and desktop work areas. Stained, scratched furniture. This place really needs a remodel to bring it up to modern day travel amenities. The staff though we're extremely nice!,, read more

I stayed at the Hilton Nottingham for a Business Trip in February - March 2016. The quality of the hotel is OK, but I've seen much better in the US and Europe from Hilton. I stayed here because of my membership in Hilton Honors. Following this stay, I'm going to be paying more scrutiny to my stays at all Hilton properties. Here are some of the poor experiences I had at the Hilton Nottingham: 1. Laundry service - frequently the clothes i received from the hotel's laundry service were damp when hung in my room closet, and would it hurt to leave a new laundry form when delivering laundry? 2. Room housekeeping - frequently towels, toiletries, bed linens were not replaced/folded to consistent state (and I know about linen recycling, this has nothing to do with that). I mean how hard is it for the house keeping staff to ensure you have a hand towel or soap? And frequently leaving behind articles (cleaning supplies) 3. Quality of bed, - It's poor even by Hilton standards, why can't Hilton refresh their mattresses to the same consistent level? 4. Attempted to extend my stay at the hotel and had to jump through multiple hoops to get them do so, when I had told them upon setting up the reservation that I needed to extend multiple weeks, they had call in to reservations from my room, then played Hilton call center tag, until I requested a manager, who finally was able to extend my stay. On the positive side - I interacted with a number of customer service oriented staff members, predominiately from the onsite restaurant during Breakfast. They appear to understand the value of long stay guests, and worked consistently to provide a positive customer service via politeness, timeliness and occasionnally going beyond the call - During a particularly busy morning, there was no seats available, so I requested a seat at the bar, which they quickly setup and then served me. In addition, they're concierge staff was pretty good and helpful. The Hotel itself should be significantly rehabbed, I get that it's in a older English building, but having the floor creak in multiple rooms on multiple floor is not character it's called dry rot. Plus some of the rooms are really even compared to NYC studio hotel rooms. If I was Hilton, I would close the hotel, gut and rehab the building and re-open with a improved interior. Just my 2 cents. read more

Stayed here for a friends hen weekend. 9 ladies with ages ranging from 29-45. When first walking in slightly tipsy with our 'hen party' on we were given a few funny looks but the staff at check-in however were very professional and it didn't take long for them to sort out a problem with our rooms. They introduced us to Steve the concierge who duly locked our bags away due to us being too early to go to our rooms. We were all on 6th floor but the lift only goes to 5th and we had to lug our cases up 2 flights of stairs to get to our rooms (we werent told this in reception nor offered help until a passing staff member offered his help).When we did get up to the top we were very pleased with our rooms. I stayed with the 'hen' and we had the biggest bed I had ever seen and upon testing it, the comfiest! Room was spacious with air con unit as windows do not open on 6th floor! Bathroom was a good size with a very good shower and the towels and toiletries provided were of luxury standard. Before leaving the hotel for a night on the town we were introduced to the night concierge Michael who gave us some good discounts and free entries to bars and clubs in the area, thanks Michael! There were no problems getting back in to hotel in early hours or popping out several times for a cig!Next morning we had breakfast which was fresh and plentiful and very delicious (I had four courses). The restaurant staff are quite slow and need reminding about requests but are very pleasant. We next used the spa where the facilities were average but quiet. I had a very good full massage from Rihanna which was lovely even though it was in an unused bar away from the spa area! The lunch menu provided was excellent and the food exceeded the description which was all agreed although again service was slow and we waited half hour after ordering our drinks! Check out was easy too. I would definitely go back again as was worth every penny spent! read more

Hilton's quite charming. Nothing too alarming. Had a good night's rest. Fair to say - Hilton's passed the test. Shame about the breakfast though. Ain't nobody got that much dough. 18 quid for eggs and tea. Shit like this gonna make customers flee. In all fairness - Yelp goes a little too hard to this place. I'm gonna leave with a smile on my face. read more