It's been awhile since I've done a quick trip to Milwaukee. I was thrilled I was able to reserve a room at this newly renovated hotel. The reception area and the Monarch Lounge are still a grand as always. It was great to see Millie and Sadie again. The rooms are more modern with the lighter colors. However, the bed is still very comfortable. The bathroom had minor modifications. As always, the staff were very friendly. I would highly recommend this hotel. read more

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To anyone considering a stay at the Hotel Milwaukee, let this be your definitive warning: Do not book here unless you are desperate. Our recent three-night stay was an ordeal that revealed a pattern of incompetence, neglect, and what appears to be a deliberate strategy of financial deception. At first glance, the property might seem appealing, but this illusion quickly shatters. Our experience began with a non-disclosed "early arrival fee," a charge we would have happily avoided by storing our luggage had we been informed. This lack of transparency was a fitting prelude to the disaster that followed, starting with the roaches we witnessed in the lobby. The hotel's systemic failures are staggering. The elevators are chronically dysfunctional, a logistical nightmare for our conference of nearly 100 attendees. The climate control in the rooms is non-existent; we were told the heat was off but the AC wasn't on, leaving rooms either sweltering or freezing with no way to regulate the temperature. My own room was so hot that sleep was impossible without a fan from engineering. Furthermore, our housekeeping was consistently negligent for our entire three-day stay. We reported these issues to the front desk multiple times, and while they were quick to "apologize," the apologies were empty words, as the same mishaps continued unabated. This culture of incompetence and deception flows directly from the top. The manager, Dennies Carlos, is a master of false promises and evasion. After we raised the issue of the bogus early arrival fee, he personally assured us it would be reversed. He claimed to have already sent an email with an updated folio while we were on the phone with him--a blatant lie. Our credit card website confirms the charge has not been reversed, nor is a reversal pending. Mr. Carlos is now conveniently unavailable, ignoring our calls, emails, and voicemails, having made it clear he has no intention of rectifying his hotel's failures. The constant, hollow apologies are a symptom of a larger disease: incompetent leadership that is perfectly content to charge premium prices for a sub-standard, unsanitary, and infuriating experience. Save yourself the headache, the frustration, and the financial rip-off. There are other, far nicer places to stay in Milwaukee; this one is to be avoided at all costs. read more

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The renovation brought out a better hotel. Front desk was always hit out miss but this visit.... friendly, The dogs (Mille and Sadie) and Rusty weren't there but they are always a joy! I didn't get to see our favorite shuttle driver, Jeff but shuttle service was a little late but friendly. Miller Pub: Great food and service! I liked the bartender using my name. Cafe: Looks beautiful and welcoming. (Former patron) and it's beautiful!!!! I was in the 14th floor, they have streaming! I loved the modern bathroom. I'm going to buy a light for under the sink. Great lighting in the bathroom. A full length mirror. Perfect for makeup and getting dressed. Malcom at the front was a personable as always!!!!! Extremely great service. read more

Had a flying visit to Milwaukee for a conference and the Hilton Milwaukee was the conference hotel. Had a great experience here. The friendly and attentive check in staff put me on their rewards program so I could have free wifi and bottled water in my room. The hotel itself is historic and has many beautiful old timey touches. My room was stylish, comfortable and quiet. The bed was really good and I slept well. The on site gym had everything I needed for a quick work out. The staff kindly let me have a late checkout so I was nearly able to go directly to my presentation before flying home without having to mess around with storing my bag at the hotel. I'd love to come back when I have more time to explore the city. read more

Classy historic hotel in good shape with old fashioned Hilton service. I like the restaurants and love the lobby. Beautiful restored ballroom. If you have business downtown or you're in town to see the art museum, the Hilton is a good choice. If you live in the area and your water heater breaks during a polar vortex, this can be a good place to stay until you can get a plumber in. read more

Hilton Milwaukee - Crystal ballroom 5th floor - Hotels Near Me - Milwaukee, Wisconsin

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Attended a fundraiser here this week- what a beautiful remodel! I can't speak to the ease of parking since we took a Lyft, but great location. The staff and food were solid. read more

We went to Milwaukee for a basketball tournament at the Baird Center which is conveniently connected via skyway to the Hilton. The hotel itself is old and you can see it in the decor which was nice for me to see but the kids kept saying how creepy everything was. The elevators were surprisingly quick even though they looked so old! Our room was recently updated so it was nice and fresh but we were missing all the furniture besides a bed. It was a big corner room with no dressers, no nightstand, no desk! Everything we brought sat on the floor or window ledge. I did send a message asked if that was normal, and they did compensate me for the inconvenience which was nice! The hotel is great if you are planning on attending anything at the Baird Center! read more

ALL AREAS ARE REVIEWED 1-5, 1 being the worst and 5 being the best. Reservations-5- Always easy, although the hotel did have my reservation under an Amex that I was not familiar with. Parking-n/a Ease of check-in-5- Very easy check in at the counter in the L Level (you enter at the LL level, take the stairs or elevator to the desk) Room-2- While the room was a good size, the thermostat didn't seem to affect the temperature and there was no desk to work at (only a small round table). The bathroom was very small and you couldn't get to the toilet without closing the bathroom door, that seemed a little ridiculous for the price and size of the room. My room was next to the elevators and they were working on them everyday, starting at 7:30 am each day. Mattress/pillows-1- Possibly the most uncomfortable bed and pillows I've encountered at a Hilton. The bed was very small, and super hard and the pillows were small squares and not the greatest. Elevator speed/availability-1-This is a really big/tall hotel with six elevators, unfortunately only two seemed to be working at any given time making your wait time pretty long. Luckily I was only on the 6th floor and the stairs were adjacent. Gym/pool-5- Great hotel gym, lots of cardio choices as well as a pulley weight system and a full complement of dumbbells and benches. Restaurant- 4- The bar grill was pretty good, what you would expect eating in a bar. They have a fine dining restaurant as well that I didn't check out. Staff-4- Most of the staff was great with the exception of one oddly rude person. All my questions were answered and when my FedX package appeared to be lost both James and Corey in security spent a lot of time reviewing the security footage of the delivery and they were to track it down. Life savers! Also the concierge is fantastic, really helpful, and the dogs are great. Price-3-Pretty good for the area, lowered my rating due to the issues in the room. Overall-2 Although there was a lot that I liked about this hotel the bottom line was that it failed to provide me a place to sleep comfortably. Between the bed and pillows being uncomfortable (and small), the constant construction noise beginning at 7:30 am, and the music from the parties and wedding downstairs filling my 6th floor room with sound and shaking it until midnight this was not a pleasant experience. Shout out- James and Corey in security are fantastic and they go above and beyond to assist. read more

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Stayed here at the end of July for a business trip and overall had a really good experience. The location is hard to beat, right next to the convention center and just a short walk to plenty of downtown restaurants and attractions. It made getting around super convenient. The hotel itself has a great sense of history. I really appreciated how they've kept the classic, grand aesthetic while still incorporating modern touches. It feels like you're stepping into a piece of Milwaukee's past, but you're not sacrificing comfort. My room was pretty clean overall, though I did notice a little more hair from previous guests than I would have liked. The space was on the smaller side and I would have loved to have a table to work at, especially for a business stay. Staff were friendly and helpful whenever I needed something, and the common areas, from the lobby to the hallways, were well maintained. If you value location, historical charm, and friendly service, this is a great choice. Just be aware the rooms aren't huge, and if you're a stickler for spotless perfection, you might notice a detail or two. read more

A traditional Art Deco hotel that is perfectly located in downtown Milwaukee. It is within walking distance of many great restaurants, shopping, and the Milwaukee Public Market. A great place to come for the holidays, as it is decorated beautifully. We also enjoyed seeing the hotel's golden doodles in the lobby - very cute. The service was great at the front desk. My only complaints would be the tiny bathrooms (due to it being such an old building) and the ability to hear loud neighbors. read more

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The hotel staff were not friendly nor helpful. There was no welcome and when the room wasn't ready by check-in time, there wasn't even an apology. Our "Deluxe King" room was so small there was no desk, dresser, or comfortable chair. I sat on the end of the bed to put my socks on and had to move so my husband could fit between the bed and tv stand to walk past the bed. The bathroom door could not close if some sat on the toilet because your legs were in the way. The shower only opened on one end because the sink was up against the other end. The room had been recently redecorated and it was clean. However, on Friday, they let us know that there would be no maid service because they were short handed. This meant no refills on coffee pods, towels, or trash emptied. And no discount! I was highly disappointed and will not come back. read more

Hilton Milwaukee - This is our "Deluxe King" room - Hotels Near Me - Milwaukee, Wisconsin

Girl was SO RUDE on the phone - all I asked was to connect my room bookings together - was told "you are confusing me - what do you even need help with". I was being very nice and said, "thank you!" and she just hung up the phone. Thanks for nothing! read more

Pros: Clean Cool vintage atmosphere, architecture, and design in public areas Great location Very friendly and helpful staff Spacious closet in room Cute and friendly "concierge dogs" Comfortable beds and pillows Cons: Not sure if it's the same with all rooms, but it seemed kind of barren. There were no "surfaces." No table. No desk. No dresser. No folding luggage rack. Two chairs and a mini-fridge on the floor. It seemed strange. Breakfast buffet at the cafe was okay, but far less than what I expected for something that costs additional. Overall, though, very good experience and would definitely would stay again. read more

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Wow, I expected a lot more for the price! My room was pretty dirty, cobwebs all over the bathroom. BATHROOM IS TINY! The toilet is a decent size however. You can sit and relax on it without strangling your manbits. Standing room only in the double room. All the king rooms were taken. I stayed during a busy week for an event, so didn't expect a view, although I did make the request. Customer service at the counter was quick and pleasant. Watch out, when you arrive, the check-in lobby is one floor up and your elevator is to the left. Strange that the check-in wasn't on the first floor at the door. There were 2 small beds in my room, a desk, lounge chair, and fridge. I was happy for the fridge! Always handy at this price. Rooms have strange layout & dimensions. The TV was situated off to the side of the bed. So don't watch tv long, you'll king your neck! I've stayed here a few different times and had the same strange room both times. A note on WIFI: most hotels offer speedy WiFi. This one doesn't! The Speedtest showed only 1 Mbps downstream speed. This was after 3 tests. Each one was the same. Luckily I have Verizon 5g UW and the cell service was excellent. Parking is expensive. Visitors beware: downtown is a trap. They have you where they want you! All good. It's Miller Time anyways! Anyways, come for the cheese n beers, then get outside and have some fun. Tons of things to see around town. read more

Hilton Milwaukee - TV at an angle off to the side of the bed;) - Hotels Near Me - Milwaukee, Wisconsin

The staff here is VERY rude... they talked to me and other people attending a con very disrespectfully yelling at us to sit down in the lobby and stop standing around and was only respectful to a prissy white woman who stood around and let her do just that. I also went to the bathroom with my female friend (I'm female) and it was single stall so we went in together to not get separated. The staff asked us to leave the bathroom and we complied. The manager cussed us out for being rude to staff even though we apologized for going in together and asked if we could finish up which they said of course. They also threatened to have us removed simply for asking how we were rude and what we did. If you value respectful staff do not come here, especially if you're staying for a con. read more

Hotel is old should not be named Hilton, way out of class. Old everything, elevator slow, building dirty cause of being old. Service poor, would never stay here again read more

Walking distance to third ward which is where restaurants and shops are. About 15 minute walk. The downtown area unfortunately is dead. Not much other than a foot locker store a subway restaurant and a potbelly sandwich shop The hotel has a beer restaurant with bar food and a more formal type restaurant. If you like beer it's great. Lots of options and you can share a plate of cheese curds that this area is known for The staff in the hotel is great. Very helpful and the bed and pillows are comfy This must have been a gorgeous hotel back in the day but right now I'd say nice and in need of a facelift. I stay here every year for work and it always meets my needs read more

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This hotel was excellent. I arrived at 9:00 a.m. on a Wednesday for the conference I was attending, and not only did they have a room ready for me, they also had an upgrade ready (I have Gold status since I have their paid credit card). I actually knew I was getting upgraded a few days beforehand because I got an email from Hilton, which was exciting. I had booked a standard king room and they put me in a King Superior room, which ended up being quite huge - It's almost like a studio suite, you have the bed area plus a couch, a desk, another chair, and the bathroom. As a Hilton Gold member, you also get free breakfast and access to the lounge with snacks but I was only in town for the one night and the conference provided breakfast today, so I ended up not using it. The bed was also very comfortable. My only complaint is that I did not get any body wash in my room so I had to improvise and use the shampoo... Not sure if it was overlooked or they just don't supply any. Otherwise I have zero complaints about this hotel and would definitely stay here again, it seemed a little older but it was also very beautiful. read more

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The hotel is absolutely gorgeous. The newly renovated guestrooms were lovely with very comfy beds. The decor reminds me of the Phister Hotel, but on a cozier scale. We had cocktails and appetizers at The Chop House, they have good deals for happy hour! Our bartender, Steve, was friendly and helpful. We enjoyed chatting with him. Bonus: It is walking distance to the Fiserv! We will stay here the next time we are in town! read more

Where are Sadie and Millie? The ONLY reason this hotel was even a possibility for me was because of Sadie and Millie! They are no longer here , so what you are left with is a dated, boring and GLOOMY hotel. I will not be back here until the dogs are back! Save your money and go elsewhere. This place has nothing to offer! The TV in my room didn't even work. And they are advertising the dogs on their website and at the hotel! Lies lies lies!!! Do better read more

Hilton Milwaukee - Where are my friends Sadie and Millie ? - Hotels Near Me - Milwaukee, Wisconsin

We had our wedding reception here, And have stayed here several times since. The staff is always friendly the rooms are clean and well appointed, The beds are comfortable. They have a Sunday brunch that was excellent for $21.00, an omelette is included. I'd recommend this property to anyone coming to Milwaukee. It's has a cool art deco style lobby, the Miller Time sports bar. Tons of meeting spaces. Parking garage connected. read more

Beautiful historic hotel in downtown Milwaukee. Registration is on the 2nd floor and they have a nice bar and seating area in addition to a sports bar and chophouse restaurant attached. There's not a lot else in this downtown area but it's a lovely place to stay. read more

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Recently stayed here and had some issues with the air conditioning. The room was very humid and although the temperate control read at 70 degrees, it was not cold in the room at all and was actually warm. We cranked down the temperature to 60 in hopes for it to cool down by the time we returned but with no luck. The next day we called for service but I am unsure if they checked it out as when we came back later that day, it was not the nice cool room we were expecting. Instead it was humid and warm. I woke up in the middle of that night sweating. I called again the next morning and was told sorry about that and that they would check to see if it had been serviced and would have someone take a look. We arrived back later to still a warm room. But we know someone was at least present in our room as someone made our beds and gave us fresh towels. But for our entire stay of 7 nights, the temperate read never dropped below 70, but also that 70 was WARM. I don't believe it was actually 70 in our room. I am pretty sure the rooms are temperature controlled and that the control switch on the wall is a literal fluke and doesn't mean anything. Also, the television was completely unplugged. Unplugged from electricity and from cable or whatever they had available. It actually took me until the last day of my stay to figure it out and get it plugged back in. Also, we found a boot in our room that did not belong to us. It was under the velvet chair, so that makes me feel like they did not vacuum very well. Water pressure sucked. Toilet pipes were exposed. Gym was missing 5 and 10 pound weights... looks like they were stolen or something. The lobby is pretty and the elevator style is neat but that's about it. It's nice to be connected to a Starbucks, but also weird that you can't enter the hotel through Wisconsin St as the doors were exit only, maybe cause of less security. All in all, it was a place to sleep but woke up sweating. Don't think I'll be back. read more

Hilton Milwaukee - Hotels Near Me - Milwaukee, Wisconsin

Beautiful lobby and great location but clearly they spent more time on the aesthetics of the lobby than their rooms. The bathroom door has severe chipped paint and the overflow drain cap fell off within seconds of using the tub. Definitely see some cracks around the room and surprised to not see a mini fridge. Also heads up to guests who check in through their app- the room you book online might not be the one you get in person. I booked a room with a king sized bed and walked into 2 doubles. I was told that there was a room shortage despite booking ahead of time and the staff could do nothing about it. She didn't even apologize or offer anything else. Super dissatisfied with the service and probably won't be coming here again. read more

Hilton Milwaukee - Chipped paint on door - Hotels Near Me - Milwaukee, Wisconsin

Hotel building is very old which isn't the problem, the upkeep is lacking. No microwaves in the rooms mean that you must go to the lobby to use the microwaves, however, the wiring is so old that they will burst the fuse. The air conditioning makes the room smell like dust and there is no business center. If you need to do any work or print anything out. read more

The service is slow. The elevators DO NOT work (1-2/6 work). The rooms are not ready at check in. There is no water filling stations except for the gym, but it runs out. The sheets for the beds are too small for the bed. The Digital Key also DOES NOT WORK. Overall, DO NOT COME HERE. They don't need to improve to get business because they are connected to the Baird Center. read more

This is right across the street from the Double Tree and it's a gorgeous hotel set in its time, very antique but comfortable and exceptionally clean. The front desk staff were very friendly and helpful, check-in was at 3pm but they let us park our car in the hotel garage and at check-in just bring the parking ticket to get it validated. We went to meet with friends in the meantime until check in. They have a restaurant bar that has awesome drinks and food. We really enjoyed the stay here. read more

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they have been updating their rooms and they are very nice. The only suggestion is that in the bathrooms. There is no grab bars and they only have no handheld showers so for people it's very hard and for older people it's slippery service was great. hotel was good and I would recommend read more

Great hotel and staff don't forget to see Millie and Sadie. Great location and food! read more

Hilton Milwaukee - Millie and Sadie - Hotels Near Me - Milwaukee, Wisconsin

The staff named Payton would texted me and asked if I needed anything. She would answered my request but the stuff never got delivered. I tried multiple times and her answer was always yes we will bring the stuff over. read more

So... what exactly did I find on the floor? I will say this place isn't THAT bad... I mean, it's bad but not THAT bad! Apparently, doing a thorough job of vacuuming a room is against the rules - the carpets are filthy. There is a stain on the floor and I can't tell if it's blood or something else (I forgot my black light at home - meh), and about a foot away from the assumed murder stain is a toenail clipping - it's NASTY! SO nasty that I refuse to walk on the carpet without my slippers on! While inspecting other areas of the carpet, I seemed to find other little gems that have been left behind by others of a distant (or recent) past; mystery scavenger hunt items, if you will! But, at least the beds and shower were clean! Much to my chagrin, this place is not better than a cheap motel with an art deco facade on some lonely and shady highway. I expected much better for a Hilton, and will never stay here again. Ick! read more

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Cannot stress enough do not book here. Their system would not allow me to get a key to my room upon check in, after about 30 minutes of standing there the manager offered me a suite. Once in the suite I noticed blood stains all over the bathroom floor. There was also a big blood stain on the carpet next to the bed. After addressing this with the front desk they offered me the room I was originally supposed to have which I declined because I was already creeped / grossed out, we stayed with a friend that was already in their room. On top of this i have been trying for a week to get my near $200 security deposit back and it is radio silence from the hotel. Overall extremely disappointing I would not recommend staying here to anyone. read more

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Gorgeous aesthetic, oh my gosh! I absolutely loved all the detail. The front desk staff were fine to deal with and housekeeping came quickly when we requested extra towels. Our room was clean, no complaints. There's a cozy bar lounge that is perfect for soaking up the detail in the lobby. We enjoyed our drinks; they weren't perfect but they seemed strong. I appreciated that the bar stocked local distilleries, as it prompted me to book a tour at one for the next day! read more

Hilton Milwaukee - Lobby - Hotels Near Me - Milwaukee, Wisconsin

The absolute WORST Hilton hotel my wife and daughter have ever stayed at! Room was simply filthy, bathroom had short hairs on toilet and faucet leaked (have photos to prove claims), dining was ridiculously priced for mediocre food! Housekeeping came to clean the room again, and from Friday to Sunday morning there was another film of dust on the table (enough to write your name) already built up. Something is seriously wrong with the ventilation system for that to happen and cause breathing, congestion issues, and eye irritation to both my wife and daughter! My wife and daughter drove from out of state (through a snowstorm) for a volleyball weekend tournament for THIS! In the past when you thought of Hilton hotels you thought of a clean & quality hotel stay.....but, NOT HERE! AVOID IF YOU CAN TO THOSE PLANNING ON STAYING IN MILWAUKEE...PERIOD! read more

Spent the night in Milwauikee at the Hilton City Center. We wanted to be close to Baird center for the King Tut exhibit. Good downtown location and hotel. Liked Hiltons keyless entry process! Rooms were large, spotless and comfortable with tall ceilings. Pleasant staff. We liked the locked entry to our guest room hallway. This is a beautiful historic hotel that is well maintained. Only one complaint. We drive an EV and Hilton advertised at Tesla charging station in the parking structure. We were never able to use it because another car parked there for hours. It was fully charged but never moved. They need to post a sign that charging is to be shared for all guests and limit parking in the stall to 2 hours max. Signage and monitoring by the parking security is needed. read more

About 5 years ago I was a contracted employee. As an adolescent I lived in this hotel and this made my childhood amazing. My mother would throw birthday parties and events here. We would invite many friends and family to join. I loved it so much that I became a Hilton Honors Member but tonight did not sit so well with me and left me with a very unwelcoming feeling. Between 11pm and 12am I decided to meet with my brother (who is disabled and homeless). We sat and talked on the bench, not bothering anyone. We were not rude, drinking or doing any disturbing or illegal activities. My brother is not the best dressed and his hair is not well kept. I was wearing a blazer (business casual yet relaxed) with my hair in two puff balls. I recently started my vacation from work. In the midst of speaking about getting a room for him tonight, we were interrupted by an employee by the name of William. He approached us and asked, "How are you?". I responded kindly, "I'm well, thank you for asking". William stood in front of my brother and I slightly sideways quietly for a few seconds before asking, "Do you have a reservation here". I responded modestly, "I don't have a reservation here, is there a problem?" After I asked if there was a problem, he responded with, "well this is private property". I responded "Oh, Ok, but is there a problem"? I am trying to understand if there is an issue and how it can be resolved. (Ultimately, I was thinking maybe there was an issue with where the car was parked but I have yet to get an answer let alone a decent conversation with William.) At this point my brother is exchanging words with him to where I can not completely understand what my brother is saying because I am focused on conversing with the Hilton employee. I can tell that my brother was becoming frustrated with Williams demeanor, which was very unwelcoming and disturbing. At this point, William did not address if there was an issue. Instead William looked at my brother and responded with "I am not doing this today". He then got out his walkie talkie and said "I have two individuals that are refusing to leave 5th street". Now, I am genuinely confused because we were never asked to leave and I am not understanding what the issue of the matter is. I asked him again "what is the problem". He looked at my brother and responded, "I'm not doing this with you today". I asked William, "wait....what do you mean today? Have you both met? Do you know each other? What is going on?" I then told him "I would like to speak with your manager". I did notice, after the exaggerated report in which was made on the walkie talkie, William had taken his phone out to record. Now, it seems like the employee was fishing for an incident to happen. I am a walking brand and business. I take pride in handling situations in a very professional manner. In my opinion, this was not professional. In fact, William did not decide to pull out his phone and record until after he pull out his walkie talkie. This only tells me that he was trying to escalate a situation into what could have possibly turned into a dangerous one for my brother and I who are both black, and my brother who is also disabled. It only took about 2 minutes for a manager to arrive and her name is Cy. I first shook her and introduced myself. I explained to Cy my dissatisfaction with the misconduct of her employee. I did not want to address him as "the employee", out of respect. I asked for his name but got no response. I couldn't read it on the name tag because I did not have my glasses to see (The reason why I asked). Since he was not willing to provide that information Cy told me his name. She also gave me the names of the GM and District. I will be contacting them as soon as the morning. I am very disappointed and disgusted. I feel as if we were profiled, but discriminated against because of our appearance. My brother is disabled and he was left mentally disturbed from this incident. The day was so peaceful until now. read more

It's like the Mona Lisa - from far it looks great. AC didn't work, dusty area, rugs filthy. read more

Family of four (2 adults, 2 kids) got a Hotwire reservation last minute to stay here. The hotel is historic and quite big, confusing layout. We parked in the hotel lot for the night. Kids were thrilled to meet the hotel's mascot Labradoodle puppies at check in! Lobby was packed with people, obviously popular for events and parties. We had 2 double beds on the 10th floor, perfect for the night. Nice chair and desk but super small bathroom. Barely enough room between the door and the toilet. Had dinner and family fun out. Returned around 10pm. Loud overnight once the bars let out. Walls are paper thin. We could hear people running down the halls and loud talking. Chose to have a quick breakfast at the hotel buffet before checking out. Good spread of food, expensive, but the experience was ruined by a woman at the next table over who looked like she'd had too much to drink and fell asleep in her scrambled eggs. Someone at the table next to her shook her to make sure she was all right, which got the attention of the wait staff and a manager. They moved quickly to escort her out after she demanded to go orders for herself and "a friend". When we checked out they asked if we had validated our parking. We thought so (had been discussed at check in) but were given another hotel key card just in case. Neither worked and we had to use the call button to leave. I also accidentally left my Kindle behind and was charged $20 for them to return it to me. Overall, we wouldn't stay here again with kids ages 8 and 11. Good location and probably fine for couples and travelers, but we would be better off down the street at the Hampton Inn with the kids. read more

This Hilton Hotel is living on it's reputation. Hilton Hotels have always meant comfort, elegance, and value. This is an old flagship hotel in the chain, and it really needs a makeover. I paid over $300 for for a dingy, coldly decorated room with mid century decor with a view of a parking garage I've stayed in worse for sure, but never this expensive. And my experience with reception was just short of unwelcoming. This town is full of hotels where you can get value for your price. But this is it one of them. Make sure you shop around before you decide to take a room here. read more

Was a pretty rough experience. We had to move rooms twice for various reasons. It feels like a lot of issues could be avoided had rooms been checked ahead of time. The customer is not a top priority here. I've never had such an experience at a Hilton property. read more