I was recently here for a work trip. This hotel is really elegant, looks like it's been updated within the past few years. The lobby is huge, several lounging areas with usb/charger hook ups. The pool area was nice. I planned to sit by the pool and lounge, but it rained. Upon entering my room, I noticed a mildew smell. I went around checking to see if the carpet was wet, it wasn't. It was freezing in the room, I'm always cold so no air is good for me. Any-who, I turned the air off and the smell was gone. So I figured maybe ducts needed to be cleaned or filters changed. The bed was comfortable and I loved the decorative chair. They do have a bar downstairs and also a restaurant. The Hilton employees were all pleasant and friendly. This hotel is conveniently located near several restaurants(Drago's is right next door) and tons of shopping. Overall my stay was great and I'm sure I'll be back. read more

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Don't recommend staying here if your a clean/neat freak! I don't believe the bathrooms had been cleaned appropriately. The bathroom smelled horribly of mildew (even if you couldn't see any) which made the room smell too. The bathroom floor was sticky and there was hair on the floor and bathtub. We had our teenagers in the conjoined room and while their bathroom/room smelled clean- they too had hair on many surfaces. Both rooms clocks were 2 hours ahead - without the ability to change them. When you have to go out and get your own cleaning supplies in order to use the bathroom- that's definitely a bad sign! read more

The common areas of the hotel were well taken care of and in good order. The room I stayed in needs a little TLC. From Peeling wallpaper bad mounts for for fixtures and non working outlet the details were missed. The grater issue is the overall level of noise. The suites have laminate floor and noise from the room above is amplified. in addition the structure knocks and clicks and wails all night. In the morning from 9:30a-4p the staff made an in ordinant and consistant amount of noise. in an effort to be speedy and not use their key cards they placed teh loop lock between the door and the door jamb. This may be a good idea for those who cant stand to take the 15 seconds to reopen the door but the trade off is a sprung door that when released makes a tremdous amount of noise. The staff flipped rooms from, as I mentioned 9:30a until 4:00 and i stoppped counting at 57 slams. Hilton's traditionally maintain great property's and the staff here was polite and very friendly. Again it was the execution of service or lack of basic consideration for a guest that may choose to sleep in and then attempt to work that really bothered me. Make that 58....59 slams. I guess they missed a spot next-door. read more

This Hilton is alright. I think, when I made the reservation, I automatically thought it would be a great choice because of the name "Hilton." The lobby is actually pretty nice. There's a little bar, sitting area and I think there was even a pianist performing during the afternoon. When I checked into the hotel, it was about 9PM and I was tired and hungry. There was a band playing in the lobby area for the drinking crowd. I got into my room and discovered that my room was directly above the lobby and I could hear the music through the floor. Knowing that there was no way I could sleep through that, I called the front desk to ask if they could move my room to another, quieter part of the hotel. At first the woman at the front desk said, "No. We are totally booked and have no other rooms." "You are totally booked? You have absolutely no other rooms?" I asked, surprised, thinking, 'I'm in Jackson, MS on Wednesday night. What the hell could be going on that would book out the entire hotel?' She advised me that there was some conference and she couldn't help me. I express some disappointment and hung up. Two minutes later, she called me back to tell me she had found a room for me to stay in, a couple floors up. Awesome. When I got to the room, I was able to get a room-service order in before they closed the kitchen (10PM, I think). Fried Chicken, Mashed Potatoes, Buttered Green beans and biscuits. Pretty darn good for a hotel... but, then again, I was starving. This Hilton won't knock your socks off. While the woman at the front desk did call me back to give me a better room, I wouldn't say that were the nicest of people. The bathroom/room was clean and the room was quiet-- I suppose, when on a business trip, that's all you need. read more

Stayed in Room 242 in March, 2021. Mold on the ceiling (see photo) as well as severe paint peeling in the bathroom (see photo). I can't believe Marriott allows the owner to continue to be a part of the Marriott chain. No activities due to COVId. Unfortunately, we left an iPad behind. The hotel has told us they have it, but for some reason, refuses to return it. They have my address and I have talked to them twice. There are other hotels nearby. I recommend going elsewhere. read more

Just checked & already feeling disappointed. I've stayed here before, as I travel a lot for work. The lady that checked me in was super nice, but my bathroom was not cleaned. There was hair all over the floor & on 2 towels. I also was not given a floor towel to put down in front of the shower so the floor doesn't get soaked (Hilton always lays one over the tub), although that doesn't bother me. The lack of cleanliness does. Will add more to review once checked out in 3 days. read more

I've stayed in this hotel several times over the last year. Each time the service declines. A few months back only 1 bath towel was left by housekeeping... when I questioned at the front desk I was met with extreme doubt... as if I had taken their other towel. The floors are filthy... when I got out of the shower and stepped onto the bath mat after being on the bathroom floor for one second... I saw a muddy foot print on the bath mat. Carpet is worn and dated. The last time ( August 2021) I checked into my room... the smell of smoke was so strong that I asked to be moved. I was put next to a room with a barking dog. I checked in yesterday (September 2021) again one towel, bathroom floor muddy, and carport is worn and dirty. Ice machine only works on 2 and 7 floor...there is a sign on the ice machine that has been there for over 6 months. No one has fixed the ice machine in 6 months. Vending machine for drinks...don't work... will take your money but will not delivery products. I used the phone in my room to call front desk... and was not able to reach the front desk... "someone picked up and said FRONT DESK...but the phone kept ringing and ringing... I tried several times... but no one would answer... you'd think I'd the front desk knew there was a problem they would call you back or at least come to your room... imagine if I needed medical attention... UN-PROFESSIONAL staff... lacks training. read more

Nice rooms, beds are better than most. Staff is very warm and welcoming. The only problem was a whinning sound from the refrigerator. Very high pitched, annoying and something they said was normal. I like it quiet at night, but this was too much and they couldn't fix it. The room wouldn't cool down enough at night. Had it set as low as it would go, but never really felt cool. read more

I can't believe this hotel has 3 stars. It's awesome. I stay here EVERY time I come to Jxn. It's so big and fun. The bar has a lot. And the breakfast is off the chain. The omelet guy is so cool. And my girl Amber is always so much help. Thanks from GCU read more

Stayed here while in Jackson for work. This is probably one of the nicest hotels in Jackson. They have a pool area, gym, bar, many convention rooms and restaurant. Nothing really special in the rooms. But they have everything you could need in the room. There is not a free breakfast for everyone, but if you have enough Hilton points you can get into the free breakfast upstairs and free drinks in the evening. Everyone was very helpful and nice. There was plenty of parking. The area the hotel is in is safe. I never felt scared. There is free wifi. I would recommend this Hilton for anyone staying in the area for a short period of time. read more

My primary visit to the Hilton Jackson today was for their Sunday Brunch in Wellington's Restaurant. I haven't been here in about 2-3 years so I decided to take my friend here today because I remember everything just being over-the-top nice upon my last encounter. This time, I noticed that the Hilton has fallen off some. The same workers are still there but the attention of service has declined tremendously. 1. I Had to go to the cashier and ask for silverware. 2. I had to go back to the cashier and ask for drinks. 3. We had almost absolutely no table service none-the-less. (I've used to be a server and I still left a tip tho for courtesy) lol. There was a lack of cleanliness at the buffet area. The handles to lift the containers which held the food were greasy upon touching. They used to have a towel/fancy cloth wrapped around the handles the last time I can remember. The dessert station was not replenished properly. If there is only 1-2 slices of a whole cake on the dessert table, another cake should be brought out (even if there are 5 people in the dining room or 50) because at the end of the day everyone paid the ~$25.00 including tax price tag! I'm a critic and these are things that I look at when I dine at different restaurants. The temp in the dining room today was warm. It was hot outside. I hope that the restaurant really gets it together. The lobby, other hotel representatives including the front desk were PERFECT and professional. I can't review the room because I didn't stay in a guest room. Oh! One last thing: The blackened redfish on the brunch buffet was cold. These things should be straightened out really swiftly before someone gets really sick. read more

Very comfortable & convenient hotel in a safe part of Jackson. Hilton is very consistent and this hotel is no exception. Modern decor, nice selection of restaurants nearby, pool & fitness center, business center & plenty of meeting rooms. Overall, great service and a pleasant stay. I would stay here again. read more

Stayed in August when face masks were still required. Hilton had a policy that all staff and guests were required to wear masks but this was not the case. Many guests passing through the lobby were close together and did not have their face masks even after passing by the front desk. The pool was also full of kids not distancing themselves. The room is dated and worn - definitely time for a renovation. read more

Overall I am impressed with Hilton hotels however this one missed the mark. First, I had to change rooms after a plumbing issue. After calling the front desk about it the maintenance didn't arrive until an hour later and a second phone call. Secondly, I requested at the front desk to have a fruit basket to be delivered. The front desk sent me to the bar, the sent me to the restaurant and the restaurant said they are closed. The service was horrible for Hilton standards. I do not recommend this hotel. read more

We stayed at the Hilton hotel in Jackson, Mississippi during our southern road trip in January 2017. It was a nice and ritzy hotel, though affordable, since it wasn't in a downtown area of Jackson, MS. We were only in Mississippi for a night, so it was a nice hotel to stay at. They have a really nice breakfast area (Wellingtons) and they also have nearby places which do room-service delivery to the hotel, such as Drago's. I'll review both separately. It was a really relaxing and enjoyable hotel. It was also clean and what we needed. Parking was also convenient (just out front). No complaints here. read more

Staff at this hotel were friendly and upbeat despite the fact that they work in a hotel that Hilton Corp has chosen to forget about. The facility is in dire need of upgrading, remodeling, and a three-month-long spring cleaning. Wasn't a fan of the leaking ceiling, non-working electrical outlets, and the 20 year old mattress. If the environment of this place had one-half of the staff's friendly attitude this place would be fully booked for years in advance! Looking for the Hilton Honor. read more

Beautiful hotel with excellent and professional staff. Shortly after check in I received a personal text from Alisha welcoming me and asking if my room was ok. My room was great and I had a great view from the ninth floor. The hotel is quite large. I had an outstanding experience and really enjoyed my stay. It was great to have such a nice experience while I was traveling home from vacation. I look forward to staying here in the future whenever my travels might bring me through Jackson again. read more

Rooms were ok, pretty dated but somewhat large. My sheets weren't changed before my stay, but I've come to expect that. I didn't complain, just asked the front desk for a new set of sheets and they sent someone up pretty quickly. The evening attendant in the Executive Lounge was the highlight of my stay. She was so sweet and unbelievably attentive. read more

My stay at Hilton Jackson was intolerable. Arrived at the room and the door key didn't work correctly. After getting in, the bathroom fan didn't work and the door stuck so bad that my girlfriend couldn't open it from the inside. The bed sheets were still damp and the room was more humid than outside - a sad statement given this was in Mississippi. After a long day and returning to the hotel thinking to sleep well and relax, the air conditioner made an intermittent racket which made sleep impossible. The best part of my stay was the coffee. Thankfully, the staff was able to find coffee for my room after asking multiple times. I always go to a Hilton when I travel because I know the price matches the quality of my room. However, I paid ~$140 for one night to attempt sleep in wet sheets while ignoring HVAC noise, all to wake up to the aggrevation of trying to get coffee for the room and, in the midst of everything else, the hotel doesn't even offer breakfast. I would have been better off staying in a local Super8 hotel. read more

I have stayed here three times now. First stay- terrible bed! Couldn't even sleep. Second time- not the best bed- but fine. This time- I walked into the room and was hit with that smell of an old hotel carpet that is well past the time it should have been removed! Terrible smell! And strong! The room was quite a bit too warm, I attempted to adjust the temp, but it wouldn't allow for the temp to be set lower. Which I could have lived with except that the air it did produce was WARM! Like a car blowing air warm air! Add to that that it was almost humid and it was not a pleasant night! I stay here because it is SO close to where I need to be in the morning- but if I have to come back I think I will be staying somewhere else- even if it is further away! read more

I love the breakfast buffet it's 15 dollars but all you can eat and drink. I give this a 4 but it's a strong 4 they just don't have 4.5.

The hotel is updated and very nice looking, but their service could use an upgrade. The last time I was here for a conference, they catered a breakfast meeting event. Not only was the food late, they ran out of plates and then utensils. It's not just big events, either: it takes forever to place an order and be served in the lobby bar area. When a lamp light went out in my room, I called the front desk and requested someone to replace the light bulb, who never came. Finally, on my last visit, a colleague found the previous customer's old gym socks in her (made) bed -- gross. read more

Stay somewhere else....enough said! Ready to check out and enjoy time with hubby SOMEWHERE ELSE! Will NOT stay here again. Sooo disappointed since it's a Hilton---they should do random room checks after the rooms have supposedly been cleaned! :-( read more

Not your typical Hilton. As a Diamond member, I have stayed in numerous Hilton properties and will say this is one of the most disappointing experiences I have had. Let me say, staff is very friendly. Issue is with condition of rooms and lack of follow up by management to allow this. I stayed in room 1423 and here are issues: A/C is not capable of cooling room and has no auto setting, room was not comfortable. TV did not work(power came on, but no signal except fuzzy welcome screen, shower temp only got to room temp, bathroom floors were sticky. Older hotels are fine if management ensures they are maintained. Would not stay here again. read more

I do business with the Hilton Jackson on a consistent basis for work. They are fantastic if you are booking meetings or conventions for groups. As with all Hiltons, their customer service is top notch. Their meeting space is nice, my members enjoy their lavish rooms, the food is always good and the staff is superb. read more

It is a very nice old hotel that have great service from the front desk to cleaning staff. Everything was nice and neat; so why not five (5) stars. I requested a king and got a double and was unable to use executive room nor did I get my upgraded room that I requested. The food in the restaurant is really not worth the price so I recommend going out and not next next door to their owned restaurant. Food is really over priced to have no flavor but the salad was really good. read more

Clean rooms, friendly front desk. The breakfast was good with made-to-order eggs and waffles available. Good security adjustments with routine patrols in the parking lot. read more

Great hotel and Conference center! Would use anytime I'm in town.

I can't believe they call this place a Hilton. It should be called something different. I called from the airport for a shuttle. Was told would be an hour as shuttle can only leave exactly on the hour. I told the person they should have told me that when I originally called about the shuttle. I think this upset her as she cancelled the shuttle I had to call back and speak to the manager. Finally after 2 hours .... the shuttle came. The phone in the room had a blinking message light that would not go off. It wouldn't go off even after calling the front desk. I was told to cover it. it was also programmed incorrectly. When calling for wake up call, it called 911 The place was constantly surrounded by police cars with lights on When checking out had to wait for staff to stop eating. He then shared his food but spraying it everywhere when talking with mouth full. read more

Nice hotel. A bit run down but very nice. on the upper end of three stars. It must have been a grand hotel in its hey day.

Clean and well appointed room. Friendly staff. Ample parking. Over all- a great experience!

For a Hilton, I was very impressed by the Jackson location. More so from the service than the property itself. Alisha helped me book a room at a sold out hotel (AWESOME!) and Grace helped me out with a breakfast buffet coupon after I mentioned I would rather not eat on the exec floor. The room was fine. The bar had some entertaining live music.. all in all I really enjoyed my stay. Next time I'm in Jackson I will be coming back. read more

Stayed here for a conference and it was just alright. The light next to my bed would only work sometimes and the when I told the front desk they simply just said " well alright! Thank you" it didn't bothered me much cause I only used to room to sleep in for a few short hours but the conference hall was nice. read more

Had an AMAZING time here! Staff was nice and accommodating. They seemed very organized and fast considering they were hosting two business conferences (that I knew of) and one wedding in the same week! I LOVED walking in to hear Live Jazz music from the bar every night. Pool was nice and clean! Loved the fruit basket in the gym and the fact it was 24hrs. Hotel was close to shopping and restaurants in great location. I hope to come back soon! :D read more

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Rooms are lovely. We are attending a convention here. Our meal was really delicious! People are friendly & helpful too.

The staff was above and beyond remarkable! I was traveling alone with my three and one year old. My three year old was sick and when we got there I was beyond tired and frustrated (drove 8+ hours). When I checked in, Alisha Smith helped me carry my luggage to the room because the carts were all being used (it was very busy during the time I arrived!). After I got my little ones settled, my three year olds fever began to spike, which at this point I realized I was low on children's medicine. My children were tired of being in the car, they were hungry and needing diaper changes. So I called the front desk and Alisha answered, I asked if she could have someone bring ice cream from the gift shop so my son could enjoy something cold while I tried to find a pharmacy that delivered. She was eager and willing to help me! She personally delivered the ice cream with a smile! However, moments later, Alisha had returned to my room with in hand children's medicine, pedialyte, a sippy cup, and other various items that a mom with sick children would need!!! These are not items that are sold in the hotel gift shop, meaning she went out of her way during extremely busy hours, to have these items brought to the hotel! She is a true angel and the Hilton Hotel is lucky to have such a gem!! We will be making this hotel our new stop during our travels in the future. read more

Lobby looks great but the thrill ended there. My room (404 if you're reading this hotel manager) had the following problems: an old-fashioned toilet that used probably 8 gallons to flush and took a full minute to do it; loose sink fixtures; and a tub whose coating was already peeling. Even the light fixtures were wobbly and cheap looking. Bed was OK. Pillows all soft and mushy, not a firm one in the mix. TV choices limited. Not what I expect from a Hilton room. FYI Night attendant could not figure out how to make my travel company's AmEx card pay for all 3 rooms; morning attendant figured it out at checkout luckily. read more

We stayed there last night. The staff was so friendly and helpful. The rooms were clean and neat and very nice. The staff went overboard to meet our needs including putting new bed linens on for us at 11pm after my son was sick. The hotel is very nice but the staff are what make it special. read more

I was just here for a conference and it was really lovely. The staff was attentive and helpful. Our group required a lot of different set ups and everything was always ready right on time. The food was surprisingly delicious for such a big group and the Dragos across the parking lot had heavenly food. My room was clean and the bed was comfortable. I would give this hotel a super high rating. read more