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DoubleTree by Hilton Hartford Downtown

2.9 (162 reviews)
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Daryl D.

Conveniently attached to the XL Center. I stayed here for a night and my stay was decent. I arrived to Hartford about 8:30am and my room wasn't ready yet. I left my belongings with them without issue. After having breakfast and exploring a little I was ready to take a nap. I choose the room I wanted to stay in via the Hilton app, but it wasn't ready yet so I asked the front for a room and I was assigned a different room without issue. The room itself was decently sized. There was an iron, hair dryer, comfortable bed and overall the room was clean. Hilton is merging to become a DoubleTree property sometime this year so I believe they aren't using their upper floors. I was in an Uber and saw that the upper floors of the hotel were vacant. Get ready for the chocolate chip cookies!!! My purpose for my Hartford visit was going to the convention center. There is a free Dash shuttle that is operational during the week that can take you there. There is also paid parking. Union Station isn't too far of a walk. It is also walking distance to some food places.

Hallway
Shelly S.

If you're looking for somewhere clean and nice to stay, this will do it for you. Personally, I wouldn't stay here for longer than one, maybe two nights, but it has all the amenities that you would need. The rooms are clean. The bed is comfortable and you have, a fridge microwave and refreshment area including two bottles of water. If you need a snack or drink, there's a 24 hour market downstairs or you can always go into the dining area/bar and pick up a drink or pastry item and or other fresh food. A couple of things that did turn me off about the hotel itself, is the bathrooms. You can't use the toilet without having the door in your leg or you can't take a shower without closing the door because you can't get in and out of the shower also in order to turn on the shower, you have to be in the shower and you know that cold blast of waters just hurtful in the morning lol. Small tip, if you want to turn on the hot water, you have to turn it one and a half revolutions all the way around to the left. The showers are also on the smaller side, I hit my elbows four times trying to wash my hair and I'm not a big person. Other than that, it's a nice hotel. Also note, there are not many restaurants nearby. So food options are limited.

2 double bed room
Emily C.

The Hilton has a great location and is convenient to several convention centers and large meeting spaces in Hartford. I have stayed here a few times and each time, my experience has been just fine. The front desk staff is very nice and welcoming. I am not sure if it is just a coincidence, but each time I have stayed here, I have had problems with my room keys (it often takes several swipes for the elevator, room, gym, etc. to read they key). My last visit, I was disappointed in the cleanliness of the room -- while nothing too extreme, the bedroom curtains had large stains, and there was a hair in the sink. I have not eaten at the on-site restaurant, but they are open for breakfast, lunch, and dinner. The fitness center has a few pieces of cardio equipment and some free weights, and looks over the indoor pool. If you are looking for a conveniently located hotel, the Hilton Hartford is a solid choice, but if you are looking for a nicer hotel for a special occasion, I would suggest the Marriott.

Gabe T.

Conveniently located in downtown Hartford, however the building was much older, could use a renovation. The staff were friendly and attentive. Parking is connected via garage, which helps considering it's location. There are some great food choices within walking distance and it's also near the Mark Twain Museum, highly recommend!

Ah yes! This is the life! Kickin' my feet up! With sunsets and silk PJ's in the background!
Demi A.

I have been here this week for sales meetings. The check in process was by far the easiest that I have had in a really long time. I love the staff everyone is friendly. You have the option of either a free breakfast every morning or Hilton rewards points. The rooms are not state of the art but still really comfy. The maid however does need to pay a little more attention to the slow drainage in the bathroom sink. As a person traveling for work I love how they have a microwave and coffee maker in each room which came in handy. There is only one restaurant that stays open until 10:00 PM and one Bar... Note: They set every clock alarm to 6:00 AM...needless to say trying to figure out how to turn it off with one eye open was beyond annoying. I kept hitting the snooze button on accident which kept going off every 8.5 min. Grrr!!! Make sure you set the alarm to the time that you need when you arrive.

Curtain

Well, it's not a motel 6 but at least you get what you're expecting there. My room smelled as though someone extinguished a cigarette moments before we entered the room. The curtains are stained and gross (see photos), standing water on the bathroom floor (no one's even taken a shower yet), weird patches on the ceiling and the alarm was still set from the previous guest so 5:59 AM wake-up today. No free coffee except the laughable Cuisinart in the room with no stirs! This is an expensive room for very low quality.

Takeout from M&M Grill- Sticky Toffee Pudding with Gelato and Pasta Your way with giant shrimp and veggies.
Christina M.

I have stayed here close to a dozen times and love the staff here!! Cherene is a gem and always remembers me by name and has me checked in practically as soon as I walk through the door. She is one if the highlights of this hotel! Most recently I was stuck here for the week during a major storm, and the staff did an excellent job keeping up with the needs of its guests, in spite of being at full capacity. This hotel has a boutique feeling to it where frequent guests are recognized and treated well, with the advantages of having the Hilton comfort and satisfaction guarantee. Rooms are always clean, the lobby is spacious and nice, and surpisingly the food at the M&M Grill is very good (which isn't always the case for a hotel restaurant) and comparably priced to other restaurants in the area. All of the employees are gracious and polite, and I always enjoy the breakfast and lite dinner and desserts in the Executive Lounge- Yola, Diane, and Moe greet everyone with a smile and do a fabulous job of keeping everyone fed and happy! The gym as someone else mentioned is nicely-sized and the indoor pool is a bonus! This is the only place I stay when I come to Hartford. They truly live up to the Hilton Promise!

Royce L.

Decent hotel I guess in downtown Hartford. Tall building as there were I think 22 floors. Decent sized lobby with a parking garage right across the street that is accessible via an elevator within the hotel. Nice desk staff as I was greeted and told which way to head as soon as I got in the lobby. The rooms were nice. Refrigerator as well as a desk. I didn't use it but they also had a gym and pool. They also had a restaurant in the lobby. Room service was available too but I'm not sure if it came from the restaurant.

Tight parking spacing (not valet)
Pam G.

I'm surprised valet parking is not available at this hotel. It's self parking right around the corner - not far at all; and there is an entrance from the garage to the hotel and vice versus. Still, I'd rather have valet parking. The rooms are fine, but not as quiet as you m might like them to be since you're downtown Hartford: a small city, but still with some city noise. The restaurant is good, i.e. not a disappointment when you end up eating there a few nights in a row because of snow storm. The bar in the restaurant closes early but there is a bar on the other side of the lobby that stays open later. It's very small but has Two Roads on draft.

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3 years ago

A three star hotel in every sense. Nothing too awful. But nothing special anywhere. Seems quite unchanged from years ago.

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4 years ago

It was ok, but not at all swanky. No room service. Nice staff. Clean enough. The town was dead in March.

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Ask the Community - DoubleTree by Hilton Hartford Downtown

Review Highlights - DoubleTree by Hilton Hartford Downtown

Cherene was very helpful and cheerful at both check in and then again at check out the next morning.

Mentioned in 3 reviews

Read more highlights

Hartford Marriott Downtown

Hartford Marriott Downtown

(132 reviews)

$$

Downtown

I'll start by saying, I got a great night's sleep! We booked two rooms: one corner room with a…read morelittle extra space and a standard room that was only slightly smaller. Both were comfortable, and the views were beautiful! We had both a lake view and a city view, with two windows in the corner room. The bathroom was standard, but the shower was fantastic. Everything was clean, and the overall space felt fresh and well-kept. Giovanni at the front desk was very helpful and polite, which made check-in smooth and pleasant. I was in town for graduation, so the hotel was a bit busy, but it never felt overwhelming. Our event was held in the banquet hall on the third floor, which was a convenient setup. The Starbucks in the lobby was also a great touch. Quick, and efficient service with good coffee for breakfast on the go. If you're in Hartford and want to be close to the convention center, this Marriott is a perfect spot. Comfortable stay, great service, and an excellent location.

Lovely one night stay in Hartford for a volley ball tournament…read more This venue was literally crushed by hundreds of teenage girls and their families and they passed the stress test with flying colors. Friendly front desk, prompt housekeeping, clean rooms and reasonable food options. The big negative is the parking. It was a huge fiasco to find parking in the adjacent garage. I made it happen but after a pretty lengthy search for a spot up on the 8th level. But I will say the overnight cost of $19 is reasonable for self park but will definitely pay the additional cost for valet if there's a next time. Nice centrally located hotel near lots of great restaurants and connected to the convention center.

Hampton Inn & Suites Hartford/East Hartford - Guest room amenity

Hampton Inn & Suites Hartford/East Hartford

(71 reviews)

$$

Front desk employees & clean up crew were super friendly & all smiles! Free breakfast is included!…read moreNow they know the way to my heart.I ate scrambled eggs,sliced ham, & toast w/ a cup of homemade oj to top it off. I grabbed a banana & cereal to go for later on full squirrel mode. Not bad,not bad @ all. Room was spotless & the AC was cranking. The room was equipped w/ sufficient amount of towels. A lot of hotels don't have that many towels & act like it is on an endangered species list. Only downfall was there wasn't an iron or ironing board. I had to embrace the wrinkled chic look. Bonus brownie points:I got a late check out w/ no problem!

This gets five stars for location and price. It has free parking and is located across the river…read morefrom downtown. It is an easy walk across the river via walkway to restaurants and attractions at a fraction of the coast of a downtown hotel with $20 - $40 parking. But it misses the mark in a few key areas. The hand lotion dispenser was empty. When I went downstairs on a Sunday evening, the woman behind the desk didn't want to be there obviously was unhappy. She didn't are eye contact nor acknowledge my existence other than to pick up her walkie talkie to contact maintenance. He was very nice and immediately responded. The mounting of the dispenser was such that the key slot was against the wall making it all but impossible to replace but he eventually managed to do so. I guess that is why it was empty. The hot water needs to be run for about 10 minutes before it gets to the 4th floor. I suspect the recirculating is broken or turned off. The second elevator was out which coincided with Monday morning checkout. They had Otis in early but it wasn't fixed until later. Why they don't have what has become the ADA toilet height in these places is surprising as they have become standard in homes. But the people are nice, with that one exception. The breakfast is the standard free hotel breakfast. I wish they had something with fiber in it besides the mush that might be oatmeal. Raisin Bran?

Courtyard Hartford/Windsor Airport

Courtyard Hartford/Windsor Airport

(47 reviews)

$$

My stay was at the Courtyard in Windsor Connecticut and overall it was a great experience. The…read morestaff was amazing and very welcoming. I want to give a special shoutout to Barbara who truly made me feel at home. She was warm, friendly, and went out of her way to connect with me including sharing that she has family in Southern California where I am from. Charles the shuttle driver was also incredibly sweet and kind and made transportation pleasant throughout my stay. There was only one area where improvement is needed. While most of the staff was friendly and attentive my experience with Pico the shuttle driver who worked until 11 PM was disappointing. I would not describe him as rude but he appeared uninterested in engaging with guests and lacked basic customer service manners. When greeted he did not respond. When asked simple questions such as how he was doing or about Connecticut he remained silent. His body language felt cold and unwelcoming which is not ideal for a role that involves interacting with tourists and hotel guests. Additionally, he expressed frustration in front of me to the concierge about having to drop off two groups at different locations even though the shuttle operates within a five mile radius. This gave the impression that he did not want to perform his job responsibilities. This was not an isolated incident as this behavior was consistent during all three days we encountered him. I believe this could be improved by having a conversation with him about the level of customer experience expected in his role and encouraging or recognizing efforts to provide basic hospitality

I was in the area for Christmas Eve dinner and thought I would stay at a hotel rather than with all…read moreof my family at my aunt's home nearby. I stayed here for one night 7 or 8 years ago and remembered that it was quiet and convenient, so that made it easy to decide where I would stay again. Marc at the front desk checked me in, he was so nice and since I had already parked around back, he found me a room closest to the door so I could go right out to my car. My room was spotless, bed was comfy and the water was hot for my shower the following morning. I needed different pillows when I arrived and said it was no hurry since I was headed out shortly, but housekeeping brought them right away. I need to spend another night in the Hartford area in a couple of weeks, this one is not the most convenient to where I am headed, but I will probably stay again due to the great experience and free parking (some of the hotels in Manchester are charging for parking, and that is a big NO for me!).

DoubleTree by Hilton Hartford Downtown - hotels - Updated May 2026

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