Brand new property (or it looks new and well kept). Friendly staff. Only a Dunkin Donut nearby, and the hotel restaurant was closed at night. Keurig, microwave, and fridge in the room. read more

Good hotel for one night. Plenty of parking spots and they offer complimentary tea, hot chocolate and coffee, lemon infused water at the lobby for all guests. Also saw a computer room if you want to use (and print documents, not sure if free to print though) There is a strong sulfur smell at the entrance and near the pool area. They have a gym, pool and hot tub on the first floor. Super safe as all rooms require your room key to access. Leave your bath towels in your room as there are plenty of swim towels at the pool. One nuisance is that my room had a tough time reading card key. No issues entering other areas but I went to the front desk 4x to reset. Breakfast included (bacon, sausages, scramble eggs, cereal, fruits) Breakfast starts at 5am on weekdays but 7am on the weekends. read more

The food was delicious. It was very tasty. Complemented with great ambience and exceptional service. I especially liked the Al Pastor Tacos and Chicharones. The Al Pastor was very tasty. It came with a spicy salsa and a tasty toppings. My Consome Con Carne was delicious too. It was great to have warm soup on a cold windy night. I wished I had more room to eat the other food in their menu. I'll have to come back and try the other goodies. read more

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I decided to mix things up, staying here, rather than at my usual spot next door. Hotel is just about done being renovated. They've done a nice job in the common areas in the rooms. Now, they need to work on their staff! Person at the desk when I checked in was okay, but quite flat. Usually housekeeping staff at least acknowledges you when you pass them in the hallway. Not here. They don't even look your way, never mind say hello. The morning I checked out there wasn't anyone at the desk. Only employee I saw in the lobby area at check out was breakfast attendant that looked completely disinterested. Interesting that even as a gold or platinum member breakfast is not complimentary. You get a $10 voucher for the $12.95+ breakfast. Next door, breakfast is included for every guest, regardless of status. Overall, I found the renovated property nice, the hotel solidly built, but hotel staff lacking. Would I stay again when in the area, yes, but not my first choice. read more

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Online check in and online checkout using the app, so never met anyone at the front desk. The building set up allows for close parking throughout the property and the lot is well lit. Rooms were well maintained and clean. A great Hilton Stay. Nice dining options near by read more

Went in as a couple to make a reservation today. Men were painting the lobby, so lots of disarray. We Went up to woman at front desk and I said" Hello, I see they are painting!" No response. " Does the smell of paint bother you?" No reply. At this point with no greeting I am wondering if she speaks English. Front desk woman did not open her month, not one word. No greeting ! Nothing. So my husband and I left ! I Never will return to such an unprofessional and rude woman. She needs some training in customer conversation. Hair was haywire and not well dressed. The painters were more friendly to us than this front desk , woman this afternoon. Ugh! read more

Attendant on the phone to book reservation had an incomprehensible accent and was very difficult to understand and receive accurate information. She did not quote me the rewards benefit rate and told me I can't know what that discount is until I get to the hotel. This reservation was non refundable so I can't learn of the true price until I commit which is far too costly. I think they should be able to quote me the rate that I am paying prior to committing to a non-refundable rate! read more

I was here for an event (which did go very well), however, my actual hotel stay did not. I know hotels are cutting down on housekeeping staff, so I wasn't surprised my room was not cleaned on Friday (my stay was from Thursday - Monday). When I left my room on Saturday, a housekeeper was across the hallway and I asked that my room be cleaned. When I came back shortly after five the room had not been cleaned. I stopped at the front desk on my way to my event and talked to the front desk clerk about this. She prepared a bag of towels for me to pick up after my event and assured me that my room would be cleaned on Sunday. I left my room Sunday around 11 and returned around six and my room had not been cleaned. Nothing, no trash cans emptied, towels refreshed. Nothing. After two separate requests for my room to be cleaned this was very disappointing. I was given the manager's number when I checked out on Monday. I contacted the manager who did not bother to reply. The front desk manager did reply with the usual blah blah blah. I understand being short staffed, but I would think that after two requests, my room would've been cleaned. I was out of the room both Saturday and Sunday before 11 and there was still housekeeping staff in the hallway. So I'm not sure why my room was not cleaned. The front desk manager did sort of apologize and say that they hoped that they would see me in the future. Seriously? I don't think so. Especially since I sent a direct message to the manager of the hotel and he couldn't be bothered to reply. This is really bad service. read more

This is not the quality of service one would expect at a Hilton. The initial bill was not in accordance with the confirmation rates and required adjustments. They adjusted the rates to the confirmation rates within two hours so I am fine with this. The rooms were clean. However, the breakfast costs $19. I have never seen such a poor breakfast buffet in my extensive travels. I have attached photos of the buffet. It was not a really busy time and for $19 this was a disgrace. The Canadian bacon was dry, hard and resembled dog jerky. For $19 a person, this should be a premiere buffet. The pastries we hard and dried out. read more

Hilton Garden Inn Devens Common - Dried out and hardly any eggs available - Hotels Near Me - Devens, Massachusetts

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In my recent stay (11/9) I found an adult bed bug crawling next to me after adjusting pillows to watch television. The hotel offered to move me to another room on another floor. I didn't even get to check under the mattress in the new room (which I hadn't thought to do in the first room) because I saw a squished bug on the wall next to the bed and what appeared to be bed bug casings with larve on the tv stand across the room. Hilton Garden Inn was not overly happy to do anything other than offer me a third room. Took a lot to get my trip refunded. Would not consider assisting me (knowing I was there with my son for a competition the next morning as we discussed when moving us from the first room) in trying to get into another Hilton 20 minutes away or even move our belongings. I had to text pictures as proof of the issue for them to even consider refunding my trip where I was not comfortable staying. They were also checking others in WHILE dealing with me on this matter. read more

Hilton Garden Inn Devens Common - Bed bug - Hotels Near Me - Devens, Massachusetts

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Room was comfortable and clean (for the most part). There were two areas that could have used a little more attention. (1) Clean under the mattress. I found what looked like a used condom under the mattress, as I always check for bedbugs when entering any hotel room. (2) Make sure the toilet bowl is clean, including any hard to see pee stains. I was slightly annoyed that weekend guests were inconsiderately loud. Also I had a foot stomper above me one night. If you prefer a quiet room, you might want to request a room on the top floor and away from other guests. Although this can be irritating, I suppose it is just a fact of life for staying at hotels. Would have been nice to have a channel listing for the TV or a working TV guide channel like you'd might expect. They were offering additional Hilton honor points of eating in the hotel restaurant, which I did once. I also liked the coin operated laundry room as well as a library in case you wanted to work outside your room. Overall, I was pretty happy with my stay and the accommodations. read more

I stayed at the Hilton Gardens in Devens, MA. I flew to Boston from Seattle to attend a wedding. The night before the wedding, May 5, my wife and I ate at the restaurant for dinner since we did not want to go out. I ordered the salad with chicken, and she ordered sliders. I ordered a salad in order to eat some greens since I had not eaten any the whole day. When I received my order, I began eating the salad, and halfway through eating it, I thought it odd that none of the greens seemed as if they were rinsed. I stopped eating the salad. I paid and went to my room and 3-4 hours later I had food poisoning. Instead of attending the wedding on May 6, I laid sick in bed and made 18 visits to the bathroom. When I spoke to the desk clerk, she apologized and removed the cost of the dinner from the bill. However, I spent over $2500 to fly, rent a car, and book hotel rooms to eventually end up staying sick in my room. The desk clerk was polite and said "sorry", but "sorry" does not cut it. I missed my niece's wedding and reception due to an unsanitary kitchen at a Hilton restaurant. On Monday, May 9, I called the City of Ayer's Board of Health to report the hotel and filed a complaint. They informed me that they would send a health inspector over to check for health conditions/violations at the hotel. I have not stayed at a Hilton in 15 years, and I can promise that it will be another 15 years before I stay at a Hilton again, regardless if a Hilton is chosen for wedding guests to stay. I would like to thank Hilton for providing me with one of the worst experiences in my life. So, if you planning to stay at this Hilton Garden, I am not advising you not to eat at their restaurant, but I thought it best to relate my own horrible experience at this hotel. So beware, you have been warned. Just as the nice desk clerk said "sorry" to me for getting food poisoning and missing the wedding. I can honestly reply with the same lip service and say "sorry" to Hilton for this pejorative review. read more

I really didn't want to do this review and put a bunch of people on. But I had to. From the front desk staff to the maids!!! Everyone here was so welcoming!!! I've stayed at five star hotels and wasn't treated this nice. The rooms were very comfortable. The pool is open until 10. The pool isn't that big probably because of a city ordinance (meaning if it was any bigger they would have to have a life guard and it wouldn't be able to stay open until 10) the food was awesome and reasonably priced!!! Another cool fact is fort Devens is right next door!!! I'm a boy Mom and that's big points my son loves to look at army trucks. read more

Hilton Garden Inn Devens Common - The promise that they keep!!! - Hotels Near Me - Devens, Massachusetts

The hotel is in a convenient location to my customer. I came back to my room after a nice dinner, brushed my teeth only to realize halfway through that the water was dark brown. I called the front desk and they said the city was doing something with the water lines - that would have been good info to have at check in. I have run the water for 20 minutes and it still looks just as bad. Very, very disappointing. I will not come back - ever! read more

Hilton Garden Inn Devens Common - This is the tap water - Never in 20+ years of travel have I seen this before. - Hotels Near Me - Devens, Massachusetts

This was such a great stay. Couldn't have been any better. Faith at the front desk was extremely professional and helpful which made the stay even more pleasant. read more

This was my first time stay at the Hilton Garden Inn and I hope it will Not be my last. I found the following:Super Sensational Serena,Terrific Terri,Mighty Mark,Caring Korie,Beautiful Brittany,Speedy Shannon,and Jubilant Jen to have a level of customer service,friendliness,true caring,and kindness that makes you not feel like you are a stay at a Hotel,but that you are stay with family and friends.This is indeed a Rare Diamond in a world filled with so much Coal.Thank you to a great team who really made me feel like a VIP but Equally Important made me feel like I was a friend/family member of your fine Hotel. read more

This hotel for the price is simply impeccable. It seems to brand new and it was clean, comfortable, stylish and very accommodating. I usually do not have much luck with hotels in New England states i.e. the usually pleasant Marriott's, Hiltons, Hyatts etc. seem to be few and far between up there. I was surprised to find this "gem" in NE Massachusetts to attend a nearby business event. It is situated in a new, quaint mixed use "colonial style development just 10 minutes off the Rte. 2 / Int. 485 interchange. It's about a 55 minute ride to Logan without traffic The lobby, lounge areas, rooms, bar/café is all very nice and we all enjoyed our stay here. I highly recommend this hotel if you are staying in the area. read more

The whole hidden dial, adjustable bed thing is just terrible. Whoever sold them on these things should be given a trophy...what a disaster. FYI- The continental breakfast is NOT included in the price. Our stale bagels, bowl of cereal and waffles that we made ourselves cost us over $50. read more

A private hotel situated just outside the front gate of Fort Devens. The premises are GI clean. The guests see a hotel that runs with clockwork precision. This is a relatively new property, only open for two years. However, everything seems to run as if the hotel staff had been there for at least twenty years. Housekeeping was courteous and helpful. Room service staff was timely and the food arrived hot. The breakfast bar was worth the $12.95. My only quibble is that the hot tub/pool closed at 10:00 pm. Some of us need to soak our arthritic bones, especially in inclement weather!! (LOL!!) In my book, the highest praise I can give a business is to return again. I'll be back at this hotel soon. read more

Very nice new hotel.

This hotel is ABSOLUTELY OUTSTANDING! We could not have picked a better hotel to stay at. My 17 month old and myself traveled with my husband from Michigan as he had business training for 5 days in Devens, MA. First, let me begin by saying the staff at this hotel are/were phenomenal. We couldn't have asked for better hotel staff during our stay. They each made us feel welcomed, gave us great recommendations and took wonderful care of us. One of the days we were there was my birthday. They knew my husband was in training all day and then had dinner with his co-workers that evening. They made sure to do what they could to make me feel special; my breakfast & dinner dessert were awesome! :) It is very rare that you find a super clean hotel. I am a germophobe, but did not feel "dirty" in this hotel. Again, it was very CLEAN! The food was excellent! We had breakfast every morning, drinks and dinner a few times in the evening. My husband had the salmon and I had the Mobley Burger. Both were very good. A special THANK YOU to Shannon (our morning server), Terrie (the Front Desk Manager), Serena (the Assistant General Manager), Lisa (our dinner server) and the rest of the staff. THANK YOU ALL SO MUCH for making our stay so incredible. You ladies were the absolute BEST! Caleb says he misses each of you already! read more

Good value for price. Clean and well-maintained, usable fitness room, pool and business center, solid food, ample parking, furniture in decent shape, nice TV, solid WiFi. The best point of the hotel for me was the service. Everyone was helpful and upbeat, especially the restaurant staff. The biggest complaints: At peak check-in and check-out times, the elevator capacity is too low. The beds were not super comfortable, the "self-adjustment" seemed to do nothing. The heating/AC unit ran all night even though I set the A/C for only a few degrees lower than the outside temperature. All-in-all, well worth the money. read more

Standard modern style Hilton hotel. Seems relatively new or renovated. Front desk personnel are quite nice, I. Had a broken iron and needed to iron my shirt before we left for my friends wedding and the delivered a me one to my room in under 5 min. Starbucks in the lobby. read more

This was my worst Hilton experience to date. The biggest problem was the ridiculous adjustable mattresses. I frequently stay at Hilton hotels and have never seen this before. The mattresses were terribly uncomfortable and require the guest to rip off the sheets to adjust a dial for firmness on each side of the mattress. However, the results are very inconsistent. On one bed the soft setting resulted in a mattress way too soft. On the other bed in the room that same setting was far too firm. Overall, it is unnecessarily complicated and an annoyance for guests too deal with. The result was the worst nights sleep at a Hilton I've ever had. read more

If I could give this hotel 0/5 stars, I truly would. Yesterday, my power was out, so my father booked a reservation for a room via the phone, gave his card number, personal details, etc. and was told to "come on in!". Immediately when we arrive, the receptionist was rude. She demanded a confirmation number that could not be located. Next, she proceeded to demand that my family take a seat and wait til she had it figured out. She then dealt with 5-7 customers that were checking in (separate parties) before attending to us. It took a total of 32 mins of waiting before approaching me (sitting 20 feet from the desk) and asking for my FATHER'S information. Meanwhile, he was standing right at the front desk and she completely ignored him. When I informed her politely that he was right at the desk and he could provide the needed information, she ignored my recommendation, and demanded the information out of me. Meanwhile, as time past, it was getting too late to use the pool (as it closes at 10). He specifically booked the room at the location for the pool/jacuzzi. After all of the chaos, rude service, and a long while waiting, the receptionist basically told us to fuck off while laughing stating "apologies!". When asked to speak with a manager, she stated she was the ONLY employee on duty last night. This seemed hard to believe, especially because there was a sign stating there was a male manager on duty and she definitely did not resemble the male gender. ALSO, she called the hotel next to your location (the marriot) and trashed my family to the receptionist. The receptionist informed us of this and already knew every detail of what occurred next door. She was extremely polite, the hotel next door was nicer, the pool was amazing, and the breakfast was awesome. ANYONE CONSIDERING GOING TO THE HILTON GARDEN INN, DO NOT. THIS WAS BY FAR THE WORST EXPERIENCE OF MY LIFE. read more

Three Restaurant staff at breakfast were not wearing masks including the cook. I went to manager who said it was policy that they wear them and said she would talk to them but there was a lot of laughing and not taking it seriously when she went to tell them to mask up. Then the waitress wore it under her chin not over their mouth or nose. Manager told me that the cook couldn't hear the waitress and that she had to pull down her mask to be heard. When she yelled toward him she was yelling over all the food. In the window. Waitress was the rudest I have insee a while. The food was terrible. Dinner was terrible. The food had all the same weird aftertaste and for breakfast we got our food to go after the mask issue. Took it up to the room and it was raw and undercooked. This hotel is not up to Hilton standards. There was no sanitizing in the evening and it was not clean. I will never stay there again. Also the digital key would not work there. If you want covid stay here. read more

Clean, well laid out hotel with plenty of amenities. The staff went above and beyond to welcome our family. Highly recommend.

A newer hotel to area, mapquest directions are the only mapping app that will bring you the front door (just FYI) Car gps don't seem to work either and I have a good one. The beds have controls on side to make soft (which really isn't that soft) to firm. The pool is a few doors down. The pool & hot tub room was so hot I felt faint for a sec til I had some water. Just a few suggestions to this Hilton and others. Painting the doors that 70's brown is horrible and depressing. In the fitness room you should have and pool area those large water with fruits like you have in front lobby. Everything else was great. The restaurant / bar was great had the best Cobb salad. read more

Great value for money. Had my wedding at The Herb Lyceum and used this as a local base. Worked great, we were real happy. Great service too, we left a hair drier behind and they found it and mailed it to us (which impressed me). read more

I was pretty disappointed in my stay. This hotel was the official place to stay for the SheROX triathlon. I was participating in the race so I booked a room. Unfortunately, the hotel also booked a large wedding the same night. I understand these types of things can't be planned but I was put in a room next to a wedding guest hosting an after-party. With calls to the front desk at 12, 12:30 and 1:00, I was finally able to get to sleep. However I had to be up at 5:00 for the race. The front desk manager was very apologetic and I wouldn't be posting if my subsequent email to the hotel hadn't gone unanswered. Having reserved my room in advance as part of a group rate, I expected more thought put into where guests would be placed. I would have been better off staying home and driving to the race first thing in the AM. read more

Members of my family have stayed here, I had my work baby shower in their lobby sitting area and my daughter invited friends to swim when we stayed for her 16th birthday. The staff is always friendly, helpful and the rooms (and pool) are really clean! read more

This place is absolutely affordable. They have a very keen eyes for maintaining the place and great service from the staff. Also the coffee shop, not just a coffee shop but Starbucks, is just at the lobby. Overall i like the place and hopefully be back again. read more

The hotel was on base and was convenient to bring my family when I had to attend a military function. When I arrived I saw my name on a decal as "guest of the day".... which entitled me to a free breakfast the next morning! That was such a nice gesture. It really made my day. The hotel was clean, the food from room service was good, and the pool wasn't too deep for me to be on edge as my kids played. Lastly, all of the employees were welcoming and helpful as needed. I will definitely be using the Hilton for future stays. read more

what a great place to have a wedding, Jen Mello from the Hotel helped us plan a great wedding within our budget, everyone bent over backwards to make this special day perfect. it was great having a sitting area outside of the hall, people loved to be able to step out and away from the music and talk in a quieter setting. Food was great. Rooms were great. perfect day...thank you read more

After booking The Barn at Gibbet Hill in Groton MA for my daughter's wedding the next thing on our agenda was to find an area hotel convenient for guests coming from out of town. We had about 120 of the 150 guests staying at the hotel, so needless to say I was a little nervous. The wedding was this past weekend and immediately I knew I would post a review. I can't say enough about the Hilton Garden Inn staff. From the moment my husband arrived one day ahead of all the guests we were treated like royalty! The lobby area is beautiful and the complimentary beverage stations added a nice touch! All staff we interacted with, the front desk, housekeeping, lounge staff, function staff and hotel management teams, went out of their way to be certain all guest's needs were met. All staff greet you daily with a smile and hello! The bridal suite (room 116) was exquisite! It was plenty large enough and accommodated 9 in the bridal party on the wedding day, plus the hair and makeup team, as well as photographer and videographer. On the day of the wedding, the hotel manager delivered her personal greeting to my daughter and brought a gift for the bride and groom. That was certainly a pleasant and unexpected personal touch. We opted to host an after party at the hotel. The chef prepared 40 large cheese pizzas that were hot and delicious and served promptly at the time we requested. The staff set up high top tables in a private area adjacent to the lobby lounge and this was the perfect way to end the night! The next morning the groom's parents hosted a continental breakfast for our guests in the Ballroom. We brought the wedding reception floral arrangements back to the hotel and the banquet staff arranged these for us in the Ballroom! The pastries, danish, and bagels were delicious and the fruit was fresh! Although I did not use the pool or exercise room I know several guests did and they all complimented how clean these areas were. All guest rooms were immaculate, the beds were very comfortable and very little noise could be heard from other rooms. The outdoor grounds and common area allowed guests to relax outdoors. The location was exactly what we were looking for- less than 15 minute ride via back roads to the Barn at Gibbet Hill (we opted to use school buses to transport guests to and from the Barn!). The hotel was close to area restaurants, golf courses, salons, and shopping allowing the bridal party and guests to take full advantage of all weekend wedding festivities! I am so glad we chose the Hilton Garden Inn at Devens for our wedding hotel destination. I highly recommend this hotel for anyone looking to reserve a block of rooms for a special occasion. read more