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    Hilton Garden Inn Addison

    3.4 (41 reviews)
    ModerateHotels
    Open Open 24 hours

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    That's no promise that's a lie!
    Laura C.

    Where do I begin with this room of horrors. We in on a Saturday and received room 505. My husband was parking the car, while I had to take our bag upstairs myself, no help. I entered the room with the luggage cart, noticing that the bathroom door was closed. When I opened it up, I was hit with such an overwhelming stench of raw sewage. I went in to investigate the bathroom, thinking maybe that it had been used and someone never flushed it. I nearly choked to death on it. I closed the door immediately and went back out in the room that now just absolutely reeks. I'm wondering, is all of this stench going to get on my evening cocktail dress? On my husband's dress suit? I went to call the front desk and the phone doesn't work. My daughter who is in room 128 was just now trying call us. The phone rang and rang and rang and rang. I picked up, with the phone receiver in my hand, the unit was still ringing. I tried to use the speakerphone, which did not work either. It would not connect. I then tried to dial the front desk, nothing. When my husband finally arrived up in the room, he walked in and looked at me and stated "Whew !! Tell me that wasn't you!" I said no, there's a stench in the bathroom, leave the door closed and don't go in there. Well he just had to open the door, and he got hit in the face with this wave of stench. We are not Ogres, and we do not live in a swamp, nor want to go visit one.. yet room 505, is an absolute swamp. I also noticed that there was a huge crack in the ceiling where the plaster is falling down. My name isn't Henny Penny either! My husband went right downstairs to the front desk to complaine. The gentleman at the front desk told him that "I'm sorry Sir, we already know about that and it just happens. There's nothing we can do about it tonight." This hotel was NOT at full occupancy. WHY COULDN'T THE PROBLEM BE SOLVED WITH HIM JUST GIVING US ANOTHER ROOM. Hubby also told the overnight clerk about our phone issue. Hubby gives specific instructions to the desk clerk to please instruct the maintenance man to bring a different phone up to the room. This way the maintenance man can switch out phones and not be hanging around the room with just my wife in it. Then he can tinker with it at his leisure. Well, the maintenance man showed up while I was getting dressed. I thought it was my husband! It's a good thing I was clothed! The maintenance man couldn't get the phone to work. He couldn't get a line going out. He couldn't get a line coming in. He couldn't dial the front desk. At this time, the maintenance man says "I'm going to take this phone and get a new one. I'll be right back". Moments later returns with this new phone plugs it in and with the exact same results. DEAD. No the maintenance man is telling me there is nothing he can do about it. Obviously there's something with the jack. With my husband and I being an elderly couple, if either of us were to have a medical emergency, what are we to do? Leave our significant other laying on the floor or in the bathroom or whatever and then have (try) to run down the hall (while being on oxygen) because we were at the very end of the hallway from the elevator. To take it down to the lobby, five floors, and then (try to)run around the corner and TRY to find a guest services employee to let them know that we are having a medical emergency and need to call 911!! You talk about being set up for a lawsuit if something were to have happened. It's a good thing nothing did happen. We went to the Shriners dinner came back around 11:30 both of us tired. Got ready for bed, my husband fell asleep almost right away. I on the other hand could not sleep one bit. I found the stench so offensive. It kept me awake all night long. So now I'm the one with no sleep, the driver of our vehicle ,my husband is disabled, gee thanks Hilton!! More safety issues . This is when I notice you're guarantee propped up on the desk (also a huge sign in the elevator) and I quote .. "The Hilton Garden Inn PROMISE. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any hotel team member know, and we will make it right. (Extremely bold letters) GUARANTEED." Then, in the "Welcome to the Garden" booklet that is on the desk for you to peruse about all the wonderful amenities of this hotel. With the title page reading .. "Tradition of Hospitality.. Throughout your stay with us, our team is committed to your comfort. With our commitment to Ultimate Service, our team members pride themselves on providing service that is unparalleled. For assistance, please use our Guest Service Hotline located on your guestroom phone". Use the guest service hotline? Located on my guest room phone? You mean to tell me my inoperative phone! Ultimate service? That is unparalleled? None of those promises were met!!! This hotel is a joke.

    James G.

    This place has a cultural problem. It's as if they want to do the bare minimum. Nobody is friendly or helpful. I am a Hilton Diamond member and I will not be back here. The room just won't get cold. They have Direct TV so reception sucks. The bar is just high enough to be uncomfortable. Nobody to greet me at breakfast.

    Lobby
    Jon A.

    Spent three night here last week for business. The rooms are dated, but the bed was very comfortable, water pressure was good, room was clean, desk attendants were friendly, 15 minutes west of O'Hare. Not spectacular by any means, but not bad either. I would return.

    2nd floor 2 doubles non smoking room
    Danielle D.

    I stayed here for two nights and this was an average hotel experience for me. The room was OK but kind of drab and the carpet was stained in a few spots. Excellent hot water and pressure in the shower. Soft towels seemed pretty new, unlike some I've had that are crunchy and hard from so much bleaching. The lobby and dining area are very nice. We tried the breakfast buffet on one morning and it was pretty good; a decent variety for $12.99 and you can get some made to order too! The pool and spa area was definitely average and didn't feel luxurious by any means. I didn't go in the fitness center but could see it from the pool window and it looked really small.

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    10 months ago

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    4 years ago

    Nice enough hotel, could be repainted or revamped a bit. Staff was nice and rooms were well stocked. Parking was very easy, too

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    Page 1 of 2

    Ask the Community - Hilton Garden Inn Addison

    Review Highlights - Hilton Garden Inn Addison

    We booked rooms here for our wedding back in October 2010 and Sabrina the hotel coordinator was very nice and helpful!

    Mentioned in 3 reviews

    Read more highlights

    DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove - Guest room

    DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

    (70 reviews)

    $$

    Lodging [Wood Dale IL]…read more This was our home for 3 nights... slightly away from busy Chicago. We arrived pretty late, it was already past midnight (12:15a) but grateful for the friendly and helpful customer service because we were exhausted from all day travel. We were given complimentary bottled water and their signature freshly baked chocolate chip cookies. Check-in was fast with no issues. We had no complaints with our room. Beds were comfy and we woke up with no bed bug bites. Bathroom was a little tight inside but water pressure from the shower was good. No clogged drains. Basic amenities: free WiFi, flatscreen, small fridge (except no microwave). Complimentary self-parking. This is a smoke-free hotel. Breakfast buffet available for $18.95. We tried it one morning. Not worth it... go elsewhere for a better breakfast. Review #3809

    The DoubleTree Chicago-Wood Dale-Elk Grove is about a 20-minute drive from O'Hare Airport, making…read moreit a convenient option for layovers or quick stays. It's not connected to the CTA or Metra, so you'll need a car, and the hotel sits in more of an industrial area without restaurants in easy walking distance. Being on the west side of O'Hare, you will hear plane traffic. During the day it's noticeable, but at night it wasn't loud enough to wake me. The hotel itself is older and shows its age with dated hallways, carpets, and elevators, but what it lacks in aesthetics it makes up for in value and service. Rates are often much lower than other Hilton options near the airport, and every staff member I interacted with -- from the front desk to housekeeping to the bar staff -- was genuinely friendly. The property features a fitness center and a surprisingly large indoor pool (one of the longest I've seen at a Hilton), though there's no hot tub. The restaurant serves typical pub-style food -- I've tried the burgers, sweet potato fries, and quesadillas, all of which were decent and convenient when you don't feel like driving out. Overall, this was my 3rd or 4th stay here, and while the hotel is definitely dated, it's convenient, affordable, and reliable if you just need a place to stay before or after a flight.

    Eaglewood Resort and Spa - Golf course

    Eaglewood Resort and Spa

    (287 reviews)

    What s pleasant surprise! The Eaglewood resort was an excellent venue to attend a work conference…read more The property is older, but is well-maintained, has comfortable rooms with basic amenities and multiple conference room options with indoor and outdoor break areas overlooking the golf course. The hotel features a bar and large lobby area for welcoming groups and gathering and there are plenty of convenient restrooms throughout the property. In addition to the 18 hole golf course, there is a glow in the dark putting area, perfect for a fun evening activity. The food was absolutely delicious for every meal during our 5 day stay and the staff went out of their way to be helpful. The property is located reasonably close to O'Hare and is easily accessible from the expressway. I would definitely recommend the Eaglewood Resort for large group events.

    This resort was likely amazing in it's hay day like 20-30 years ago. It is still overall fairly…read moreclean but the decor was somewhat The Shininh creepy... However!!! I flew overnight and they immediately got me a room. The service at the desk was direct but ultimately he was happy to help although he initially seemed icy. The walk to the room in the north tower was a hike!!!! Like give yourself 15-20 minutes to get to the conference center long. Several ramps up on the way to the room and down hill on the way back. The room itself was a good size. They are sorry if weird shaped. Like a trivial pursuit game pie piece. But because of that it was large. My view was of the golf course and it was relaxing and gorgeous. There is a nice balcony deck and it was a great size! The carpet was literally worn in areas and the wall paper was peeling in areas. But the bed was comfortable. The desk was older but LARGE which i loved. There is an arm chair with a chaise foot stool. Truly the room is great sized. Just older in decor and wear and tear. There was no service no matter how many days you're there unless you ask for it. I didn't need it. There were two bottles of water and a coffee maker but no cream. There is a mini fridge in the nightstand. All lotion and soaps (including shampoo and conditioner) are mounted on the wall in the shower. The shower is old and dripped all night but works great. The toilet is very low to the ground which was hard for me being as tall as I am. Overall with some updating i would love this place. The conference center was nice and the food was good. The conference center bathrooms were huge. Again with some updating I would stay here again.... or for a conference.

    The Westin Chicago Northwest

    The Westin Chicago Northwest

    (233 reviews)

    $$

    Hotel - staff were friendly and professional, check-in was simple and quick. Appreciated that I…read morewas able to check-in early. The room was large, clean and open, which was nice. During the weekend that I stayed, they had a dance competition, thus is was noisy. Additionally, looks like the rooms are going through some renovations, thus you can hear some construction noises, be mindful of that. Hotel is 4 out of 5 stars. 400 Park Bistro - had an opportunity to try their breakfast buffet. The offering was decent, eggs, sausage, bacon, pancakes, waffles, biscuits, along with toast area, fruits, cereals, drinks etc. They replaced the biscuits with pancakes on the second day. Unfortunately, the pancake, biscuits and waffles were cold. Not sure if they turned on the heater or not, but they shouldn't have served those. I would give 1.5 out of 5 stars for the food from the buffet and I hope it was just one off on those two days that I had it.

    Well to start with i had to sign a waiver that if we used our white washcloth for makeup removal…read moreand they were stained we would be charged and that black cloths were available upon request. I requested 3 times and we never got them. 2 of the 4 elevators were down the entire weekend! When you are here for a dance event and everyone gets out at the same time, it's a real problem. Got my exercise from the stairs. We had a late check out but our room key didn't work and with the elevators down that was an issue too. The food and service in the restaurant was awesome though!

    Hilton Garden Inn Addison - hotels - Updated May 2026

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