Our first impression of the Hilton Fort Collins was that it was fancier than we'd expected, but it went downhill from there. Although the hotel had a large parking lot, parking was $15/day through AirGarage. This could be paid through your phone, but the platform did not accept Apple Pay. The first day went smoothly but on the second day of paying for parking, I got a notification that my "reservation is in progress", which apparently did not mean that the payment went through. As a result, I was charged a $20 fee the next morning. We were also surprised to discover that the hotel was basically CSU Rams themed - from the lobby decor to the Rams polos worn by the staff. The interior was very nice though, with a spacious lobby and clean, modern decor. Our room was also clean with super comfortable beds. However, service was pretty lackluster. We tried to call for room service multiple times but the calls were unanswered. The front desk transferred us to the bar, which also did not take the call. Our room was also not cleaned at all during the two night stay. Overall, not terrible but I probably wouldn't stay here again. read more

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This was, without question, the worst hotel I've ever stayed in. After a long flight with two small children, I arrived to find no one at the front desk. I had to wait 25 minutes and eventually had to call the hotel from my phone just to get someone to come check us in. The room was in terrible condition. The pullout bed was broken, the sheets were dirty and extremely worn, and there were only two low-quality layers of bedding--no real comforter. The carpet was torn, the lamp didn't work, and the overall cleanliness was unacceptable. I was even bitten by a spider during my stay. The noise level at night was also awful--music blasting from another room and loud noises from outside made it impossible to sleep. I filed a complaint, and all the hotel offered was a little over $100 in compensation, which doesn't begin to make up for the experience. They made no effort to genuinely apologize or make things right. I strongly recommend avoiding this hotel. The lack of cleanliness, poor service, and unsafe conditions made for an extremely stressful and unpleasant stay. read more

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We booked Hilton Fort Collins for Father's Day weekend and paid extra for executive lounge access. Unfortunately, the experience was frustrating from the very start. The information from the website, staff, and chat/text support was completely inconsistent. We requested extra pillows and microwave access for our toddler ahead of time and were told it would be no problem--only to be denied both at check-in. We were told to use the lobby microwave (we were on the 9th floor). The executive lounge we paid for wasn't even open on Saturday, despite being told refreshments would be available at all times. Breakfast was also confusing. At check-in, we were told it was on the main floor, only to go down and be told it was actually on the 9th floor, with no clear service time provided. By the time we figured it out, there were only 20 minutes left. Room keys kept deactivating, and we had to get them reset multiple times, wasting more time riding the elevators than relaxing. To top it off, they charge for parking in a low traffic area. This stay didn't feel like the Hilton experience we expected. What was once a trusted name now feels like it's gone downhill. The service, amenities, and overall experience fell far below the standards of a 4-star hotel. Definitely not worth the price or reputation. read more

This place is absolute trash!!! We came for a game day and the home football team happened to be here, so all of our rooms got pushed back. We booked a month in advance and guaranteed check is by 4 PM. It's been an hour and the best they could offer is two double beds even though we book suites. We are diamond members and still no compensation. Also, the bar is absolute trash. You would be better off to stay in the dorms. I would appreciate if somebody from Hilton actually reached out to us to fix this problem. It's so infuriating as we spend hundreds of thousands of dollars every year staying at your hotel because we travel for two weeks every month. Next time we're going to Marriott . read more

While the hotel is nice, I really don't understand why it's necessary to charge $15 a night to o park when nothing is going in town. Also, if you are FORCED to pay make sure the staff isn't RUDE and quits saying it's a third party site and they can't help. I will not ever come back for that reason!! read more

The man at the front desk kept cutting me off while I was trying to ask a question. He was very defensive about just a question about the indoor pool. Very aggressive and awkward encounter. We won't be booking here! read more

Stayed here back in September. The rooms are clean. The staff is nice. Monica down in Starbucks is so sweet. Walking distance to a lot of different places. It was my third time staying here. So far it's been my go to hotel when I'm in town. read more

Checked in. Close to the main campus. You have to pay to park 15$ a night apparently which is slightly annoying. The inside is very pretty- they were having a silent auction. We stayed in a room -- king bed with sofa. The room is a nice size. That said, the bathroom was obviously not cleaned prior to us checking in (around 5:30 PM). There were (what I presume to be) beard hairs on the ground and the toilet had very obvious poop splatter under the toilet seat which was disgusting. I didn't take a picture as I was running late for dinner. We alerted the front desk about it. Then left for dinner. Came back after 3 hours and the poop is still there. Picture attached. Water is only available for free if you are an honors member- silver, gold, diamond. Not a regular member or a regular guest. A crib with mattress was available but no fitted sheets for it. The shampoo/conditioner/body wash are bottles in the shower that anyone can open. The bed, sheets, and pillows were comfortable. Wouldn't stay again. read more

Hilton Fort Collins - Dirty toilet - Hotels Near Me - Fort Collins, Colorado

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I guess I'm done with Hilton. All of their properties are going downhill and the level of service has diminished so much, you might as well stay at a Motel 6. I, too, was surprised that I had to pay $15 to park - and it had to be done by going through a secondary service. Why? Why are staff unable to handle this? This seemed like a ridiculous additional hoop that patrons must go through. So much more efficient for everyone involved for the hotel to simply charge the card they have on file for me. Why make your patrons do additional work to pay for parking? This was my first turn-off. I also was extremely frustrated that I couldn't slip into a business center and print out two Word documents that I needed for my work the next day. Oh no, your usb is too dangerous for our system. Really? Come on, Hilton. If you can't figure out a way to provide your guests - many of whom are working professionals (or students, in the case of Ft. Collins) - with a printer? then that's pretty sad. Of course, at least I can take a soothing soak in the hot tub, right? Wrong. Out of service. It took me 20 minutes to get connected to the wifi. The staff here seem nice enough. It's not their fault. But from a corporate level, I don't get it: Hilton used to be one of the gold standards for travel accommodations. And they also used to be somewhat generous with their Hilton Honor members. Is Hilton in such bad financial shape that they can no longer reward loyal patrons with free parking, or a free breakfast any more? I'll use up the few points that I have left with Hilton and will be moving on. read more

"ITS NOT MY FAULT YOU'RE PARALYZED!" "ITS NOT MY FAULT YOUR WHEELCHAIR BROKE!" These are the words Patty, the Night shift supervisor told my wife and then me to my face, as we checked into the hotel. I was at their hotel, in preparation to race in my first Para-Gravel Bike Race, in beautiful Fort Collins, Colorado. It is also the same place where I became paralyzed 11 years, and 7 days ago to that day. My wife and 12-year-old daughter were so excited for this day to arrive. Because my chair was temporarily without power the heavy rain made it impossible for my wife to unload safely. My wheelchair with me in it weighs 700 Lbs. and a wet ramp made the conditions unsafe. I asked my wife to go back inside and ask for a valet, or employee to assist me with, luggage, and hand cycle, (which is clumsy to control with effort), and then me of course. Soon after my wife was greeted with an agitated supervisor Patty. She greeted in my wife in Spanish with a Pissy attitude. She refused to help because she would not get wet and that it was not her fault that I was paralyzed, further it was not her fault my wheelchair is broken, but in hospitality? More to Say. More to Come. read more

Went there because my husband had a work meeting and this was where everyone was staying. you have to pay for parking online. the hot tub jets were out of service for the 5 days we were there. one of the elevators was out of service most of our stay. worst of all there was no refrigerator in the rooms. the lack of a fridge and the lack of an elevator were the biggest inconveniences. there were some big groups coming in and waiting for the elevator twas taking forever, our room was on the 6th floor so we weren't taking the stairs. staff was pleasant. they didn't have touristy literature out, but when I asked for local stuff they dug a couple out for me. read more

Remember to always check Yelp before you pick your lodging. You have to stop your check in, go to the parking lot to get the license plate of your rental, log in on some random website and sign up for overnight parking. This is the first and last at this hotel. People deserve to check in in a timely manner not this ridiculous method. read more

This was a good stay! Hotel rooms are clean and large. We didn't feel cramped and had plenty of space to lay out our stuff on the couches. Location is literally adjacent to campus, so it's walking distance. If you want to go to the downtown area, it's a few minutes' drive or a twenty-minute walk. There's a gym, jacuzzi, and pool (all indoors), plus a restaurant and Starbucks in the lobby. Lots of parking. I just wish breakfast was included, because I was told that a few years ago, it was for everyone. read more

I recently stayed at a Hilton property and had a pretty disappointing experience. I left my signed Emmitt Smith Dallas Cowboys jersey in my room, and when I realized it was missing, I contacted the hotel within 3 hours. Unfortunately, their response was lackluster at best. I vacated the room early in the morning, which means plenty of time for a staff member to have checked the closet for the jersey. I was told to fill out and complete a lost property form via a link sent to my emails. I have received a number of AI generated responses to my email stating the Hilton was unable to find the item. It felt like no real effort was made to locate my jersey. I can't help but wonder if it was simply overlooked or, worse, if an employee took it. It's really disheartening when a hotel doesn't seem to value your belongings or provide proper follow-up. On the plus side, the facilities were nice, and the staff was friendly, but this experience has definitely soured my impression. I expected more from Hilton, especially regarding lost items. I hope they can improve their lost-and-found process in the future! read more

Total pain in the neck to deal with. Unhelpful staff. The gave us a crappy room. Have to pay for parking. Parking app doesn't work.

I travel for work hundreds of nights a year and can say this was once of the most dismal hotels I've stayed at. Granted the hotel is tired and needs a makeover but I would say that's not fault of management. Having an executive lounge that serves soggy potato's and cold eggs is shameful.there was zero signage indicating if sausages were pork,chicken,turkey etc. They market a restaurant being open every day yet neglect to tell you there is no ala carte dining on weekends and it's also a sad breakfast buffet which I would have paid for since executive lounge was inedible. For a "business hotel" there were no outlets with USB ports ,a light was on one side of bed not both sides. The large I. Room mirror was blocked with a coffee maker refrigerator unit which made mirror useless. It's ironic the rates can be as low as 85.00 a night but then go to over 200 for the exact same amenities. The staff needs training about "daily f&b credit as twice I was given incorrect information regarding the credit. Let's not forget the mandatory parking fee for a non attended parking lot with no gates ,security or safety .. I've stayed at "lesser" brands of the big 3 hotels that were better accommodating.. A total shame for what is supposed to be a full service brand hotel. read more

I always love my stays here, and being a diamond Hilton member helps a lot too! The rooms are always clean and feel nice. The beds are so comfortable. The price is competitive to other hotels in the area. Lots of space in the rooms. We will keep coming back! read more

Hilton Fort Collins - Executive Lounge - Hotels Near Me - Fort Collins, Colorado

I dislike leaving poor reviews, but there way too many other options for places to stay in Fort Collins to even bother staying here. First, the hotel is dated, dark and a bit musty. I am being generous in granting 2 stars, but I understand we're in the middle of a pandemic and there is a huge staff shortage especially in hospitality. Although this property has no control over what time trains roll by, this alone would keep me away. Expect to hear train horns at random times of day, yes, even at 2am. So bring a set of ear plugs. On my first night, I was tired from traveling, so I decided to go downstairs to the hotel restaurant to grab a bite. Well, I basically sat for a while without being acknowledged as 3 separate individuals were recognized after I was there for some time, so I decided to go elsewhere, annoyed, tired and hungry... -_- One good perk was that the Executive Lounge was open in the morning, albeit with limited offerings. It usually just had eggs, breakfast meat, yogurt, and some pastries. Nothing mind blowing, but I was glad I didn't have to venture down to the hotel restaurant after my first night's experience. I don't anticipate having to visit Fort Collins much more in the future, but if I do return, staying at this Hilton will NOT be at the top of my list. read more

I stay at this hotel 5-6 per year over the past three years because one of my kids goes to school at CSU and Hilton has nothing closer. Once again we are treated by rude behavior at the bar in the restaurant. It's the same bartender every time we are here. It's clear no one cares about the Hilton image at this hotel. The bartender was telling our friends that they had to read the beers off the menu us "because he was tired of telling them about what's on the list." How this guy has not been fired by now is beyond me. Then we ask for another beer and he says "I called last call already. Don't know why we didn't hear him. No I can't get you another beer." At 10:45pm at night. Awful service. Someone from corporate Hilton needs to come and do a deep dive into this hotel. Because the service sucks. And oh by the way, there were 22 people still at the bar wanting to get drinks at 10:45pm at night and the bartender closed the bar. Lost money for Hilton read more

The issue is a few years ago they got greedy and started charging for parking... we went there the other day just to patronize their bar and got a ticket... last time we stayed there at the hotel we got a ticket. STAY FAR AWAY from this place. They are not interested in you as a guest all they are interested in is your credit card. I would not stay at this Hilton property if you gave me a free gift card and paid to have me ubered there and I live in Fort Collins. We used to stay there all the time just for a stay cation... believe me we are working to tell everyone we know NOT to stay there and will so everything we can legally to see that either they change their process either parking or that they get shutdown. read more

Terrible customer service. Second rate run down hotel that charges $15 for parking in their paved unsecured uncovered parking lot in FT COLLINS?? Asked for a quiet room (not a full hotel) and landed in a crappy room next to the ice machine. Can't sleep. Wi-Fi absolutely sucks. Never again read more

I had a very nice stay at the Hilton Fort Collins. The front desk was very helpful and friendly. In fact all stay were nice and all loved their jobs. From the front desk, to Starbucks, resturant staff housekeepers and the wonderful lady in the VIO Lounge on the 9th floor. She was a lovely person who really does Love working for the Hilton. The grounds were nice and clean, the pool and work out areas were new . Best part is the hotel is directly across from CSU/ Don't stay at Best Western on campus it is nasty. Had a great trip. Will make this hotel my go to spot. read more

We stayed and were given a parking coupon for free or discounted parking (not sure which it was supposed to be.) when going through to register my car online, I went to input the coupon code to reduce or waive the $15 charge. It would not take the coupon. When telling front desk, she wrote something on a post it note and said she would tell her manager. Still, the charge remains two weeks later. We chose this Hilton, because it said "free breakfast for all rooms". When we ate their buffet, the server charged us $38. When going (again) to the front desk, he just said "sorry, that is for certain rooms only". No compassion or understanding at all. Just defensive and I was quite nice. Lastly, I left my iPhone behind in the room. I called later that day. They transferred me to housekeeping which was a voicemail. I left all my info. They also sent me a text link to complete to register the lost phone. When completing the form, I was unable to "submit" clicking here. Housekeeping never called me. This place is run by nerds who have not concept of customer service. Worst hotel experience I've ever had. read more

Overall a nice hotel, upper end of the options that are out there. Rooms were nice and spacious and great views. Centrally located for the CSU campus and Canvas stadium. Now, unfortunately there were a few fixable issues and signs of the 'little things' being overlooked. Only one elevator was working, which made the waiting much longer than it should be, up to 10 minutes. I get it, they break down, but it should have been fixed right away. The jacuzzi was broken as well, which takes away a nice feature of the hotel. Our room, though nice, smelled a bit like smoke, had a running toilet and a non working bathroom fan. The hotel clearly runs a lot of events, which is great, but it also turns the place into a very loud and overrun space if you're just trying to have a nice, quiet stay. Not sure what you can do about that, maybe trying to keep the event contained in the room and not allowing the music and intoxicated people to drift into the hotel quite so freely? Again, we loved our stay overall, just a little more attention to details and this is a five star spot. read more

Won't be returning. I have stayed at this hotel over the decades, even when it was the University Park Holiday Inn. I see no reason to stay here again. For starters, they ding you $16.00 for making an online reservation. They charge you $15/day to park your car in their parking lot (it used to be free). One of the two elevators didn't work and there's a long delay to get to your floor. Reading other reviews, this has been a problem for at least THREE YEARS. They first booked us on the second floor and the window starts about 5 feet off the ground and you get a "beautiful view" of the HVAC systems and satellite dishes. The ice machines on our floor and another didn't work. Last, the bar closes at 10 PM which I found rather odd. I don't see any reason to stay here again. read more

This hotel is absolutely a trash can. The room I had was disgusting and dated. The parking lot had homeless hanging out in the back. The pipes are so loud it sounds like the water is crashing through and not to mention the walls are paper thin. I was shocked we I received my room. The bathroom looks like it had a dried pee stain on the floor. Is this a Hilton or motel 6?! Save you money and stay elsewhere! read more

The Hilton was a clean and quiet hotel. The lobby area was nice and inviting and the staff was very friendly, which is a nice touch. (This review is nothing to do with them, they all deserve a raise) There are a few things that could be fixed. The parking at $15 is a little much. This hotel is one of the most expensive hotels in the area and the parking lot is big. Having it be included in your price is just good customer service. Give your customers tags to hang on your rearview mirrors so not everyone can park here. It's just a nice touch. There is no mini fridge in the room. That's a super inconvenience as we like to go to the grocery store for some supplies. I understand the no need for a mini bar but a basic mini fridge is a standard touch and one we didn't realize wouldn't be in our room. The ice machines are broken. Fix them...simple. The bar doesn't open until 2pm. Now normally that's fine but on vacation, sometimes you want to wake up with a bloody mary or mimosa with your brunch for football. I found this strange for an upper priced hotel. With all that being said, for our personal needs, Hilton may not be a great option. That's just us but maybe it will help someone make a decision based upon what they expect on a hotel. read more

Have stayed at this hotel many times over the last 3 years (my child going to CSU, it's the closest to campus) but this stay was even worst than the others. You now have to ASK by notifying the front desk to have your room cleaned. I did, but my room was never cleaned, being at the Executive Level floor, you would expect decent service, like a daily cleaned room. For my 3 nights stay, the room was not cleaned once. When I mentioned it to the front desk, I just got a "sorry about that". read more

Cons: 1. windows at least 6 feet above where a normal window would be. There was a view of the sky. This was my first impression. I thought well I can live with this. 2. I chose this hotel for room service amenities only to find out they do not serve room service on the weekends!?!? 3. To find this out I had to call 5 times before the front desk picked up the phone. They were not busy, I could see them from my room. 4. The initial call was an immediate transfer to the bar without letting me finish my sentence. The front desk was rude. 5. The $20 breakfast buffet was disgusting. Despite listed amenities, dining room, you could not order off the menu. 6. The room layout was bad. Couch was facing the desk as opposed to the TV. 7. Starbucks did not have COFFEE! The person who orders was on vacation. Unbelievable! 8. No refrigerator. Pros: My room was clean and well-stocked. The bed and pillows were comfortable. read more

I have traveled all over the U.S. and Mexico and stayed at Hiltons. The one in Ft. Collins on 425 W. Prospect charges $15.00 a night for parking?? Refrigerator and microwave upon request?? I will NEVER stay there again and hope it catches fire and burns down!! read more

I am a Hilton Diamond member and loyal customer for 23 years. This is the first time I've given a negative review for a Hilton property. Do not stay here. Service is poor. Rooms are standard. It is also not close to interesting restaurants or downtown Ft Collins. I did have a situation that would have been handled by a professional team. Management was super poor, so low marks. read more

We had a terrible experience staying here over the Holiday weekend. We spent one night at this Hilton, and were eaten alive by bed bugs. We let the hotel know about our situation and the manager Daniel called us back later to say "the bed bugs were not from his hotel and we must have picked them sitting on a couch". No remorse whatsoever. I would say avoid this place at all costs. read more

Hilton Fort Collins - Bed bug bites from the Hilton Fort Collins - Hotels Near Me - Fort Collins, Colorado

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Dee was very kind and courteous. Excellent quality customer service. I will definitely recommend this Inn to friends.

This place is exhausting to deal with. The staff and rooms are nice, but all the hoops you have to jump through don't make it worth staying here or having a group come here. First, the parking situation is handled through a third party. The entire goal is for you not to pay for parking so they can charge you a huge fine and no one at the hotel can adjust it for you. (And when you do see it in the day, it involves a damn QR code that points to...texting?) The elevators involve a key card situation that no one could figure out. Breakfast is a whole other thing, and by then I was just too damn tired to deal with it. Charge me a flat rate that includes all this nickel and dimming. read more

I am in town for eight days for a softball tournament. The rooms at 204/night with no refrigerator or microwave. You can request one; However, they are out. Be sure to budget eating out three times a day if you cannot get a refrigerator or microwave. The food in the hotel is very pricey as well. If you are a light sleeper or suffer from insomnia, run! The train runs all night long and is very close to the hotel. We were startled by the laying on the horn at 2 am, well as every few hours afterward. After spending over 2k with a parking lot view, I must say I'm ready to go home. The hotel lobby is stunning but lacks peacefulness in your room. read more

Room in disrepair. Worn and soiled carpet, torn drapes, dirty inside windows. No in room safe. Parking fee not revealed until check-in.

smells damp, rooms are rundown, parking is $15 a night. will never. ever. stay here again.

Last night me and my parents stayed here for one night and we liked it and bed was comfortable. The room was very clean. We were visiting family that is why we came here. We'll be back again not sure when. read more

Hilton Fort Collins - Tv - Hotels Near Me - Fort Collins, Colorado

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This hotel is like the abusive Siberian priest of a Chekhov novel: unloving, exploitative, and false, yet occupying a high station in the community. This is one of Fort Collins' more expensive hotels, wasting a broad piece of real estate among CSU buildings. You may expect, or even be told by a representative, that your $150 a night will gain you such amenities as breakfast or your dignity, but you would be mistaken. Expect no little kindnesses. Expect an elegant lobby underpinned by neglect of the customer. Expect a grasping corporate claw, pinching at 5- and 10-dollar fees for such little nothings as breakfast, parking, wifi, and the bottle of water in your room. Details: upon my last stay (which shall most definitely be the last time I stay in a Hilton, Hampton Inn, Homewood, etc.), I learned after checking in that literally nothing was included in the substantial room rate: -breakfast was not included and would have cost some $30 extra -my devices would not connect to wifi, claiming I was already using my allotment of devices (I had connected with exactly zero devices)... but I could certainly buy my way to wifi -parking was extra despite their large, empty wasteland of a parking lot -in addition, the Hhonors rewards program is absolute garbage. In 2014 I stayed in a Residence in for two weeks. That was December; by the following February I learned that all of my points - over $1800 of room fees - had "expired." Ludicrous. By all indications, Hilton is moving toward attractive lobbies while neglecting the needs of the customer. I wish the Hilton in Fort Collins, and the whole brand, the very worst of luck. read more

Hilton Fort Collins - Cute touch. Walls should have condom wrappers stuck to them whenever possible, especially when you're paying $150 a night. - Hotels Near Me - Fort Collins, Colorado

Pleasant environment Great staff Walkable to mall and stores Indoor - outdoor Pool and hot tub. The hotel currently has a mix of longer term guests and business traveler. On-site car rental. Uber and other car services are available The hotel has undertaken some basic environmental action but has additional areas of improvement. Encourage additional action by asking for action plan. read more