The male employee is very rude and unprofessional. Needs to learn the basics of his job. Almost…read moremissed my flight because of his incompetence

Have had meany help full points of service with management…read moreand friendly handling of billing and postal receiving. I would recommend this storage business to anyone.

We used Town and Country for our container pull from Hilo Port to Keaau. Container pull was…read morecontracted by Conen. The Conen driver was very courteous and helpful when dropping the container. He arrived promptly. TC movers were Jacob, Beano, and Delson. Courteous and professional movers who got things done fast. They had a ramp for the container and dollies. Lisa and Robert handled the behind the scenes. Everything for our experience was smooth as can be and kind on the pockets given the Corona virus situation. Glad they were around. We would recommend them and hope they bring you the same positive experience. Aloha.

Robert and his crew arrived on time to unload my. Belongings from the container. The communication…read morewas top Notch as well as the professional service I received. 10 out of 10 would highly recommend using town and country movers for any jobs.

Our entire experience from the call to rent a storage space up until going in person and receiving…read morehelp was 10/10. We wanted to say that the manager kyle was very awesome and attentive with our needs. Glad this was our first choice for renting a storage space ! mahalo

Not too often do you come across a person who is well-versed in the lost art of diplomacy. Someone…read morewhose professional tack has been tried, tested, and completely tampered with the firey furnace of public relations, like Manager Donna Kualii's has. This has been, as on several occasions, her unapologetic position description, thereby validating this customer's approval rating. In her wake, she leaves an indelible impression, a remarkable inprint; one not soon forgotten by the fortunate facing the most unfortunate situations at her well-managed facility in Hilo, Hawaii Her willingness to slay situational dragons for the sake of her tenants, is a refreshing quality that wipes away the bitter aftertast of other managers, who's success is solely based upon numbers and not of public opinion. Perhaps I was an umpire in my previous life; on saying it, exactly the way I saw it. I'll bet dollars to donuts, the news about Donna's noteworthy performance at Extra Space, has already circulated domestically and aboard; notwithstanding, I still give Yahawa-TMH, great praise for clearing the cosmic debris to see this shining star, most clearly. A financial raise would appropriately match her elevated dedication.

What an easy, upfront and friendly experience this was for me and my partner Taylor…read more Andrew, the office manager, was extremely friendly, helpful, and has excellent communication skills. The facility itself is over 20 years old, but you'd never know that by looking at it. It's so clean, and extremely well kept! Highly recommend this place.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 16-180 Mikahala Pl is no exception. Our Kea'au storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near Mamalahoa Hwy and Kipimana St, we're trusted by neighbors in Kurtistown, Hilo, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Never rent there My storage was broken into 2 times 3 days…read more Christmas day i went to my storage . door was peeled open like a can . I had to call the office and cops because they are all closed for Christmas And they post it closed holidays. So all thieves know when to rob them. The only reason a manager came because he had to let the cops in for the report. They told me sorry. The very next day yhey called me to say sorry again the thieves came back peeled the new door open again Not just my storage 15 others. 4th st and grand Santa ana Never rent extra space storage the thieves came through a unsecure fence. And i took pictures after we all got robbed they fixed the fence. I have pictures of before we got robbed. The fence and after . DONT RENT THERE OVERPRICED AND NOT SECURE I LOST EVERYTHING ALL MY WORK TOOLS AND PERSONAL PROPERTY .. I WAS PAYING SO MUCH. I thought I had insurance :-(

Donna is the best -- professional, efficient, and most of all understanding and caring to my…read morespecific needs

Affordable. Super friendly and helpful. A handful of options. Makes storage renting easy, fast…read moreservice

Wow, went in last wed to inquire on renting a truck. Made a reservation with my credit card for…read moresaturday and return wed. Went to pick up today and they told me bring it back monday! 3 days early?! Cuz they rented to someone else! And rushed in sat am cuz they failed to tell us they CLOSE 11:30 AM SAT/SUNDAys wtf attitude sucked! Screwed us over and could care less! I would put a zero if i could!

Rented from Storage Star in Keaau for 5 months now and found it was reasonable but recently made an…read moreexcessive rent increase from $285 to $377 starting Jan 1 2026. That's a $92 increase. Thinking about shopping another storage facility that's more affordable. Not a good way to start the New Year

Britt is amazing! She helped me find the right unit & got me the best deal! Britt walked with me…read moreall over the property to find the best unit to fit my needs. She's always going above and beyond to help me find ways to save on my unit each month. I love this storage unit! Fast service & friendly staff. The unit is perfect, fits everything I have in there comfortably. I definitely would recommend this storage unit to anyone looking to store things.

I can't speak to some of the reviews that are quite old on this site but I hired Big Isle Moving to…read moremove my household contents from a 16 foot PODS container and I was very impressed and grateful for their work. The guys were hard working professionals that were careful with my families possessions. They were also reasonably priced. I highly recommend them!

Movers were slow and talking story even though they knew I was paying by the hour. I feel cheated…read moreby this company and wouldn't recommend them to anyone.

Got a call today not unloaded my shipment in Kona not ready to ship to Hilo. I will get a call. I…read moream still waiting for the call.

They are awesome. They are professional and courteous. Not only did they handle our household…read moregoods with care, they did it pretty fast. I plan on using them when our next 3 pods arrive from Oahu. From start to finish, our overall experience was fantastic!