Simplistic elegance, classic style, sophistication and the City's most humble, intelligent…read moreresidents. They have a Grill Restaurant where residents may dine on Sundays and a week day. A lovely in-house Theatre, exquisite Chapel, grand Ballroom and all of the suites are being renovated! Here for the play, Love Letters, they provided a beautiful refreshment spread of hot and cold appetizers and scrumptious desserts... Oh and WINE! We shall return for a proper tour as thus is most definitely the Place of the esteemed Cleveland in their elder years .. save up though... it is a Class within itself!

I'm disappointed that Judson Manor has not been able to provide the number of aides that my parents…read moreneed, even though they promised to do so. They dining plan is also less than promised, with whole 3 day weekends with only box lunches available because they were unable to staff the kitchen. Unacceptable for the $$$ price.

My sister in law has been a resident of Hilltop for about a year. We have found the staff to be…read morevery combatant, friendly and extremely helpful. My sister in law likes the food, enjoys the environment and is very happy living there. This place, economically, is a great deal. And, well worth it.

There could be improvements starting from the head office down to the maintenance crew. Starting…read moreout there are all these promises coming in, and once you move in, you get poor service when something needs done in your apartment. The cleanliness of the building is not kept up. I was very disappointed in staying there. Some staff are okay, but not all are helpful. For the 3 years I stayed there the safety of the parking areas were always dark. I asked about lighting on numerous occasions and nothing was done. I wish I can say the stay was pleasant but it was not. The 1st year was fine, then it went wrong the last year and a half.

My parents have lived there for about a year…read more My mom fell getting into bed early one the morning. She pressed her emergency button and it took almost two hours until someone responded. Luckily she was not seriously injured and was discharged from the hospital the same day. The executive director and I discussed this and the system has been tested and modified and her pendant will be checked. The dryer has been replaced once (with a used one from another apartment) and still takes hours to dry a single load. This is very stressful for her. After discussing with the executive director, the setup will be replaced and technicians will be in to check the installation. Maintenance requests are an issue. I am not sure if the requests are being entered correctly or are being lost or if there is an issue with how they are being communicated. The cleaning, dining room and front desk staff are caring and try to help. I am more comfortable after a discussion with the director, time will tell.

I just spoke to Kimberly Ensign the director at Waterford. She had asked the director of nursing to…read moregive me a call and it had slipped her mind. She was very apolgetic and she said all of my complaints have been reviewed with the staff and my mom would receive much better care. My mom was telling the staff that they didnt need to help her she could do it herself. She didnt want to inconvience anybody. All is well and I'm sure there will be much improvement now that these issues have been addressed. Thank you Kimberly for all of your help.

Family member was in this facility due to having a stroke. Their staff is not professional. A…read morebunch of overworked uncaring aides work the front desk in the wards. Patients look like the hospital patients from "one flew over the coo coo nest"

Negligent management that cares more about your money than your well-being…read more Wickliffe Country Place is part of Legacy Health Services https://lhshealth.com/ a FOR-PROFIT facility, not affiliated to OH hospitals. They use contracted medical staff that don't know patients' medical history. Meals were worse than school lunches; tiny amounts, loaded with carbs, not to dietary/nutritional requirements and lukewarm temp, at best. Our friend was placed there after surgery to recover and resume independent living. He suffered physical pain that was repeatedly ignored, lost a severe % of muscle mass and became malnourished. Even at his worst, they demanded monthly out-of-pocket costs of $10,000 ($350/day) UP-FRONT. A reputable facility will bill you or your insurance. The only positive mention here is some of the caring staff who did their best in spite of their burden of being understaffed. If you or anyone you know ends up there, keep this number handy for the LAKE COUNTY LONG-TERM CARE FACILITY OMBUDSMAN: 216.308.1132.

Steadily declining care, lack of staff and high tolerance for poor employee and agency work ethic…read more Unkept promises. Lack of communication. Rising costs. Family members doing most of the work they are paying for.

My mother has been a resident in the Memory Care Unit of Governor's Village for about a year and a…read morehalf. The building itself is always clean, homey and well-decorated (non-institutional). Much thought has been given to creating a pleasant experience for visitors and residents alike. Garden areas are wonderful during spring, summer and fall for walks, bird watching, gardening. There are plenty of events, celebrations to meet various interests/abilities. They have just built a new addition which was handled in such a creative, thoughtful way -- residents' lives remained normal and calm despite construction. Plus, it is beautiful! Most important, I am thrilled with the level of care, concern and genuine affection/compassion the staff provides and exhibits toward my mother, as well as the other residents. Patience, understanding, creativity and sense of family are very evident whether a resident's family member is present or not. Nurses and caregivers have gone out of their way to meet my mother's needs and mine as well -- so I'd don't need to guess how she is doing. They share anecdotes of what she's said or done during the day; if she's happy, sad; ate well/or not so well; was up all night or slept well -- without my asking. This is very important to me as her primary caregiver. They are truly extensions of me and do it better than I ever could at this point in her journey. We are both blessed to have found such a wonderful place for her to live.

You really can't find a better living space and more caring staff for the most important people in…read moreyour life. Aria is a true testament to service. They go above and beyond for their residents. I am inspired by their compassion on a daily basis. Check it out. You will not be disappointed.

I had a chance to see Aria and to tour the home. I met with the director and we talked about my…read moredad and his needs. Aria is a beautiful living environment for seniors who can no longer live alone. Obviously much thought went into the project and the seniors who live there are very happy. Sadly, my dad passed away before we could move him in to Aria, but I wouldn't have hesitated for a moment. Thank you for helping me navigate through this process.

Under no circumstances should you send your loved ones here to die, this facility lacks humanity…read moreand they do not care about these patients several HIPPA violations and we have pictures of Patient information they do not take care of these Patients the DON is very unprofessional and can never be contacted. I am contacting state today over my concerns. Please love your Family and do not send them here they don't even followed Doctor orders please look into other options for loved ones.

From the owner: Eliza Bryant Village, an Ohio nonprofit and IRS 501c3 organization, provides essential services for…read moreolder Americans along the continuum of care in a safe, dignified and compassionate environment. Our programs include Skilled Nursing, Adult Day Care and Senior Outreach & Transportation, Independent Affordable Senior Housing and an award-winning Elder Justice Center, offering relief for abused and victimized seniors. In collaboration with the Center for Dialysis Care, we also offer on-site dialysis services. The Village is celebrating our 125th year of service to elders in our community. As such, we stand as the oldest continually operating African American-founded long-term care facility in the country. Despite challenging conditions, we remain the largest employer in Cleveland's Hough neighborhood. The Village was established in 1896 by Eliza Simmons Bryant as the Cleveland Home for Aged Colored People to care for Greater Cleveland's elderly Black community who were refused admission to white nursing homes and other key service agencies. Our current mission continues this tradition as we primarily serve African American seniors living in some of Cleveland's poorest neighborhoods. Eliza Bryant Village is a trusted institution in the African American community. Among many African Americans, there exists a deep distrust of medical institutions as a result of generations of poor treatment, neglect and abuse by those entities. We are Black-founded, Black-led and Black-serving.