I am 55 years old and due to challenging dental experiences as a child, have always been very…read moreanxious going to the dentist. As the day approaches, so do the knots in my stomach. And then, once I'm there, spend the entire time, battling nerves, trying to pretend I'm fine, am like everyone else, not sweating through my clothes. Trying to act like shots of any kind don't freak me out. Add to that, that my mouth doesn't always seem to respond to the freezing the way it should. So, more often than not, I am not 100% frozen which ends up being quite painful and embarrassing. I recently returned to Victoria and had walked by Dr Pite's office quite frequently while walking my dog. Once I passed when the staff was coming back from lunch. They were laughing and seems happy, like they enjoyed their work and each other. I went home and checked them out on that MD rating site. Really good reviews. A couple days later, I was walking past with my husband and I said, Let's go here. We went in and made an appointment for a cleaning and check up. We filled out questionnaires and although I was a little nervous, it was only a cleaning. I am very good with hygiene and was hoping there would be no need for drilling or shots etc. Two weeks later, around a week before our cleaning, I bit into a wintergreen lifesaver and broke off my tooth! Panic. We called the office, but they are closed on Friday. We left a message on his cell. Keep in mind we were soon to be new patients, had never met him personally. Well, he called back and came in to the office to see me that afternoon, and filed down the sharp bits so I would be comfortable. He was very kind. The next week he was able to prepare my tooth for a crown. And I was very, very impressed. Like crazy impressed. He knew that I'd had bad experiences, he explained everything he was going to do, he jiggled my cheek for the shot and so it barely hurt and put the medicine in slowly so again it wouldn't be as uncomfortable. He checked with cold to make sure it was frozen, because I could still feel he gave me another jiggly shot, this one I almost didn't feel. He didn't start until my tooth was totally, totally numb. He offered me music which was a great idea and I was able to focus on that instead of all the drilling and noise. And it didn't hurt at all. Another first. It was the best dental experience of my life. I am 55 and for the first time, I don't feel afraid to go to my dentist and I'm real glad because he is young and that means I'll probably be dead by the time he retires and so I won't ever have to be scared again. If there was a ten star thing I could click on I would do that. Was the most stress free dentist visit I have ever had.

I feel the need to update my review, because the procedure that I had done was not successful…read more Although I didnt feel major pain or discomfort, the gum graft didn't take and the surgery is to be done again. Dr Pite and the staff were caring and I can't say anything bad about the overall service, but in the end, the success of the procedure is what matters. So I just want to make future patients aware that for this specific type of surgery that is a gum graft, I would recommend to see a periodontist who has more experience with this type of procedure.

They fixed my tooth ache in an hour. I'd recommend this dentist to anyone that is looking for…read morequality and professional care.

Very professional staff. Good follow up. Was able to schedule a root canal within the same day!…read moreWould recommend their team!

After numerous visits, Dr. Pite and his staff have provided me with exemplary service. The staff…read moreis professional and friendly and the environment is very comfortable. I take great comfort in Dr. Pite's explanations and justification of his work before, during and after each procedure. It's very obvious that he very much cares that you are comfortable during the procedure and that it is of utmost quality once he's done. Highly recommended!

Awesome awesome awesome. So glad I decided to start going here, the team at Oaklands Dental is…read morealways smiling and great to work with. Everyone is super friendly and kind. I've been going here for a few years and really glad I made the switch. Lots of awesome tech, and the staff knows what they're doing. The absolute best experience I have had going to the dentist and it's not even close.

My wife and I went to our very first appointment as new patients with Dr. Franco Girard at Oaklands…read moreDental, and this is a summary of the dialogue that transpired; Both of our records of current x-rays and oral history were forwarded to Oaklands Dental and they confirmed they had those records. It was understood by our appointment that we were going to Dr. Girard for just an exam and consultation. My wife had the first appointment. The dental assistant proceeded to tell her that Dr. Girard makes all of his patients have a cancer screening and a new set of x-rays taken. My wife said that they (Oaklands Dental) have a current set of radiographs that were previously sent to them and didn't want a cancer screening as both her and I are non-smokers with no history of mouth cancer. Dr. Girard arrived and said that he requires all of his patients to have a yearly cancer screening (NOT covered by any insurance) and yearly x-rays (most insurance companies only cover x-rays every 2 years). My wife declined and again told him that we are only going with what our insurance will cover and not interested in paying for something we don't believe that we need. Dr. Girard was agitated with her and continued to "up sell" her on what he wanted to do without listening to my wife explain that she just wants an exam. During this time, she texted me this dialogue as I was sitting in the waiting room. I approached the receptionist and asked why the doctor is demanding a cancer screening every year. They said "we do this to all of Dr. Girards patients." I then told my wife that we are done and I was approached by Dr. Girard and he was angry and agitated and caused me to question him in a forceful manner as he made me feel highly uncomfortable with his actions (body language, facial expressions, etc.). He would not listen to me and we just turned around and left. I have to say that this dentist was the most unprofessional person I have ever met in my life. Honestly, his "upselling" and trying to push extra, out of pocket expenses on new patient's is despicable. He acted like he use to be a fast food worker who got paid by up-selling fries and a pop so he could get more money in his pocket. A fake, dishonest individual. We are now in the process of filing a complaint against this guy with the BC College of Oral Health Professionals.

Avenue Family Dental is a great dental office. I've had everything from root canals, crowns,…read morefillings and cleanings done there and I am thoroughly impressed after a decade or more. I just had a root canal done and Matt made it almost fun. I would recommend this dental office to anyone and everyone. Keith Lewis

Just had my final EmFace appointment with Suzie and had to rave…read more The treatments were great, but moreso, I looked forward to seeing Suzie and enjoying our lovely chats. Everyone I interacted with was lovely but she definitely stood out and I felt that needed to be acknowledged

I had a consultation appointment that unfortunately did not meet my expectations. The consultant…read morearrived late ( 20 mins ) which set a disappointing tone from the start. During the consultation, there was very little engagement ( no follow up questions asked ) or effort to understand my goals. The interaction felt minimal and somewhat dismissive, as though having me as a potential client wasn't really a priority. A consultation should feel welcoming, attentive, and informative especially for new client but this experience lacked those qualities. I left feeling undervalued. It's such a bummer because the place looks professional. Too bad.

The office crew is always on the ball. My dentist is always…read morerelieable. The care quality has been a bit hit and miss over the years. Overall a great team!

Unfortunately , I must write a very unfavourable review . When I was told about a fairly costly…read moreprocedure , the communication regarding the cost and options was terrible. I was charged for a 3D scan which was not necessary, a consultation with an implant dentist which lasted 10 minutes. Then I was asked to proceed with more dentistry without clearly understanding what the dentist was going to do nor the cost. When I said I needed time to process what was happening the dentist was angry as she had booked the time. I went to another dentist . I have completed the treatment successfully at 1/3 of the quoted cost. Furthermore , I understood exactly what was happening. Saanich Dental Group overcharges and charges for unnecessary services . The focus is making money and overwhelming patients with poor communication.