Outstanding and very Professional in all aspects. Have been doing business with them for 30 years. Very caring. They replaced my original air conditioner. read more

Have used Hilliards for a number of years. Recently called them for a small Mitsubishi a/c. I told them brand name beforehand. After 3 visits...first to determine the problem...added refrigerant, after 2nd visit still not working correctly so technician said needed "stop leak...ordered " stop Leak" and technician came out 3rd time to put in "Stop Leak." Unfortunately, unit was still not working correctly. I paid Hilliards $500. and I was told by Hilliard office employee I needed a new a/c and she would get prices. I called another A/C company who came out and asked about amount of refrigerant used. He said was too much and also they did not use "Stop Leak." The Hilliards technician said he could not open the part of unit in the attic...the 2nd company technician said he was able to open. They also explained more re the Mitsubishi unit. My A/C has been working ever since the 2nd company technician"fixed" it. I contacted Hilliards and they refused to return my $500. Worst experience with A/C repair and have been in Florida over 50 years. read more

Stay as far away from this company as you can! I had a mini split go down. They came out and 'fixed it' only to find out it did not work. They said it needed another part. They installed that. Still did not work. Repeatedly called them to tell them to refund my money as they never fixed the problem. Had paid them $800. They said they couldn't refund my money or fix it. (Unit was ~7 years old). I have since had the unit replaced with newer/better with a different company. Never, ever use this company. I have all paperwork and receipts for something they did not fix. read more

Hilliard replaced our 13 yr old Ac & Heat pump July 11,2024. Mike & his partner arrived at the appointed time. They removed the old indoor & outdoor units ( hauled them away) They installed all new copper tubing outside & inside, new thermostat wiring , new thermostat, replaced the old circuit breakers with new in our main panel as well as new indoor & outdoor units all in the time line promised. Mike & his p[artner were a pleasure to work with, unlike the company we used in the past. They were professional, cordial and answered all our questions during and after the installation as well as gave us tips on the use and care of the units . They also answered questions we never thought of. It was a joy to work with them. In the future we will be sure to use Hilliards for our AC needs. We thank our friends for recommending them read more

We had a crummy builder's grade A/C unit that has been problematic for years and finally went belly-up at 8. We called Hilliard's and they came the next day, got it going with enough freon (free of charge!) to last until our replacement unit arrived. It came within days and the installation was scheduled shortly after. The installers, TJ and Jacob, were great! We're really pleased with this company! read more

Our A/C let go and I called on Monday to get it serviced. Unfortunately, the system was 15 years old and was really beyond its designed life. Today Hilliard's two Technicians installed a new system. The techs were very professional and knowledgeable. Very happy with job done. Gene N. read more

We have lived in Ocala since 2003. Sometimes you just know who to call for a professional service. Unfortunately in July on a Sunday, our a/c went out. I waited until Monday to call Hillard's and by Wednesday morning we had a brand new unit pumping the coldest air through our home. We have already noticed a huge difference in the efficiency this unit has provided. Of course everyone wants to know how much it cost and all I can say is after pricing the units, Hillard's gave us a great deal even when we didn't have time to comparison shop. I will continue to recommend their services. KZACK read more

*** WARNING! *** WARNING!! *** WARNING!!! *** Before You Hire Hilliard's AC... You MUST Read This! This is the FIRST online review I've ever written in my life. Despite having bad experiences with companies in the past, none have been so outrageously bad to motivate me to spend an hour+ writing and editing a review... I hired Hilliard's to install a new air conditioning & heat pump unit in my home a little over a year ago. I was advised by the tech SHAWN that my old unit wasn't holding coolant and the unit could be repaired or replaced. I chose to replace it at a cost of approximately $5,000. Immediately upon installation the unit stopped working the next day. The NEW unit installed needed a motherboard replaced. At approximately 5 months after install, the unit was dumping water out into the insulated ducts attached to pump in the garage. The water damaged drywall in the ceiling that started to mold. Drywall was removed but NEVER REPAIRED. The wet insulation around the blower unit in the garage was replaced. I inquired about replacing the drainage line, but that was NOT replaced, and I was assured it wouldn't be an issue. All of these fixes were things I asked for. They didn't suggest ANY SOLUTIONS - only EXCUSES. This weekend, the unit AGAIN started dumping water into the surrounding insulation and drywall and has now run into the walls. The garage smells permanently damp and of mold. And has for 7 months. I doubt that's good for my longterm health. I removed over 5 gallons of water from the machine on Saturday by shopvac. Almost 10 gallons on Sunday. And have already started removing water again this morning. I called their answering service on Saturday and received a return call from tech Shawn. I explained the situation and encouraged him to relay a message to GEORGE the owner's son-in-law who I had dealt with for the prior problems. All I was requesting was a phone call to pacify me through the weekend so I had some assurance that I would not be left high and dry...well...wet. I called this morning again at 08:09, and was told that he was on site. I asked to hold until he could be located. Instead, I was dumped into voicemail. Called back and was hung up on by one of the women answering phones. Called again and asked to hold. GEORGE talked "at me" briefly at 08:39 when I was yelled at and told that were unwilling to help me resolve the problem (that didn't exist prior to their work at my home) and I should seek out another vendor. He hung up on me. I hired a new company to fix Hilliard's mess. More drywall will need to be gutted from my garage. There is damage to personal property. Water is running out of the sides of the machine in a steady drip. Gallons per day. None of this is acceptable! I've also begun the process of filing formal complaints with all licensing and regulatory agencies in the State of Florida, as well as trade associations. I sent emails to all officers of the company this morning in hopes that one of them would choose to take an amicable off ramp. Radio silence to this point. DO NOT HIRE THIS COMPANY! Like most companies nowadays, they could only provide excuses that don't stand up to scrutiny... office staff, service tech, owner - all provide excuses for the problems. No one willing to own the problem and address it. Cowardly. At one point, I was even blamed for not knowing I should periodically climb a ladder to drain the AC unit myself. I've asked dozens of people in my community - and not one of them has ever been told to drain their unit. It sounded like an excuse then - confirmed after talking to other community members. They do not stand behind their work and will give you the runaround if you have a serious problem. I will have THOUSANDS of dollars of damage to repair in my garage from their faulty install and unwillingness to resolve the issue. I'm just hopeful I won't need a new AC unit. I will post updates as this nightmare continues. RUN, don't walk, away from this company as fast as you can!! read more

What EXCELLENT service. MY old unit was 14 years of age and really needed to be replaced. I knew that the outside unit was pulling high amps and eventually would fail. I called a couple of different businesses and had bids for replacement. Hilliard's came in with the best bid by far. It also helped that I have had a maintenance contract with Hilliard's for the last 4 years. The Technicians that came to install my new unit were on time, knowledgeable, and got right to work. In the past I have had to call them for minor issues and they were more then willing to correct anything problems posthaste. I would not hesitate to recommend Hilliard's Air Conditioning & Heating to anyone....as I sit in my nice cool house. read more

We purchased a new furnace and air conditioning unit from Hillyard's. The price was reasonable and the installation was done quickly. We recommend this company. read more

Apparently they cater only to emergency appointments and the routine maintenance appointments are not important enough to the office management to be courteous and respectful to their customers. This company needs to review their customer service practices and office management attitudes as their scheduling abilities are not oriented to the convenience of the customer when an appointment is requested and a convenient time then cannot be scheduled for the customer. They give a "window" of possible arrival time but then just before service date, they inform you that they can't get to you at the time planned and then if you say that you want to reschedule at a convenient day/time, you do not even receive a timely return call from the office to schedule another date (they "have to see when their schedule puts them in your area again, which may not be soon, etc.."). Apparently they are too busy and have too many customers to provide reliable and respectful customer service and have now lost my business and my positive recommendations to friends; which have now changed to negative.. read more

PSA: I've always in 14+ years in construction help promote and recommend other companies. I would NEVER recommend @HILLARDS HEATING and AIR to anyone. The worst experience ever with a subcontractor. I truly believe they're in business for the wrong reason. It's sad when Subs do this to homeowners. I warned them I would go public with it. I wish I wouldn't have never been recommended to them from a builder I trusted. Trust me when I say find someone else. DON'T USE HILLARDS HEATING AND AIR. read more

We have a been with these guys for 3 years now. A year after we bought the home here the AC unit died. It was replaced by Hilliards and Mr. Hilliard himself over saw the job. Just recently the new coil failed due to a manufacturing defect and Mr. Hilliard was on the phone and fought to get the unint fixed at no cost including no labor. that was Tuesday and we were up and running great by Friday. Though the process they called with updates and verify times we were available for service and left the work site cleaner than it was when they arrived. This is a family owned business and they care about there customers. read more

Josh is awesome! My parents and I have used him multiple times over the years. He always goes above and beyond for us. We call him "the A/C Whisperer". Highly recommended! read more